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	<title>How to recover a hacked or compromised Microsoft account - Microsoft Support</title>
	
	
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        <li class="js-nav-menu single-link" data-m="{&quot;cT&quot;:&quot;Container&quot;,&quot;id&quot;:&quot;c2c5c8c2m1r1a1&quot;,&quot;sN&quot;:2,&quot;aN&quot;:&quot;c5c8c2m1r1a1&quot;}" style="overflow-x: visible;">
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                                <button type="button" id="c-shellmenu_11" aria-expanded="false" data-m="{&quot;id&quot;:&quot;nn6c8c2m1r1a1&quot;,&quot;sN&quot;:6,&quot;aN&quot;:&quot;c8c2m1r1a1&quot;}" style="overflow-x: visible;">Devices</button>

                                <ul class="" data-class-idn="" aria-hidden="true" data-m="{&quot;cT&quot;:&quot;Container&quot;,&quot;id&quot;:&quot;c7c8c2m1r1a1&quot;,&quot;sN&quot;:7,&quot;aN&quot;:&quot;c8c2m1r1a1&quot;}" style="overflow-x: visible;">
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                                <ul class="" data-class-idn="" aria-hidden="true" data-m="{&quot;cT&quot;:&quot;Container&quot;,&quot;id&quot;:&quot;c11c8c2m1r1a1&quot;,&quot;sN&quot;:11,&quot;aN&quot;:&quot;c8c2m1r1a1&quot;}" style="overflow-x: visible;">
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            <a id="c-shellmenu_25" class="js-subm-uhf-nav-link" href="https://portal.office.com/AdminPortal#/support" data-m="{&quot;id&quot;:&quot;n1c3c11c8c2m1r1a1&quot;,&quot;sN&quot;:1,&quot;aN&quot;:&quot;c3c11c8c2m1r1a1&quot;}" style="overflow-x: visible;">Microsoft 365 Admins</a>
            
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        <li class="js-nav-menu single-link" data-m="{&quot;cT&quot;:&quot;Container&quot;,&quot;id&quot;:&quot;c5c11c8c2m1r1a1&quot;,&quot;sN&quot;:5,&quot;aN&quot;:&quot;c11c8c2m1r1a1&quot;}" style="overflow-x: visible;">
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            <a id="shellmenu_32" class="js-subm-uhf-nav-link" href="https://copilot.microsoft.com/" data-m="{&quot;cN&quot;:&quot;W0Nav_Copilot_nav&quot;,&quot;id&quot;:&quot;n1c3c2c1c9c2m1r1a1&quot;,&quot;sN&quot;:1,&quot;aN&quot;:&quot;c3c2c1c9c2m1r1a1&quot;}" style="overflow-x: visible;">Copilot</a>
            
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        <li class="js-nav-menu single-link" data-m="{&quot;cN&quot;:&quot;Windows_cont&quot;,&quot;cT&quot;:&quot;Container&quot;,&quot;id&quot;:&quot;c4c2c1c9c2m1r1a1&quot;,&quot;sN&quot;:4,&quot;aN&quot;:&quot;c2c1c9c2m1r1a1&quot;}" style="overflow-x: visible;">
            <a id="shellmenu_33" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/windows/" data-m="{&quot;cN&quot;:&quot;W0Nav_Windows_nav&quot;,&quot;id&quot;:&quot;n1c4c2c1c9c2m1r1a1&quot;,&quot;sN&quot;:1,&quot;aN&quot;:&quot;c4c2c1c9c2m1r1a1&quot;}" style="overflow-x: visible;">Windows</a>
            
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            <a id="shellmenu_34" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/surface" data-m="{&quot;cN&quot;:&quot;W0Nav_Surface_nav&quot;,&quot;id&quot;:&quot;n1c5c2c1c9c2m1r1a1&quot;,&quot;sN&quot;:1,&quot;aN&quot;:&quot;c5c2c1c9c2m1r1a1&quot;}" style="overflow-x: visible;">Surface</a>
            
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        <li class="js-nav-menu single-link" data-m="{&quot;cN&quot;:&quot;Xbox_cont&quot;,&quot;cT&quot;:&quot;Container&quot;,&quot;id&quot;:&quot;c6c2c1c9c2m1r1a1&quot;,&quot;sN&quot;:6,&quot;aN&quot;:&quot;c2c1c9c2m1r1a1&quot;}" style="overflow-x: visible;">
            <a id="shellmenu_35" class="js-subm-uhf-nav-link" href="https://www.xbox.com/" data-m="{&quot;cN&quot;:&quot;W0Nav_Xbox_nav&quot;,&quot;id&quot;:&quot;n1c6c2c1c9c2m1r1a1&quot;,&quot;sN&quot;:1,&quot;aN&quot;:&quot;c6c2c1c9c2m1r1a1&quot;}" style="overflow-x: visible;">Xbox</a>
            
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            <a id="shellmenu_36" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/store/b/sale?icid=gm_nav_L0_salepage" data-m="{&quot;cN&quot;:&quot;W0Nav_Deals_nav&quot;,&quot;id&quot;:&quot;n1c7c2c1c9c2m1r1a1&quot;,&quot;sN&quot;:1,&quot;aN&quot;:&quot;c7c2c1c9c2m1r1a1&quot;}" style="overflow-x: visible;">Deals</a>
            
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        <li class="js-nav-menu single-link" data-m="{&quot;cN&quot;:&quot;Small Business_cont&quot;,&quot;cT&quot;:&quot;Container&quot;,&quot;id&quot;:&quot;c8c2c1c9c2m1r1a1&quot;,&quot;sN&quot;:8,&quot;aN&quot;:&quot;c2c1c9c2m1r1a1&quot;}" style="overflow-x: visible;">
            <a id="l0_SmallBusiness" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/store/b/business" data-m="{&quot;cN&quot;:&quot;W0Nav_Small Business_nav&quot;,&quot;id&quot;:&quot;n1c8c2c1c9c2m1r1a1&quot;,&quot;sN&quot;:1,&quot;aN&quot;:&quot;c8c2c1c9c2m1r1a1&quot;}" style="overflow-x: visible;">Small Business</a>
            
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        <li class="js-nav-menu single-link" data-m="{&quot;cN&quot;:&quot;Support_cont&quot;,&quot;cT&quot;:&quot;Container&quot;,&quot;id&quot;:&quot;c9c2c1c9c2m1r1a1&quot;,&quot;sN&quot;:9,&quot;aN&quot;:&quot;c2c1c9c2m1r1a1&quot;}" style="overflow-x: visible;">
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<li class="f-sub-menu js-nav-menu nested-menu" data-m="{&quot;cT&quot;:&quot;Container&quot;,&quot;id&quot;:&quot;c10c2c1c9c2m1r1a1&quot;,&quot;sN&quot;:10,&quot;aN&quot;:&quot;c2c1c9c2m1r1a1&quot;}" style="overflow-x: visible;">

    <span id="uhf-navspn-shellmenu_40-span" style="display: none; overflow-x: visible;" f-multi-parent="true" aria-expanded="false" data-m="{&quot;id&quot;:&quot;nn1c10c2c1c9c2m1r1a1&quot;,&quot;sN&quot;:1,&quot;aN&quot;:&quot;c10c2c1c9c2m1r1a1&quot;}">Software</span>
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    <ul aria-hidden="true" aria-labelledby="uhf-navspn-shellmenu_40-span" style="overflow-x: visible;">
        <li class="js-nav-menu single-link" data-m="{&quot;cN&quot;:&quot;More_Software_WindowsApps_cont&quot;,&quot;cT&quot;:&quot;Container&quot;,&quot;id&quot;:&quot;c3c10c2c1c9c2m1r1a1&quot;,&quot;sN&quot;:3,&quot;aN&quot;:&quot;c10c2c1c9c2m1r1a1&quot;}" style="overflow-x: visible;">
            <a id="shellmenu_41" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/store/apps/windows?icid=CNavAppsWindowsApps" data-m="{&quot;cN&quot;:&quot;GlobalNav_More_Software_WindowsApps_nav&quot;,&quot;id&quot;:&quot;n1c3c10c2c1c9c2m1r1a1&quot;,&quot;sN&quot;:1,&quot;aN&quot;:&quot;c3c10c2c1c9c2m1r1a1&quot;}" style="overflow-x: visible;">Windows Apps</a>
            
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        <li class="js-nav-menu single-link" data-m="{&quot;cN&quot;:&quot;More_Software_Outlook_cont&quot;,&quot;cT&quot;:&quot;Container&quot;,&quot;id&quot;:&quot;c5c10c2c1c9c2m1r1a1&quot;,&quot;sN&quot;:5,&quot;aN&quot;:&quot;c10c2c1c9c2m1r1a1&quot;}" style="overflow-x: visible;">
            <a id="shellmenu_43" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/microsoft-365/outlook/email-and-calendar-software-microsoft-outlook" data-m="{&quot;cN&quot;:&quot;GlobalNav_More_Software_Outlook_nav&quot;,&quot;id&quot;:&quot;n1c5c10c2c1c9c2m1r1a1&quot;,&quot;sN&quot;:1,&quot;aN&quot;:&quot;c5c10c2c1c9c2m1r1a1&quot;}" style="overflow-x: visible;">Outlook</a>
            
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        <li class="js-nav-menu single-link" data-m="{&quot;cN&quot;:&quot;More_Software_OneDrive_cont&quot;,&quot;cT&quot;:&quot;Container&quot;,&quot;id&quot;:&quot;c6c10c2c1c9c2m1r1a1&quot;,&quot;sN&quot;:6,&quot;aN&quot;:&quot;c10c2c1c9c2m1r1a1&quot;}" style="overflow-x: visible;">
            <a id="shellmenu_44" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/microsoft-365/onedrive/online-cloud-storage" data-m="{&quot;cN&quot;:&quot;GlobalNav_More_Software_OneDrive_nav&quot;,&quot;id&quot;:&quot;n1c6c10c2c1c9c2m1r1a1&quot;,&quot;sN&quot;:1,&quot;aN&quot;:&quot;c6c10c2c1c9c2m1r1a1&quot;}" style="overflow-x: visible;">OneDrive</a>
            
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            <a id="shellmenu_46" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/microsoft-365/onenote/digital-note-taking-app" data-m="{&quot;cN&quot;:&quot;GlobalNav_More_Software_OneNote_nav&quot;,&quot;id&quot;:&quot;n1c8c10c2c1c9c2m1r1a1&quot;,&quot;sN&quot;:1,&quot;aN&quot;:&quot;c8c10c2c1c9c2m1r1a1&quot;}" style="overflow-x: visible;">OneNote</a>
            
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<li class="f-sub-menu js-nav-menu nested-menu" data-m="{&quot;cN&quot;:&quot;PCsAndDevices_cont&quot;,&quot;cT&quot;:&quot;Container&quot;,&quot;id&quot;:&quot;c11c2c1c9c2m1r1a1&quot;,&quot;sN&quot;:11,&quot;aN&quot;:&quot;c2c1c9c2m1r1a1&quot;}" style="overflow-x: visible;">

    <span id="uhf-navspn-shellmenu_49-span" style="display: none; overflow-x: visible;" f-multi-parent="true" aria-expanded="false" data-m="{&quot;cN&quot;:&quot;GlobalNav_PCsAndDevices_nonnav&quot;,&quot;id&quot;:&quot;nn1c11c2c1c9c2m1r1a1&quot;,&quot;sN&quot;:1,&quot;aN&quot;:&quot;c11c2c1c9c2m1r1a1&quot;}">PCs &amp; Devices  </span>
    <button id="uhf-navbtn-shellmenu_49-button" type="button" f-multi-parent="true" aria-expanded="false" data-m="{&quot;cN&quot;:&quot;GlobalNav_PCsAndDevices_nonnav&quot;,&quot;id&quot;:&quot;nn2c11c2c1c9c2m1r1a1&quot;,&quot;sN&quot;:2,&quot;aN&quot;:&quot;c11c2c1c9c2m1r1a1&quot;}" style="overflow-x: visible;">PCs &amp; Devices  </button>
    <ul aria-hidden="true" aria-labelledby="uhf-navspn-shellmenu_49-span" style="overflow-x: visible;">
        <li class="js-nav-menu single-link" data-m="{&quot;cN&quot;:&quot;More_PCsAndDevices_PCsAndTablets_cont&quot;,&quot;cT&quot;:&quot;Container&quot;,&quot;id&quot;:&quot;c3c11c2c1c9c2m1r1a1&quot;,&quot;sN&quot;:3,&quot;aN&quot;:&quot;c11c2c1c9c2m1r1a1&quot;}" style="overflow-x: visible;">
            <a id="shellmenu_50" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/store/b/pc?icid=CNavDevicesPC" data-m="{&quot;cN&quot;:&quot;GlobalNav_More_PCsAndDevices_PCsAndTablets_nav&quot;,&quot;id&quot;:&quot;n1c3c11c2c1c9c2m1r1a1&quot;,&quot;sN&quot;:1,&quot;aN&quot;:&quot;c3c11c2c1c9c2m1r1a1&quot;}" style="overflow-x: visible;">Computers</a>
            
        </li>
        <li class="js-nav-menu single-link" data-m="{&quot;cN&quot;:&quot;More_PCsAndDevices_ShopXbox_cont&quot;,&quot;cT&quot;:&quot;Container&quot;,&quot;id&quot;:&quot;c4c11c2c1c9c2m1r1a1&quot;,&quot;sN&quot;:4,&quot;aN&quot;:&quot;c11c2c1c9c2m1r1a1&quot;}" style="overflow-x: visible;">
            <a id="shellmenu_51" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/store/b/xbox?icid=CNavDevicesXbox" data-m="{&quot;cN&quot;:&quot;GlobalNav_More_PCsAndDevices_ShopXbox_nav&quot;,&quot;id&quot;:&quot;n1c4c11c2c1c9c2m1r1a1&quot;,&quot;sN&quot;:1,&quot;aN&quot;:&quot;c4c11c2c1c9c2m1r1a1&quot;}" style="overflow-x: visible;">Shop Xbox</a>
            
        </li>
        <li class="js-nav-menu single-link" data-m="{&quot;cN&quot;:&quot;More_PCsAndDevices_Accessories_cont&quot;,&quot;cT&quot;:&quot;Container&quot;,&quot;id&quot;:&quot;c5c11c2c1c9c2m1r1a1&quot;,&quot;sN&quot;:5,&quot;aN&quot;:&quot;c11c2c1c9c2m1r1a1&quot;}" style="overflow-x: visible;">
            <a id="shellmenu_52" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/store/b/accessories?icid=CNavDevicesAccessories" data-m="{&quot;cN&quot;:&quot;GlobalNav_More_PCsAndDevices_Accessories_nav&quot;,&quot;id&quot;:&quot;n1c5c11c2c1c9c2m1r1a1&quot;,&quot;sN&quot;:1,&quot;aN&quot;:&quot;c5c11c2c1c9c2m1r1a1&quot;}" style="overflow-x: visible;">Accessories</a>
            
        </li>
        <li class="js-nav-menu single-link" data-m="{&quot;cN&quot;:&quot;More_PCsAndDevices_VMAndMixedReality_cont&quot;,&quot;cT&quot;:&quot;Container&quot;,&quot;id&quot;:&quot;c6c11c2c1c9c2m1r1a1&quot;,&quot;sN&quot;:6,&quot;aN&quot;:&quot;c11c2c1c9c2m1r1a1&quot;}" style="overflow-x: visible;">
            <a id="shellmenu_53" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/store/b/virtualreality?icid=CNavVirtualReality" data-m="{&quot;cN&quot;:&quot;GlobalNav_More_PCsAndDevices_VMAndMixedReality_nav&quot;,&quot;id&quot;:&quot;n1c6c11c2c1c9c2m1r1a1&quot;,&quot;sN&quot;:1,&quot;aN&quot;:&quot;c6c11c2c1c9c2m1r1a1&quot;}" style="overflow-x: visible;">VR &amp; mixed reality</a>
            
        </li>
        <li class="js-nav-menu single-link" data-m="{&quot;cN&quot;:&quot;More_PCsAndDevicesCertifiedRefurbished_cont&quot;,&quot;cT&quot;:&quot;Container&quot;,&quot;id&quot;:&quot;c7c11c2c1c9c2m1r1a1&quot;,&quot;sN&quot;:7,&quot;aN&quot;:&quot;c11c2c1c9c2m1r1a1&quot;}" style="overflow-x: visible;">
            <a id="shellmenu_54" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/store/b/certified-refurbished-products" data-m="{&quot;cN&quot;:&quot;GlobalNav_More_PCsAndDevicesCertifiedRefurbished_nav&quot;,&quot;id&quot;:&quot;n1c7c11c2c1c9c2m1r1a1&quot;,&quot;sN&quot;:1,&quot;aN&quot;:&quot;c7c11c2c1c9c2m1r1a1&quot;}" style="overflow-x: visible;">Certified Refurbished</a>
            
        </li>
        <li class="js-nav-menu single-link" data-m="{&quot;cN&quot;:&quot;More_PCsAndDevices_Trade-in-for-cash_cont&quot;,&quot;cT&quot;:&quot;Container&quot;,&quot;id&quot;:&quot;c8c11c2c1c9c2m1r1a1&quot;,&quot;sN&quot;:8,&quot;aN&quot;:&quot;c11c2c1c9c2m1r1a1&quot;}" style="overflow-x: visible;">
            <a id="shellmenu_55" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/store/b/microsoft-trade-in" data-m="{&quot;cN&quot;:&quot;GlobalNav_More_PCsAndDevices_Trade-in-for-cash_nav&quot;,&quot;id&quot;:&quot;n1c8c11c2c1c9c2m1r1a1&quot;,&quot;sN&quot;:1,&quot;aN&quot;:&quot;c8c11c2c1c9c2m1r1a1&quot;}" style="overflow-x: visible;">Trade-in for cash</a>
            
        </li>
    </ul>
    
</li>
<li class="f-sub-menu js-nav-menu nested-menu" data-m="{&quot;cT&quot;:&quot;Container&quot;,&quot;id&quot;:&quot;c12c2c1c9c2m1r1a1&quot;,&quot;sN&quot;:12,&quot;aN&quot;:&quot;c2c1c9c2m1r1a1&quot;}" style="overflow-x: visible;">

    <span id="uhf-navspn-shellmenu_56-span" style="display: none; overflow-x: visible;" f-multi-parent="true" aria-expanded="false" data-m="{&quot;id&quot;:&quot;nn1c12c2c1c9c2m1r1a1&quot;,&quot;sN&quot;:1,&quot;aN&quot;:&quot;c12c2c1c9c2m1r1a1&quot;}">Entertainment</span>
    <button id="uhf-navbtn-shellmenu_56-button" type="button" f-multi-parent="true" aria-expanded="false" data-m="{&quot;id&quot;:&quot;nn2c12c2c1c9c2m1r1a1&quot;,&quot;sN&quot;:2,&quot;aN&quot;:&quot;c12c2c1c9c2m1r1a1&quot;}" style="overflow-x: visible;">Entertainment</button>
    <ul aria-hidden="true" aria-labelledby="uhf-navspn-shellmenu_56-span" style="overflow-x: visible;">
        <li class="js-nav-menu single-link" data-m="{&quot;cN&quot;:&quot;More_Entertainment_XboxGamePassUltimate_cont&quot;,&quot;cT&quot;:&quot;Container&quot;,&quot;id&quot;:&quot;c3c12c2c1c9c2m1r1a1&quot;,&quot;sN&quot;:3,&quot;aN&quot;:&quot;c12c2c1c9c2m1r1a1&quot;}" style="overflow-x: visible;">
            <a id="shellmenu_57" class="js-subm-uhf-nav-link" href="https://www.xbox.com/en-us/games/store/xbox-game-pass-ultimate/cfq7ttc0khs0?icid=CNavAllXboxGamePassUltimate" data-m="{&quot;cN&quot;:&quot;GlobalNav_More_Entertainment_XboxGamePassUltimate_nav&quot;,&quot;id&quot;:&quot;n1c3c12c2c1c9c2m1r1a1&quot;,&quot;sN&quot;:1,&quot;aN&quot;:&quot;c3c12c2c1c9c2m1r1a1&quot;}" style="overflow-x: visible;">Xbox Game Pass Ultimate</a>
            
        </li>
        <li class="js-nav-menu single-link" data-m="{&quot;cN&quot;:&quot;More_Entertainment_PC_Game_Pass_cont&quot;,&quot;cT&quot;:&quot;Container&quot;,&quot;id&quot;:&quot;c4c12c2c1c9c2m1r1a1&quot;,&quot;sN&quot;:4,&quot;aN&quot;:&quot;c12c2c1c9c2m1r1a1&quot;}" style="overflow-x: visible;">
            <a id="shellmenu_58" class="js-subm-uhf-nav-link" href="https://www.xbox.com/en-us/games/store/pc-game-pass/cfq7ttc0kgq8?icid=CNavAllPCGamePass" data-m="{&quot;cN&quot;:&quot;GlobalNav_More_Entertainment_PC_Game_Pass_nav&quot;,&quot;id&quot;:&quot;n1c4c12c2c1c9c2m1r1a1&quot;,&quot;sN&quot;:1,&quot;aN&quot;:&quot;c4c12c2c1c9c2m1r1a1&quot;}" style="overflow-x: visible;">PC Game Pass</a>
            
        </li>
        <li class="js-nav-menu single-link" data-m="{&quot;cN&quot;:&quot;More_Entertainment_XboxGames_cont&quot;,&quot;cT&quot;:&quot;Container&quot;,&quot;id&quot;:&quot;c5c12c2c1c9c2m1r1a1&quot;,&quot;sN&quot;:5,&quot;aN&quot;:&quot;c12c2c1c9c2m1r1a1&quot;}" style="overflow-x: visible;">
            <a id="shellmenu_59" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/store/b/xboxgames?icid=CNavGamesXboxGames" data-m="{&quot;cN&quot;:&quot;GlobalNav_More_Entertainment_XboxGames_nav&quot;,&quot;id&quot;:&quot;n1c5c12c2c1c9c2m1r1a1&quot;,&quot;sN&quot;:1,&quot;aN&quot;:&quot;c5c12c2c1c9c2m1r1a1&quot;}" style="overflow-x: visible;">Xbox games</a>
            
        </li>
        <li class="js-nav-menu single-link" data-m="{&quot;cN&quot;:&quot;More_Entertainment_PCGames_cont&quot;,&quot;cT&quot;:&quot;Container&quot;,&quot;id&quot;:&quot;c6c12c2c1c9c2m1r1a1&quot;,&quot;sN&quot;:6,&quot;aN&quot;:&quot;c12c2c1c9c2m1r1a1&quot;}" style="overflow-x: visible;">
            <a id="shellmenu_60" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/store/games/windows?icid=CNavGamesWindowsGames" data-m="{&quot;cN&quot;:&quot;GlobalNav_More_Entertainment_PCGames_nav&quot;,&quot;id&quot;:&quot;n1c6c12c2c1c9c2m1r1a1&quot;,&quot;sN&quot;:1,&quot;aN&quot;:&quot;c6c12c2c1c9c2m1r1a1&quot;}" style="overflow-x: visible;">PC and Windows games</a>
            
        </li>
        <li class="js-nav-menu single-link" data-m="{&quot;cN&quot;:&quot;More_Entertainment_MoviesAndTV_cont&quot;,&quot;cT&quot;:&quot;Container&quot;,&quot;id&quot;:&quot;c7c12c2c1c9c2m1r1a1&quot;,&quot;sN&quot;:7,&quot;aN&quot;:&quot;c12c2c1c9c2m1r1a1&quot;}" style="overflow-x: visible;">
            <a id="shellmenu_61" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/store/movies-and-tv?icid=TopNavMoviesTv" data-m="{&quot;cN&quot;:&quot;GlobalNav_More_Entertainment_MoviesAndTV_nav&quot;,&quot;id&quot;:&quot;n1c7c12c2c1c9c2m1r1a1&quot;,&quot;sN&quot;:1,&quot;aN&quot;:&quot;c7c12c2c1c9c2m1r1a1&quot;}" style="overflow-x: visible;">Movies &amp; TV</a>
            
        </li>
    </ul>
    
</li>
<li class="f-sub-menu js-nav-menu nested-menu" data-m="{&quot;cT&quot;:&quot;Container&quot;,&quot;id&quot;:&quot;c13c2c1c9c2m1r1a1&quot;,&quot;sN&quot;:13,&quot;aN&quot;:&quot;c2c1c9c2m1r1a1&quot;}" style="overflow-x: visible;">

    <span id="uhf-navspn-shellmenu_62-span" style="display: none; overflow-x: visible;" f-multi-parent="true" aria-expanded="false" data-m="{&quot;id&quot;:&quot;nn1c13c2c1c9c2m1r1a1&quot;,&quot;sN&quot;:1,&quot;aN&quot;:&quot;c13c2c1c9c2m1r1a1&quot;}">Business</span>
    <button id="uhf-navbtn-shellmenu_62-button" type="button" f-multi-parent="true" aria-expanded="false" data-m="{&quot;id&quot;:&quot;nn2c13c2c1c9c2m1r1a1&quot;,&quot;sN&quot;:2,&quot;aN&quot;:&quot;c13c2c1c9c2m1r1a1&quot;}" style="overflow-x: visible;">Business</button>
    <ul aria-hidden="true" aria-labelledby="uhf-navspn-shellmenu_62-span" style="overflow-x: visible;">
        <li class="js-nav-menu single-link" data-m="{&quot;cN&quot;:&quot;More_Business_Microsoft_Cloud_cont&quot;,&quot;cT&quot;:&quot;Container&quot;,&quot;id&quot;:&quot;c3c13c2c1c9c2m1r1a1&quot;,&quot;sN&quot;:3,&quot;aN&quot;:&quot;c13c2c1c9c2m1r1a1&quot;}" style="overflow-x: visible;">
            <a id="shellmenu_63" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/microsoft-cloud" data-m="{&quot;cN&quot;:&quot;GlobalNav_More_Business_Microsoft_Cloud_nav&quot;,&quot;id&quot;:&quot;n1c3c13c2c1c9c2m1r1a1&quot;,&quot;sN&quot;:1,&quot;aN&quot;:&quot;c3c13c2c1c9c2m1r1a1&quot;}" style="overflow-x: visible;">Microsoft Cloud</a>
            
        </li>
        <li class="js-nav-menu single-link" data-m="{&quot;cN&quot;:&quot;More_Business_Microsoft Security_cont&quot;,&quot;cT&quot;:&quot;Container&quot;,&quot;id&quot;:&quot;c4c13c2c1c9c2m1r1a1&quot;,&quot;sN&quot;:4,&quot;aN&quot;:&quot;c13c2c1c9c2m1r1a1&quot;}" style="overflow-x: visible;">
            <a id="shellmenu_64" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/security" data-m="{&quot;cN&quot;:&quot;GlobalNav_More_Business_Microsoft Security_nav&quot;,&quot;id&quot;:&quot;n1c4c13c2c1c9c2m1r1a1&quot;,&quot;sN&quot;:1,&quot;aN&quot;:&quot;c4c13c2c1c9c2m1r1a1&quot;}" style="overflow-x: visible;">Microsoft Security</a>
            
        </li>
        <li class="js-nav-menu single-link" data-m="{&quot;cN&quot;:&quot;More_Business_MicrosoftDynamics365_cont&quot;,&quot;cT&quot;:&quot;Container&quot;,&quot;id&quot;:&quot;c5c13c2c1c9c2m1r1a1&quot;,&quot;sN&quot;:5,&quot;aN&quot;:&quot;c13c2c1c9c2m1r1a1&quot;}" style="overflow-x: visible;">
            <a id="shellmenu_65" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/dynamics-365" data-m="{&quot;cN&quot;:&quot;GlobalNav_More_Business_MicrosoftDynamics365_nav&quot;,&quot;id&quot;:&quot;n1c5c13c2c1c9c2m1r1a1&quot;,&quot;sN&quot;:1,&quot;aN&quot;:&quot;c5c13c2c1c9c2m1r1a1&quot;}" style="overflow-x: visible;">Dynamics 365</a>
            
        </li>
        <li class="js-nav-menu single-link" data-m="{&quot;cN&quot;:&quot;More_Business_Microsoft365forbusiness_cont&quot;,&quot;cT&quot;:&quot;Container&quot;,&quot;id&quot;:&quot;c6c13c2c1c9c2m1r1a1&quot;,&quot;sN&quot;:6,&quot;aN&quot;:&quot;c13c2c1c9c2m1r1a1&quot;}" style="overflow-x: visible;">
            <a id="shellmenu_66" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/microsoft-365/business" data-m="{&quot;cN&quot;:&quot;GlobalNav_More_Business_Microsoft365forbusiness_nav&quot;,&quot;id&quot;:&quot;n1c6c13c2c1c9c2m1r1a1&quot;,&quot;sN&quot;:1,&quot;aN&quot;:&quot;c6c13c2c1c9c2m1r1a1&quot;}" style="overflow-x: visible;">Microsoft 365 for business</a>
            
        </li>
        <li class="js-nav-menu single-link" data-m="{&quot;cN&quot;:&quot;More_Business_MicrosoftPowerPlatform_cont&quot;,&quot;cT&quot;:&quot;Container&quot;,&quot;id&quot;:&quot;c7c13c2c1c9c2m1r1a1&quot;,&quot;sN&quot;:7,&quot;aN&quot;:&quot;c13c2c1c9c2m1r1a1&quot;}" style="overflow-x: visible;">
            <a id="shellmenu_67" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/power-platform" data-m="{&quot;cN&quot;:&quot;GlobalNav_More_Business_MicrosoftPowerPlatform_nav&quot;,&quot;id&quot;:&quot;n1c7c13c2c1c9c2m1r1a1&quot;,&quot;sN&quot;:1,&quot;aN&quot;:&quot;c7c13c2c1c9c2m1r1a1&quot;}" style="overflow-x: visible;">Microsoft Power Platform</a>
            
        </li>
        <li class="js-nav-menu single-link" data-m="{&quot;cN&quot;:&quot;More_Business_Windows365_cont&quot;,&quot;cT&quot;:&quot;Container&quot;,&quot;id&quot;:&quot;c8c13c2c1c9c2m1r1a1&quot;,&quot;sN&quot;:8,&quot;aN&quot;:&quot;c13c2c1c9c2m1r1a1&quot;}" style="overflow-x: visible;">
            <a id="shellmenu_68" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/windows-365" data-m="{&quot;cN&quot;:&quot;GlobalNav_More_Business_Windows365_nav&quot;,&quot;id&quot;:&quot;n1c8c13c2c1c9c2m1r1a1&quot;,&quot;sN&quot;:1,&quot;aN&quot;:&quot;c8c13c2c1c9c2m1r1a1&quot;}" style="overflow-x: visible;">Windows 365</a>
            
        </li>
        <li class="js-nav-menu single-link" data-m="{&quot;cN&quot;:&quot;More_Business_MicrosoftIndustry_cont&quot;,&quot;cT&quot;:&quot;Container&quot;,&quot;id&quot;:&quot;c9c13c2c1c9c2m1r1a1&quot;,&quot;sN&quot;:9,&quot;aN&quot;:&quot;c13c2c1c9c2m1r1a1&quot;}" style="overflow-x: visible;">
            <a id="shellmenu_69" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/industry" data-m="{&quot;cN&quot;:&quot;GlobalNav_More_Business_MicrosoftIndustry_nav&quot;,&quot;id&quot;:&quot;n1c9c13c2c1c9c2m1r1a1&quot;,&quot;sN&quot;:1,&quot;aN&quot;:&quot;c9c13c2c1c9c2m1r1a1&quot;}" style="overflow-x: visible;">Microsoft Industry</a>
            
        </li>
        <li class="js-nav-menu single-link" data-m="{&quot;cN&quot;:&quot;More_Business_SmallBusiness_cont&quot;,&quot;cT&quot;:&quot;Container&quot;,&quot;id&quot;:&quot;c10c13c2c1c9c2m1r1a1&quot;,&quot;sN&quot;:10,&quot;aN&quot;:&quot;c13c2c1c9c2m1r1a1&quot;}" style="overflow-x: visible;">
            <a id="shellmenu_70" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/store/b/business?icid=CNavBusinessStore" data-m="{&quot;cN&quot;:&quot;GlobalNav_More_Business_SmallBusiness_nav&quot;,&quot;id&quot;:&quot;n1c10c13c2c1c9c2m1r1a1&quot;,&quot;sN&quot;:1,&quot;aN&quot;:&quot;c10c13c2c1c9c2m1r1a1&quot;}" style="overflow-x: visible;">Small Business</a>
            
        </li>
    </ul>
    
</li>
<li class="f-sub-menu js-nav-menu nested-menu" data-m="{&quot;cT&quot;:&quot;Container&quot;,&quot;id&quot;:&quot;c14c2c1c9c2m1r1a1&quot;,&quot;sN&quot;:14,&quot;aN&quot;:&quot;c2c1c9c2m1r1a1&quot;}" style="overflow-x: visible;">

    <span id="uhf-navspn-shellmenu_71-span" style="display: none; overflow-x: visible;" f-multi-parent="true" aria-expanded="false" data-m="{&quot;id&quot;:&quot;nn1c14c2c1c9c2m1r1a1&quot;,&quot;sN&quot;:1,&quot;aN&quot;:&quot;c14c2c1c9c2m1r1a1&quot;}">Developer &amp; IT  </span>
    <button id="uhf-navbtn-shellmenu_71-button" type="button" f-multi-parent="true" aria-expanded="false" data-m="{&quot;id&quot;:&quot;nn2c14c2c1c9c2m1r1a1&quot;,&quot;sN&quot;:2,&quot;aN&quot;:&quot;c14c2c1c9c2m1r1a1&quot;}" style="overflow-x: visible;">Developer &amp; IT  </button>
    <ul aria-hidden="true" aria-labelledby="uhf-navspn-shellmenu_71-span" style="overflow-x: visible;">
        <li class="js-nav-menu single-link" data-m="{&quot;cN&quot;:&quot;More_DeveloperAndIT_Azure_cont&quot;,&quot;cT&quot;:&quot;Container&quot;,&quot;id&quot;:&quot;c3c14c2c1c9c2m1r1a1&quot;,&quot;sN&quot;:3,&quot;aN&quot;:&quot;c14c2c1c9c2m1r1a1&quot;}" style="overflow-x: visible;">
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		<h1 id="page-header" class="">How to recover a hacked or compromised Microsoft account</h1>
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			<div id="supAppliesToList" class="appliesTo collapsed"><span class="appliesToItem">Microsoft account</span>  <a aria-label="Press the Enter key to expand the full list of Office versions that this help article applies to." class="appliesToOverflowControl ocHidden font-bold expand" href="javascript:" ms.interactiontype="11" ms.title="More applies to">More...</a><a aria-label="Press the Enter key to shrink the full list of Office versions that this help article applies to." class="appliesToOverflowControl ocHidden font-bold collapse" href="javascript:" ms.interactiontype="11" ms.title="Less applies to">Less</a></div>
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          <p>If your account has been hacked, use our&nbsp;sign-in helper tool below to help guide you to the right solutions.</p>
          <p>The tool will ask for your email address or phone number, and either show appropriate self-help, or offer the chance to talk to an agent.</p>
          <p>
            <a href="https://go.microsoft.com/fwlink/?linkid=2196140" target="_blank" role="button" class="ocpExternalLink supLinkButton" data-bi-type="anchor">Start</a>
          </p>
        
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      <div class="ocpExpandoHeadTitleContainer" role="none">Click or tap to see steps you can take</div></button></h2>
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          <p>
            <b class="ocpUI">Step 1: Clear your PC of viruses or malware before you change your password</b>
          </p>
          <p>If you have a good antivirus program installed, make sure it's up to date and then do a full scan of your system. If you don't have an antivirus app installed on your PC, Microsoft offers some solutions if you're running Windows 8.1 or Windows 10/11.</p>
          <p>If you're running Windows 8.1 or Windows 10/11, you already have Windows Defender. Do the following to turn on malware protection:</p>
          <ol itemscope="" itemtype="http://schema.org/ItemList" type="1">
        <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem">
              <p>Select <b class="ocpUI">Start&nbsp;</b><b class="ocpLegacyBold"><span class="icon-fluent icon-windowslogo" aria-hidden="true"></span></b></p>
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              <p>On the Start screen, type <i class="ocpItalic">Windows Defender</i> in the <b class="ocpLegacyBold">Search</b> box, or select <a href="https://go.microsoft.com/fwlink/?linkid=2270120" target="_blank" class="ocpExternalLink" data-bi-type="anchor">Windows Defender</a>.</p>
            <meta itemprop="position" content="2">
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        <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem">
              <p>Follow the instructions on the screen.&nbsp;</p>
            <meta itemprop="position" content="3">
        </li>
      </ol>
          <div class="ocpAlert">
        <p class="ocpAlertSection"><b class="ocpImportant">Important:&nbsp;</b>Regardless of which antivirus app you install, run a full scan on your PC <i class="ocpItalic">before</i> you change your password. You should also set up your antivirus app to automatically get updates and scan your PC on a regular basis.</p>
      </div>
          <p></p>
          <p>
            <b class="ocpUI">Step 2: Change or reset your password</b>
          </p>
          <p>After you run the antivirus app, sign in to your account and <a href="https://go.microsoft.com/fwlink/p/?linkid=2071806" target="_blank" class="ocpExternalLink" data-bi-type="anchor">change your password</a>. Make sure you create a <a href="/en-us/account-billing/how-to-help-keep-your-microsoft-account-safe-and-secure-628538c2-7006-33bb-5ef4-c917657362b9" class="ocpArticleLink" data-bi-type="anchor">strong password</a>.</p>
          <p>If you can't sign in, <a href="https://go.microsoft.com/fwlink/p/?LinkID=238656" target="_blank" class="ocpExternalLink" data-bi-type="anchor">reset your password</a>.</p>
          <p></p>
          <p>
            <b class="ocpUI">Step 3: Check your account settings</b>
          </p>
          <p>Because someone else had access to your account, we've reset some of your account settings. To check and change your account settings, go to <a href="https://go.microsoft.com/fwlink/p/?linkid=842245" target="_blank" class="ocpExternalLink" data-bi-type="anchor">connected accounts</a>, <a href="https://go.microsoft.com/fwlink/p/?linkid=842248" target="_blank" class="ocpExternalLink" data-bi-type="anchor">forwarding</a>, and <a href="https://go.microsoft.com/fwlink/p/?linkid=842251" target="_blank" class="ocpExternalLink" data-bi-type="anchor">automatic replies</a>.</p>
        </div>
  </div>
      </div><section aria-labelledby="ID0EDD" class="ocpSection">
        <h2 id="ID0EDD" class="">Need more help</h2>
        
          <p>
            <a href="/en-us/office/remove-malware-from-your-windows-pc-360379ec-153b-4ab4-93ff-85be97789dbb" class="ocpArticleLink" data-bi-type="anchor">Learn how to remove viruses or malware from your Windows PC</a>
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              <b class="ocpLegacyBold">Account</b>
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              <a href="https://go.microsoft.com/fwlink/?linkid=2214511" target="_blank" class="ocpExternalLink" data-bi-view="Grid 2x2" data-bi-compnm="row-1,col-1" data-bi-type="anchor">Help with the Microsoft account recovery form</a>
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        <p>
              <a href="/en-us/account-billing/microsoft-account-security-info-verification-codes-bf2505ca-cae5-c5b4-77d1-69d3343a5452" class="ocpArticleLink" data-bi-view="Grid 2x2" data-bi-compnm="row-1,col-1" data-bi-type="anchor">Help with account sign in verification codes</a>
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        <p>
              <a href="/en-us/account-billing/how-to-help-keep-your-microsoft-account-safe-and-secure-628538c2-7006-33bb-5ef4-c917657362b9" class="ocpArticleLink" data-bi-view="Grid 2x2" data-bi-compnm="row-1,col-1" data-bi-type="anchor">How to keep your account safe and secure</a>
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              <a href="/en-us/account-billing/combining-microsoft-accounts-06b122ca-7323-48f5-8cd7-c3408bcc2123" class="ocpArticleLink" data-bi-view="Grid 2x2" data-bi-compnm="row-1,col-1" data-bi-type="anchor">Combining Microsoft accounts</a>
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              <b class="ocpLegacyBold">Billing</b>
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        <p>
              <a href="https://go.microsoft.com/fwlink/?linkid=2214328" target="_blank" class="ocpExternalLink" data-bi-view="Grid 2x2" data-bi-compnm="row-1,col-2" data-bi-type="anchor">Cancel subscription</a>
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              <a href="https://go.microsoft.com/fwlink/?linkid=2214329" target="_blank" class="ocpExternalLink" data-bi-view="Grid 2x2" data-bi-compnm="row-1,col-2" data-bi-type="anchor">Turn off recurring billing</a>
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        <p>
              <a href="/en-us/account-billing/returning-items-you-bought-from-microsoft-for-exchange-or-refund-81629012-aa4f-f48b-2394-8596f415072b" class="ocpArticleLink" data-bi-view="Grid 2x2" data-bi-compnm="row-1,col-2" data-bi-type="anchor">Help with refunds</a>
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