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<title>How to recover a hacked or compromised Microsoft account - Microsoft Support</title>
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<meta name="awa-articleGuid" content="24ca907d-bcdf-a44b-4656-47f0cd89c245">
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<button type="button" class="c-action-trigger c-glyph glyph-chevron-left" aria-label="See more menu options" data-m="{"cN":"Mobile back button_nonnav","id":"nn4c2m1r1a1","sN":4,"aN":"c2m1r1a1"}" style="overflow-x: visible;"></button>
<span data-global-title="Microsoft home" class="js-mobile-title" style="overflow-x: visible;">Support</span>
<button type="button" class="c-action-trigger c-glyph glyph-chevron-right" aria-label="See more menu options" data-m="{"cN":"Mobile forward button_nonnav","id":"nn5c2m1r1a1","sN":5,"aN":"c2m1r1a1"}" style="overflow-x: visible;"></button>
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<div class="c-show-pipe x-hidden-vp-mobile-st" style="overflow-x: visible;">
<a id="uhfCatLogo" class="c-logo c-cat-logo" href="https://support.microsoft.com/en-us" aria-label="Support" itemprop="url" data-m="{"cN":"CatNav_Support_nav","id":"n6c2m1r1a1","sN":6,"aN":"c2m1r1a1"}" style="overflow-x: visible;">
<span style="overflow-x: visible;">Support</span>
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<button type="button" id="uhfCatLogoButton" class="c-cat-logo-button x-hidden" aria-expanded="false" aria-label="Support" data-m="{"cN":"Support_nonnav","id":"nn7c2m1r1a1","sN":7,"aN":"c2m1r1a1"}" style="overflow-x: visible;">
Support
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<nav id="uhf-g-nav" aria-label="Contextual menu" class="c-uhfh-gnav" data-m="{"cN":"Category nav_cont","cT":"Container","id":"c8c2m1r1a1","sN":8,"aN":"c2m1r1a1"}" style="overflow-x: visible;">
<ul class="js-paddle-items" style="overflow-x: visible;">
<li class="single-link js-nav-menu x-hidden-none-mobile-vp uhf-menu-item" style="overflow-x: visible;">
<a class="c-uhf-nav-link" href="https://support.microsoft.com/en-us" data-m="{"cN":"CatNav_Home_nav","id":"n1c8c2m1r1a1","sN":1,"aN":"c8c2m1r1a1"}" style="overflow-x: visible;"> Home </a>
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<a id="c-shellmenu_0" class="c-uhf-nav-link" href="https://www.microsoft.com/microsoft-365?ocid=cmmttvzgpuy" data-m="{"id":"n2c8c2m1r1a1","sN":2,"aN":"c8c2m1r1a1"}" style="overflow-x: visible;">Microsoft 365</a>
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<a id="c-shellmenu_1" class="c-uhf-nav-link" href="https://www.microsoft.com/microsoft-365/microsoft-office?ocid=cmml7tr0rib" data-m="{"id":"n3c8c2m1r1a1","sN":3,"aN":"c8c2m1r1a1"}" style="overflow-x: visible;">Office</a>
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<button type="button" id="c-shellmenu_2" aria-expanded="false" data-m="{"id":"nn4c8c2m1r1a1","sN":4,"aN":"c8c2m1r1a1"}" style="overflow-x: visible;">Products</button>
<ul class="" data-class-idn="" aria-hidden="true" data-m="{"cT":"Container","id":"c5c8c2m1r1a1","sN":5,"aN":"c8c2m1r1a1"}" style="overflow-x: visible;">
<li class="js-nav-menu single-link" data-m="{"cT":"Container","id":"c1c5c8c2m1r1a1","sN":1,"aN":"c5c8c2m1r1a1"}" style="overflow-x: visible;">
<a id="c-shellmenu_3" class="js-subm-uhf-nav-link" href="https://support.microsoft.com/en-us/microsoft-365" data-m="{"id":"n1c1c5c8c2m1r1a1","sN":1,"aN":"c1c5c8c2m1r1a1"}" style="overflow-x: visible;">Microsoft 365</a>
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<a id="c-shellmenu_4" class="js-subm-uhf-nav-link" href="https://support.microsoft.com/en-us/outlook" data-m="{"id":"n1c2c5c8c2m1r1a1","sN":1,"aN":"c2c5c8c2m1r1a1"}" style="overflow-x: visible;">Outlook</a>
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<li class="js-nav-menu single-link" data-m="{"cT":"Container","id":"c3c5c8c2m1r1a1","sN":3,"aN":"c5c8c2m1r1a1"}" style="overflow-x: visible;">
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<li class="js-nav-menu single-link" data-m="{"cT":"Container","id":"c4c5c8c2m1r1a1","sN":4,"aN":"c5c8c2m1r1a1"}" style="overflow-x: visible;">
<a id="c-shellmenu_6" class="js-subm-uhf-nav-link" href="https://support.microsoft.com/en-us/onedrive" data-m="{"id":"n1c4c5c8c2m1r1a1","sN":1,"aN":"c4c5c8c2m1r1a1"}" style="overflow-x: visible;">OneDrive</a>
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<li class="js-nav-menu single-link" data-m="{"cT":"Container","id":"c5c5c8c2m1r1a1","sN":5,"aN":"c5c8c2m1r1a1"}" style="overflow-x: visible;">
<a id="c-shellmenu_7" class="js-subm-uhf-nav-link" href="https://support.microsoft.com/en-us/onenote" data-m="{"id":"n1c5c5c8c2m1r1a1","sN":1,"aN":"c5c5c8c2m1r1a1"}" style="overflow-x: visible;">OneNote</a>
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<li class="js-nav-menu single-link" data-m="{"cT":"Container","id":"c6c5c8c2m1r1a1","sN":6,"aN":"c5c8c2m1r1a1"}" style="overflow-x: visible;">
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<li class="js-nav-menu single-link" data-m="{"cT":"Container","id":"c7c5c8c2m1r1a1","sN":7,"aN":"c5c8c2m1r1a1"}" style="overflow-x: visible;">
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<li class="js-nav-menu single-link" data-m="{"cT":"Container","id":"c8c5c8c2m1r1a1","sN":8,"aN":"c5c8c2m1r1a1"}" style="overflow-x: visible;">
<a id="c-shellmenu_10" class="js-subm-uhf-nav-link" href="https://support.microsoft.com/en-us/all-products" data-m="{"id":"n1c8c5c8c2m1r1a1","sN":1,"aN":"c8c5c8c2m1r1a1"}" style="overflow-x: visible;">more ...</a>
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</li> <li class="nested-menu uhf-menu-item" style="overflow-x: visible;">
<div class="c-uhf-menu js-nav-menu" style="overflow-x: visible;">
<button type="button" id="c-shellmenu_11" aria-expanded="false" data-m="{"id":"nn6c8c2m1r1a1","sN":6,"aN":"c8c2m1r1a1"}" style="overflow-x: visible;">Devices</button>
<ul class="" data-class-idn="" aria-hidden="true" data-m="{"cT":"Container","id":"c7c8c2m1r1a1","sN":7,"aN":"c8c2m1r1a1"}" style="overflow-x: visible;">
<li class="js-nav-menu single-link" data-m="{"cT":"Container","id":"c1c7c8c2m1r1a1","sN":1,"aN":"c7c8c2m1r1a1"}" style="overflow-x: visible;">
<a id="c-shellmenu_12" class="js-subm-uhf-nav-link" href="https://support.microsoft.com/en-us/surface" data-m="{"id":"n1c1c7c8c2m1r1a1","sN":1,"aN":"c1c7c8c2m1r1a1"}" style="overflow-x: visible;">Surface</a>
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<li class="js-nav-menu single-link" data-m="{"cT":"Container","id":"c2c7c8c2m1r1a1","sN":2,"aN":"c7c8c2m1r1a1"}" style="overflow-x: visible;">
<a id="c-shellmenu_13" class="js-subm-uhf-nav-link" href="https://support.microsoft.com/en-us/pc-accessories" data-m="{"id":"n1c2c7c8c2m1r1a1","sN":1,"aN":"c2c7c8c2m1r1a1"}" style="overflow-x: visible;">PC Accessories</a>
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<li class="js-nav-menu single-link" data-m="{"cT":"Container","id":"c3c7c8c2m1r1a1","sN":3,"aN":"c7c8c2m1r1a1"}" style="overflow-x: visible;">
<a id="c-shellmenu_14" class="js-subm-uhf-nav-link" href="https://support.microsoft.com/en-us/mobile-devices" data-m="{"id":"n1c3c7c8c2m1r1a1","sN":1,"aN":"c3c7c8c2m1r1a1"}" style="overflow-x: visible;">Mobile</a>
</li>
<li class="js-nav-menu single-link" data-m="{"cT":"Container","id":"c4c7c8c2m1r1a1","sN":4,"aN":"c7c8c2m1r1a1"}" style="overflow-x: visible;">
<a id="c-shellmenu_15" class="js-subm-uhf-nav-link" href="https://support.xbox.com/" data-m="{"id":"n1c4c7c8c2m1r1a1","sN":1,"aN":"c4c7c8c2m1r1a1"}" style="overflow-x: visible;">Xbox</a>
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<li class="js-nav-menu single-link" data-m="{"cT":"Container","id":"c5c7c8c2m1r1a1","sN":5,"aN":"c7c8c2m1r1a1"}" style="overflow-x: visible;">
<a id="c-shellmenu_16" class="js-subm-uhf-nav-link" href="https://support.xbox.com/help/games-apps/my-games-apps/all-about-pc-gaming" data-m="{"id":"n1c5c7c8c2m1r1a1","sN":1,"aN":"c5c7c8c2m1r1a1"}" style="overflow-x: visible;">PC Gaming</a>
</li>
<li class="js-nav-menu single-link" data-m="{"cT":"Container","id":"c6c7c8c2m1r1a1","sN":6,"aN":"c7c8c2m1r1a1"}" style="overflow-x: visible;">
<a id="c-shellmenu_17" class="js-subm-uhf-nav-link" href="https://docs.microsoft.com/hololens/" data-m="{"id":"n1c6c7c8c2m1r1a1","sN":1,"aN":"c6c7c8c2m1r1a1"}" style="overflow-x: visible;">HoloLens</a>
</li>
<li class="js-nav-menu single-link" data-m="{"cT":"Container","id":"c7c7c8c2m1r1a1","sN":7,"aN":"c7c8c2m1r1a1"}" style="overflow-x: visible;">
<a id="c-shellmenu_18" class="js-subm-uhf-nav-link" href="https://support.microsoft.com/en-us/warranty" data-m="{"id":"n1c7c7c8c2m1r1a1","sN":1,"aN":"c7c7c8c2m1r1a1"}" style="overflow-x: visible;">Hardware warranties</a>
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</div>
</li> <li class="nested-menu uhf-menu-item" style="overflow-x: visible;">
<div class="c-uhf-menu js-nav-menu" style="overflow-x: visible;">
<button type="button" id="c-shellmenu_19" aria-expanded="false" data-m="{"id":"nn8c8c2m1r1a1","sN":8,"aN":"c8c2m1r1a1"}" style="overflow-x: visible;">Account & billing</button>
<ul class="" data-class-idn="" aria-hidden="true" data-m="{"cT":"Container","id":"c9c8c2m1r1a1","sN":9,"aN":"c8c2m1r1a1"}" style="overflow-x: visible;">
<li class="js-nav-menu single-link" data-m="{"cT":"Container","id":"c1c9c8c2m1r1a1","sN":1,"aN":"c9c8c2m1r1a1"}" style="overflow-x: visible;">
<a id="c-shellmenu_20" class="js-subm-uhf-nav-link" href="https://support.microsoft.com/en-us/account" data-m="{"id":"n1c1c9c8c2m1r1a1","sN":1,"aN":"c1c9c8c2m1r1a1"}" style="overflow-x: visible;">Account</a>
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<li class="js-nav-menu single-link" data-m="{"cT":"Container","id":"c2c9c8c2m1r1a1","sN":2,"aN":"c9c8c2m1r1a1"}" style="overflow-x: visible;">
<a id="c-shellmenu_21" class="js-subm-uhf-nav-link" href="https://support.microsoft.com/en-us/microsoft-store-and-billing" data-m="{"id":"n1c2c9c8c2m1r1a1","sN":1,"aN":"c2c9c8c2m1r1a1"}" style="overflow-x: visible;">Microsoft Store & billing</a>
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</div>
</li> <li class="nested-menu uhf-menu-item" style="overflow-x: visible;">
<div class="c-uhf-menu js-nav-menu" style="overflow-x: visible;">
<button type="button" id="c-shellmenu_22" aria-expanded="false" data-m="{"id":"nn10c8c2m1r1a1","sN":10,"aN":"c8c2m1r1a1"}" style="overflow-x: visible;">Resources</button>
<ul class="" data-class-idn="" aria-hidden="true" data-m="{"cT":"Container","id":"c11c8c2m1r1a1","sN":11,"aN":"c8c2m1r1a1"}" style="overflow-x: visible;">
<li class="js-nav-menu single-link" data-m="{"cT":"Container","id":"c1c11c8c2m1r1a1","sN":1,"aN":"c11c8c2m1r1a1"}" style="overflow-x: visible;">
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<li class="js-nav-menu single-link" data-m="{"cT":"Container","id":"c2c11c8c2m1r1a1","sN":2,"aN":"c11c8c2m1r1a1"}" style="overflow-x: visible;">
<a id="c-shellmenu_24" class="js-subm-uhf-nav-link" href="https://answers.microsoft.com/lang" data-m="{"id":"n1c2c11c8c2m1r1a1","sN":1,"aN":"c2c11c8c2m1r1a1"}" style="overflow-x: visible;">Community forums</a>
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<li class="js-nav-menu single-link" data-m="{"cT":"Container","id":"c3c11c8c2m1r1a1","sN":3,"aN":"c11c8c2m1r1a1"}" style="overflow-x: visible;">
<a id="c-shellmenu_25" class="js-subm-uhf-nav-link" href="https://portal.office.com/AdminPortal#/support" data-m="{"id":"n1c3c11c8c2m1r1a1","sN":1,"aN":"c3c11c8c2m1r1a1"}" style="overflow-x: visible;">Microsoft 365 Admins</a>
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<li class="js-nav-menu single-link" data-m="{"cT":"Container","id":"c4c11c8c2m1r1a1","sN":4,"aN":"c11c8c2m1r1a1"}" style="overflow-x: visible;">
<a id="c-shellmenu_26" class="js-subm-uhf-nav-link" href="https://go.microsoft.com/fwlink/?linkid=2224585" data-m="{"id":"n1c4c11c8c2m1r1a1","sN":1,"aN":"c4c11c8c2m1r1a1"}" style="overflow-x: visible;">Small Business Portal</a>
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<li class="js-nav-menu single-link" data-m="{"cT":"Container","id":"c5c11c8c2m1r1a1","sN":5,"aN":"c11c8c2m1r1a1"}" style="overflow-x: visible;">
<a id="c-shellmenu_27" class="js-subm-uhf-nav-link" href="https://developer.microsoft.com/" data-m="{"id":"n1c5c11c8c2m1r1a1","sN":1,"aN":"c5c11c8c2m1r1a1"}" style="overflow-x: visible;">Developer</a>
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<li class="js-nav-menu single-link" data-m="{"cT":"Container","id":"c6c11c8c2m1r1a1","sN":6,"aN":"c11c8c2m1r1a1"}" style="overflow-x: visible;">
<a id="c-shellmenu_28" class="js-subm-uhf-nav-link" href="https://support.microsoft.com/en-us/education" data-m="{"id":"n1c6c11c8c2m1r1a1","sN":1,"aN":"c6c11c8c2m1r1a1"}" style="overflow-x: visible;">Education</a>
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<li class="js-nav-menu single-link" data-m="{"cT":"Container","id":"c7c11c8c2m1r1a1","sN":7,"aN":"c11c8c2m1r1a1"}" style="overflow-x: visible;">
<a id="c-shellmenu_29" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/reportascam/" data-m="{"id":"n1c7c11c8c2m1r1a1","sN":1,"aN":"c7c11c8c2m1r1a1"}" style="overflow-x: visible;">Report a support scam</a>
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<div class="c-uhf-menu js-nav-menu" style="overflow-x: visible;">
<button data-m="{"pid":"More","id":"nn12c8c2m1r1a1","sN":12,"aN":"c8c2m1r1a1"}" type="button" aria-label="More" aria-expanded="false" style="overflow-x: visible;">More</button>
<ul id="overflow-menu-list" aria-hidden="true" class="overflow-menu-list" style="overflow-x: visible;">
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</li>
<li class="single-link js-nav-menu" id="c-uhf-nav-cta" style="overflow-x: visible;">
<a id="buyInstallButton" class="c-uhf-nav-link" href="https://go.microsoft.com/fwlink/?linkid=849747" data-m="{"cN":"CatNav_cta_Buy Microsoft 365_nav","id":"n13c8c2m1r1a1","sN":13,"aN":"c8c2m1r1a1"}" style="overflow-x: visible;">Buy Microsoft 365</a>
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<div class="c-uhfh-actions" data-m="{"cN":"Header actions_cont","cT":"Container","id":"c9c2m1r1a1","sN":9,"aN":"c2m1r1a1"}" style="overflow-x: visible;">
<div class="wf-menu" style="overflow-x: visible;"> <nav id="uhf-c-nav" aria-label="All Microsoft menu" data-m="{"cN":"GlobalNav_cont","cT":"Container","id":"c1c9c2m1r1a1","sN":1,"aN":"c9c2m1r1a1"}" style="overflow-x: visible;">
<ul class="js-paddle-items" style="overflow-x: visible;">
<li style="overflow-x: visible;">
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<button type="button" class="c-button-logo all-ms-nav" aria-expanded="false" data-m="{"cN":"GlobalNav_More_nonnav","id":"nn1c1c9c2m1r1a1","sN":1,"aN":"c1c9c2m1r1a1"}" style="overflow-x: visible;"> <span style="overflow-x: visible;">All Microsoft</span></button>
<ul class="f-multi-column f-multi-column-6" aria-hidden="true" data-m="{"cN":"More_cont","cT":"Container","id":"c2c1c9c2m1r1a1","sN":2,"aN":"c1c9c2m1r1a1"}" style="overflow-x: visible;">
<li class="c-w0-contr" style="overflow-x: visible;">
<h2 class="c-uhf-sronly" style="overflow-x: visible;">Global</h2>
<ul class="c-w0" style="overflow-x: visible;">
<li class="js-nav-menu single-link" data-m="{"cN":"M365_cont","cT":"Container","id":"c1c2c1c9c2m1r1a1","sN":1,"aN":"c2c1c9c2m1r1a1"}" style="overflow-x: visible;">
<a id="shellmenu_30" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/microsoft-365" data-m="{"cN":"W0Nav_M365_nav","id":"n1c1c2c1c9c2m1r1a1","sN":1,"aN":"c1c2c1c9c2m1r1a1"}" style="overflow-x: visible;">Microsoft 365</a>
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<li class="js-nav-menu single-link" data-m="{"cN":"Teams_cont","cT":"Container","id":"c2c2c1c9c2m1r1a1","sN":2,"aN":"c2c1c9c2m1r1a1"}" style="overflow-x: visible;">
<a id="l0_Teams" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/microsoft-teams/group-chat-software" data-m="{"cN":"W0Nav_Teams_nav","id":"n1c2c2c1c9c2m1r1a1","sN":1,"aN":"c2c2c1c9c2m1r1a1"}" style="overflow-x: visible;">Teams</a>
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<li class="js-nav-menu single-link" data-m="{"cN":"Copilot_cont","cT":"Container","id":"c3c2c1c9c2m1r1a1","sN":3,"aN":"c2c1c9c2m1r1a1"}" style="overflow-x: visible;">
<a id="shellmenu_32" class="js-subm-uhf-nav-link" href="https://copilot.microsoft.com/" data-m="{"cN":"W0Nav_Copilot_nav","id":"n1c3c2c1c9c2m1r1a1","sN":1,"aN":"c3c2c1c9c2m1r1a1"}" style="overflow-x: visible;">Copilot</a>
</li>
<li class="js-nav-menu single-link" data-m="{"cN":"Windows_cont","cT":"Container","id":"c4c2c1c9c2m1r1a1","sN":4,"aN":"c2c1c9c2m1r1a1"}" style="overflow-x: visible;">
<a id="shellmenu_33" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/windows/" data-m="{"cN":"W0Nav_Windows_nav","id":"n1c4c2c1c9c2m1r1a1","sN":1,"aN":"c4c2c1c9c2m1r1a1"}" style="overflow-x: visible;">Windows</a>
</li>
<li class="js-nav-menu single-link" data-m="{"cN":"Surface_cont","cT":"Container","id":"c5c2c1c9c2m1r1a1","sN":5,"aN":"c2c1c9c2m1r1a1"}" style="overflow-x: visible;">
<a id="shellmenu_34" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/surface" data-m="{"cN":"W0Nav_Surface_nav","id":"n1c5c2c1c9c2m1r1a1","sN":1,"aN":"c5c2c1c9c2m1r1a1"}" style="overflow-x: visible;">Surface</a>
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<li class="js-nav-menu single-link" data-m="{"cN":"Xbox_cont","cT":"Container","id":"c6c2c1c9c2m1r1a1","sN":6,"aN":"c2c1c9c2m1r1a1"}" style="overflow-x: visible;">
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<li class="js-nav-menu single-link" data-m="{"cN":"Deals_cont","cT":"Container","id":"c7c2c1c9c2m1r1a1","sN":7,"aN":"c2c1c9c2m1r1a1"}" style="overflow-x: visible;">
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<li class="js-nav-menu single-link" data-m="{"cN":"Small Business_cont","cT":"Container","id":"c8c2c1c9c2m1r1a1","sN":8,"aN":"c2c1c9c2m1r1a1"}" style="overflow-x: visible;">
<a id="l0_SmallBusiness" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/store/b/business" data-m="{"cN":"W0Nav_Small Business_nav","id":"n1c8c2c1c9c2m1r1a1","sN":1,"aN":"c8c2c1c9c2m1r1a1"}" style="overflow-x: visible;">Small Business</a>
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<li class="js-nav-menu single-link" data-m="{"cN":"Support_cont","cT":"Container","id":"c9c2c1c9c2m1r1a1","sN":9,"aN":"c2c1c9c2m1r1a1"}" style="overflow-x: visible;">
<a id="l1_support" class="js-subm-uhf-nav-link" href="https://support.microsoft.com/en-us" data-m="{"cN":"W0Nav_Support_nav","id":"n1c9c2c1c9c2m1r1a1","sN":1,"aN":"c9c2c1c9c2m1r1a1"}" style="overflow-x: visible;">Support</a>
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<li class="js-nav-menu single-link" data-m="{"cN":"More_Software_WindowsApps_cont","cT":"Container","id":"c3c10c2c1c9c2m1r1a1","sN":3,"aN":"c10c2c1c9c2m1r1a1"}" style="overflow-x: visible;">
<a id="shellmenu_41" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/store/apps/windows?icid=CNavAppsWindowsApps" data-m="{"cN":"GlobalNav_More_Software_WindowsApps_nav","id":"n1c3c10c2c1c9c2m1r1a1","sN":1,"aN":"c3c10c2c1c9c2m1r1a1"}" style="overflow-x: visible;">Windows Apps</a>
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<li class="js-nav-menu single-link" data-m="{"cN":"More_Software_AI_cont","cT":"Container","id":"c4c10c2c1c9c2m1r1a1","sN":4,"aN":"c10c2c1c9c2m1r1a1"}" style="overflow-x: visible;">
<a id="shellmenu_42" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/ai" data-m="{"cN":"GlobalNav_More_Software_AI_nav","id":"n1c4c10c2c1c9c2m1r1a1","sN":1,"aN":"c4c10c2c1c9c2m1r1a1"}" style="overflow-x: visible;">AI</a>
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<li class="js-nav-menu single-link" data-m="{"cN":"More_Software_Outlook_cont","cT":"Container","id":"c5c10c2c1c9c2m1r1a1","sN":5,"aN":"c10c2c1c9c2m1r1a1"}" style="overflow-x: visible;">
<a id="shellmenu_43" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/microsoft-365/outlook/email-and-calendar-software-microsoft-outlook" data-m="{"cN":"GlobalNav_More_Software_Outlook_nav","id":"n1c5c10c2c1c9c2m1r1a1","sN":1,"aN":"c5c10c2c1c9c2m1r1a1"}" style="overflow-x: visible;">Outlook</a>
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<a id="shellmenu_44" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/microsoft-365/onedrive/online-cloud-storage" data-m="{"cN":"GlobalNav_More_Software_OneDrive_nav","id":"n1c6c10c2c1c9c2m1r1a1","sN":1,"aN":"c6c10c2c1c9c2m1r1a1"}" style="overflow-x: visible;">OneDrive</a>
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<a id="shellmenu_45" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/microsoft-teams/group-chat-software" data-m="{"cN":"GlobalNav_More_Software_Microsoft Teams_nav","id":"n1c7c10c2c1c9c2m1r1a1","sN":1,"aN":"c7c10c2c1c9c2m1r1a1"}" style="overflow-x: visible;">Microsoft Teams</a>
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<li class="js-nav-menu single-link" data-m="{"cN":"More_PCsAndDevices_PCsAndTablets_cont","cT":"Container","id":"c3c11c2c1c9c2m1r1a1","sN":3,"aN":"c11c2c1c9c2m1r1a1"}" style="overflow-x: visible;">
<a id="shellmenu_50" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/store/b/pc?icid=CNavDevicesPC" data-m="{"cN":"GlobalNav_More_PCsAndDevices_PCsAndTablets_nav","id":"n1c3c11c2c1c9c2m1r1a1","sN":1,"aN":"c3c11c2c1c9c2m1r1a1"}" style="overflow-x: visible;">Computers</a>
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<li class="js-nav-menu single-link" data-m="{"cN":"More_PCsAndDevices_ShopXbox_cont","cT":"Container","id":"c4c11c2c1c9c2m1r1a1","sN":4,"aN":"c11c2c1c9c2m1r1a1"}" style="overflow-x: visible;">
<a id="shellmenu_51" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/store/b/xbox?icid=CNavDevicesXbox" data-m="{"cN":"GlobalNav_More_PCsAndDevices_ShopXbox_nav","id":"n1c4c11c2c1c9c2m1r1a1","sN":1,"aN":"c4c11c2c1c9c2m1r1a1"}" style="overflow-x: visible;">Shop Xbox</a>
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<li class="js-nav-menu single-link" data-m="{"cN":"More_PCsAndDevices_Accessories_cont","cT":"Container","id":"c5c11c2c1c9c2m1r1a1","sN":5,"aN":"c11c2c1c9c2m1r1a1"}" style="overflow-x: visible;">
<a id="shellmenu_52" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/store/b/accessories?icid=CNavDevicesAccessories" data-m="{"cN":"GlobalNav_More_PCsAndDevices_Accessories_nav","id":"n1c5c11c2c1c9c2m1r1a1","sN":1,"aN":"c5c11c2c1c9c2m1r1a1"}" style="overflow-x: visible;">Accessories</a>
</li>
<li class="js-nav-menu single-link" data-m="{"cN":"More_PCsAndDevices_VMAndMixedReality_cont","cT":"Container","id":"c6c11c2c1c9c2m1r1a1","sN":6,"aN":"c11c2c1c9c2m1r1a1"}" style="overflow-x: visible;">
<a id="shellmenu_53" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/store/b/virtualreality?icid=CNavVirtualReality" data-m="{"cN":"GlobalNav_More_PCsAndDevices_VMAndMixedReality_nav","id":"n1c6c11c2c1c9c2m1r1a1","sN":1,"aN":"c6c11c2c1c9c2m1r1a1"}" style="overflow-x: visible;">VR & mixed reality</a>
</li>
<li class="js-nav-menu single-link" data-m="{"cN":"More_PCsAndDevicesCertifiedRefurbished_cont","cT":"Container","id":"c7c11c2c1c9c2m1r1a1","sN":7,"aN":"c11c2c1c9c2m1r1a1"}" style="overflow-x: visible;">
<a id="shellmenu_54" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/store/b/certified-refurbished-products" data-m="{"cN":"GlobalNav_More_PCsAndDevicesCertifiedRefurbished_nav","id":"n1c7c11c2c1c9c2m1r1a1","sN":1,"aN":"c7c11c2c1c9c2m1r1a1"}" style="overflow-x: visible;">Certified Refurbished</a>
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<li class="js-nav-menu single-link" data-m="{"cN":"More_PCsAndDevices_Trade-in-for-cash_cont","cT":"Container","id":"c8c11c2c1c9c2m1r1a1","sN":8,"aN":"c11c2c1c9c2m1r1a1"}" style="overflow-x: visible;">
<a id="shellmenu_55" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/store/b/microsoft-trade-in" data-m="{"cN":"GlobalNav_More_PCsAndDevices_Trade-in-for-cash_nav","id":"n1c8c11c2c1c9c2m1r1a1","sN":1,"aN":"c8c11c2c1c9c2m1r1a1"}" style="overflow-x: visible;">Trade-in for cash</a>
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<button id="uhf-navbtn-shellmenu_56-button" type="button" f-multi-parent="true" aria-expanded="false" data-m="{"id":"nn2c12c2c1c9c2m1r1a1","sN":2,"aN":"c12c2c1c9c2m1r1a1"}" style="overflow-x: visible;">Entertainment</button>
<ul aria-hidden="true" aria-labelledby="uhf-navspn-shellmenu_56-span" style="overflow-x: visible;">
<li class="js-nav-menu single-link" data-m="{"cN":"More_Entertainment_XboxGamePassUltimate_cont","cT":"Container","id":"c3c12c2c1c9c2m1r1a1","sN":3,"aN":"c12c2c1c9c2m1r1a1"}" style="overflow-x: visible;">
<a id="shellmenu_57" class="js-subm-uhf-nav-link" href="https://www.xbox.com/en-us/games/store/xbox-game-pass-ultimate/cfq7ttc0khs0?icid=CNavAllXboxGamePassUltimate" data-m="{"cN":"GlobalNav_More_Entertainment_XboxGamePassUltimate_nav","id":"n1c3c12c2c1c9c2m1r1a1","sN":1,"aN":"c3c12c2c1c9c2m1r1a1"}" style="overflow-x: visible;">Xbox Game Pass Ultimate</a>
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<li class="js-nav-menu single-link" data-m="{"cN":"More_Entertainment_PC_Game_Pass_cont","cT":"Container","id":"c4c12c2c1c9c2m1r1a1","sN":4,"aN":"c12c2c1c9c2m1r1a1"}" style="overflow-x: visible;">
<a id="shellmenu_58" class="js-subm-uhf-nav-link" href="https://www.xbox.com/en-us/games/store/pc-game-pass/cfq7ttc0kgq8?icid=CNavAllPCGamePass" data-m="{"cN":"GlobalNav_More_Entertainment_PC_Game_Pass_nav","id":"n1c4c12c2c1c9c2m1r1a1","sN":1,"aN":"c4c12c2c1c9c2m1r1a1"}" style="overflow-x: visible;">PC Game Pass</a>
</li>
<li class="js-nav-menu single-link" data-m="{"cN":"More_Entertainment_XboxGames_cont","cT":"Container","id":"c5c12c2c1c9c2m1r1a1","sN":5,"aN":"c12c2c1c9c2m1r1a1"}" style="overflow-x: visible;">
<a id="shellmenu_59" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/store/b/xboxgames?icid=CNavGamesXboxGames" data-m="{"cN":"GlobalNav_More_Entertainment_XboxGames_nav","id":"n1c5c12c2c1c9c2m1r1a1","sN":1,"aN":"c5c12c2c1c9c2m1r1a1"}" style="overflow-x: visible;">Xbox games</a>
</li>
<li class="js-nav-menu single-link" data-m="{"cN":"More_Entertainment_PCGames_cont","cT":"Container","id":"c6c12c2c1c9c2m1r1a1","sN":6,"aN":"c12c2c1c9c2m1r1a1"}" style="overflow-x: visible;">
<a id="shellmenu_60" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/store/games/windows?icid=CNavGamesWindowsGames" data-m="{"cN":"GlobalNav_More_Entertainment_PCGames_nav","id":"n1c6c12c2c1c9c2m1r1a1","sN":1,"aN":"c6c12c2c1c9c2m1r1a1"}" style="overflow-x: visible;">PC and Windows games</a>
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<li class="js-nav-menu single-link" data-m="{"cN":"More_Entertainment_MoviesAndTV_cont","cT":"Container","id":"c7c12c2c1c9c2m1r1a1","sN":7,"aN":"c12c2c1c9c2m1r1a1"}" style="overflow-x: visible;">
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<a id="shellmenu_63" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/microsoft-cloud" data-m="{"cN":"GlobalNav_More_Business_Microsoft_Cloud_nav","id":"n1c3c13c2c1c9c2m1r1a1","sN":1,"aN":"c3c13c2c1c9c2m1r1a1"}" style="overflow-x: visible;">Microsoft Cloud</a>
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<a id="shellmenu_64" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/security" data-m="{"cN":"GlobalNav_More_Business_Microsoft Security_nav","id":"n1c4c13c2c1c9c2m1r1a1","sN":1,"aN":"c4c13c2c1c9c2m1r1a1"}" style="overflow-x: visible;">Microsoft Security</a>
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<a id="shellmenu_65" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/dynamics-365" data-m="{"cN":"GlobalNav_More_Business_MicrosoftDynamics365_nav","id":"n1c5c13c2c1c9c2m1r1a1","sN":1,"aN":"c5c13c2c1c9c2m1r1a1"}" style="overflow-x: visible;">Dynamics 365</a>
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<a id="shellmenu_66" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/microsoft-365/business" data-m="{"cN":"GlobalNav_More_Business_Microsoft365forbusiness_nav","id":"n1c6c13c2c1c9c2m1r1a1","sN":1,"aN":"c6c13c2c1c9c2m1r1a1"}" style="overflow-x: visible;">Microsoft 365 for business</a>
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<a id="shellmenu_67" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/power-platform" data-m="{"cN":"GlobalNav_More_Business_MicrosoftPowerPlatform_nav","id":"n1c7c13c2c1c9c2m1r1a1","sN":1,"aN":"c7c13c2c1c9c2m1r1a1"}" style="overflow-x: visible;">Microsoft Power Platform</a>
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<h1 id="page-header" class="">How to recover a hacked or compromised Microsoft account</h1>
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<div id="supAppliesToList" class="appliesTo collapsed"><span class="appliesToItem">Microsoft account</span> <a aria-label="Press the Enter key to expand the full list of Office versions that this help article applies to." class="appliesToOverflowControl ocHidden font-bold expand" href="javascript:" ms.interactiontype="11" ms.title="More applies to">More...</a><a aria-label="Press the Enter key to shrink the full list of Office versions that this help article applies to." class="appliesToOverflowControl ocHidden font-bold collapse" href="javascript:" ms.interactiontype="11" ms.title="Less applies to">Less</a></div>
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<p>If your account has been hacked, use our sign-in helper tool below to help guide you to the right solutions.</p>
<p>The tool will ask for your email address or phone number, and either show appropriate self-help, or offer the chance to talk to an agent.</p>
<p>
<a href="https://go.microsoft.com/fwlink/?linkid=2196140" target="_blank" role="button" class="ocpExternalLink supLinkButton" data-bi-type="anchor">Start</a>
</p>
</section><div class="ocpSection">
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<div class="ocpExpandoHeadTitleContainer" role="none">Click or tap to see steps you can take</div></button></h2>
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<p>
<b class="ocpUI">Step 1: Clear your PC of viruses or malware before you change your password</b>
</p>
<p>If you have a good antivirus program installed, make sure it's up to date and then do a full scan of your system. If you don't have an antivirus app installed on your PC, Microsoft offers some solutions if you're running Windows 8.1 or Windows 10/11.</p>
<p>If you're running Windows 8.1 or Windows 10/11, you already have Windows Defender. Do the following to turn on malware protection:</p>
<ol itemscope="" itemtype="http://schema.org/ItemList" type="1">
<li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem">
<p>Select <b class="ocpUI">Start </b><b class="ocpLegacyBold"><span class="icon-fluent icon-windowslogo" aria-hidden="true"></span></b></p>
<meta itemprop="position" content="1">
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<p>On the Start screen, type <i class="ocpItalic">Windows Defender</i> in the <b class="ocpLegacyBold">Search</b> box, or select <a href="https://go.microsoft.com/fwlink/?linkid=2270120" target="_blank" class="ocpExternalLink" data-bi-type="anchor">Windows Defender</a>.</p>
<meta itemprop="position" content="2">
</li>
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<p>Follow the instructions on the screen. </p>
<meta itemprop="position" content="3">
</li>
</ol>
<div class="ocpAlert">
<p class="ocpAlertSection"><b class="ocpImportant">Important: </b>Regardless of which antivirus app you install, run a full scan on your PC <i class="ocpItalic">before</i> you change your password. You should also set up your antivirus app to automatically get updates and scan your PC on a regular basis.</p>
</div>
<p></p>
<p>
<b class="ocpUI">Step 2: Change or reset your password</b>
</p>
<p>After you run the antivirus app, sign in to your account and <a href="https://go.microsoft.com/fwlink/p/?linkid=2071806" target="_blank" class="ocpExternalLink" data-bi-type="anchor">change your password</a>. Make sure you create a <a href="/en-us/account-billing/how-to-help-keep-your-microsoft-account-safe-and-secure-628538c2-7006-33bb-5ef4-c917657362b9" class="ocpArticleLink" data-bi-type="anchor">strong password</a>.</p>
<p>If you can't sign in, <a href="https://go.microsoft.com/fwlink/p/?LinkID=238656" target="_blank" class="ocpExternalLink" data-bi-type="anchor">reset your password</a>.</p>
<p></p>
<p>
<b class="ocpUI">Step 3: Check your account settings</b>
</p>
<p>Because someone else had access to your account, we've reset some of your account settings. To check and change your account settings, go to <a href="https://go.microsoft.com/fwlink/p/?linkid=842245" target="_blank" class="ocpExternalLink" data-bi-type="anchor">connected accounts</a>, <a href="https://go.microsoft.com/fwlink/p/?linkid=842248" target="_blank" class="ocpExternalLink" data-bi-type="anchor">forwarding</a>, and <a href="https://go.microsoft.com/fwlink/p/?linkid=842251" target="_blank" class="ocpExternalLink" data-bi-type="anchor">automatic replies</a>.</p>
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<h2 id="ID0EDD" class="">Need more help</h2>
<p>
<a href="/en-us/office/remove-malware-from-your-windows-pc-360379ec-153b-4ab4-93ff-85be97789dbb" class="ocpArticleLink" data-bi-type="anchor">Learn how to remove viruses or malware from your Windows PC</a>
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<b class="ocpLegacyBold">Account</b>
</p>
<p>
<a href="https://go.microsoft.com/fwlink/?linkid=2214511" target="_blank" class="ocpExternalLink" data-bi-view="Grid 2x2" data-bi-compnm="row-1,col-1" data-bi-type="anchor">Help with the Microsoft account recovery form</a>
</p>
<p>
<a href="/en-us/account-billing/microsoft-account-security-info-verification-codes-bf2505ca-cae5-c5b4-77d1-69d3343a5452" class="ocpArticleLink" data-bi-view="Grid 2x2" data-bi-compnm="row-1,col-1" data-bi-type="anchor">Help with account sign in verification codes</a>
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<p>
<a href="/en-us/account-billing/how-to-help-keep-your-microsoft-account-safe-and-secure-628538c2-7006-33bb-5ef4-c917657362b9" class="ocpArticleLink" data-bi-view="Grid 2x2" data-bi-compnm="row-1,col-1" data-bi-type="anchor">How to keep your account safe and secure</a>
</p>
<p>
<a href="/en-us/account-billing/combining-microsoft-accounts-06b122ca-7323-48f5-8cd7-c3408bcc2123" class="ocpArticleLink" data-bi-view="Grid 2x2" data-bi-compnm="row-1,col-1" data-bi-type="anchor">Combining Microsoft accounts</a>
</p>
<p>
<a href="/en-us/account-billing/accessing-outlook-com-onedrive-and-other-microsoft-services-when-someone-has-died-ebbd2860-917e-4b39-9913-212362da6b2f" class="ocpArticleLink" data-bi-view="Grid 2x2" data-bi-compnm="row-1,col-1" data-bi-type="anchor">Accessing the account of someone who has died</a>
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<p>
<b class="ocpLegacyBold">Billing</b>
</p>
<p>
<a href="https://go.microsoft.com/fwlink/?linkid=2214328" target="_blank" class="ocpExternalLink" data-bi-view="Grid 2x2" data-bi-compnm="row-1,col-2" data-bi-type="anchor">Cancel subscription</a>
</p>
<p>
<a href="https://go.microsoft.com/fwlink/?linkid=2214329" target="_blank" class="ocpExternalLink" data-bi-view="Grid 2x2" data-bi-compnm="row-1,col-2" data-bi-type="anchor">Turn off recurring billing</a>
</p>
<p>
<a href="/en-us/account-billing/returning-items-you-bought-from-microsoft-for-exchange-or-refund-81629012-aa4f-f48b-2394-8596f415072b" class="ocpArticleLink" data-bi-view="Grid 2x2" data-bi-compnm="row-1,col-2" data-bi-type="anchor">Help with refunds</a>
</p>
<p>
<a href="/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93" class="ocpArticleLink" data-bi-view="Grid 2x2" data-bi-compnm="row-1,col-2" data-bi-type="anchor">Investigate a billing charge</a>
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<b class="ocpLegacyBold">Windows & Office</b>
</p>
<p>
<a href="/en-us/windows/finding-your-bitlocker-recovery-key-in-windows-6b71ad27-0b89-ea08-f143-056f5ab347d6" class="ocpArticleLink" data-bi-view="Grid 2x2" data-bi-compnm="row-2,col-1" data-bi-type="anchor">Help with BitLocker</a>
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<p>Finding product keys for <a href="/en-us/windows/find-your-windows-product-key-aaa2bf69-7b2b-9f13-f581-a806abf0a886" class="ocpArticleLink" data-bi-view="Grid 2x2" data-bi-compnm="row-2,col-1" data-bi-type="anchor">Windows</a> and <a href="/en-us/office/using-product-keys-with-office-12a5763a-d45c-4685-8c95-a44500213759" class="ocpArticleLink" data-bi-view="Grid 2x2" data-bi-compnm="row-2,col-1" data-bi-type="anchor">Office</a></p>
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<b class="ocpLegacyBold">Other support</b>
</p>
<p>
<a href="https://go.microsoft.com/fwlink/?linkid=2153608" target="_blank" class="ocpExternalLink" data-bi-view="Grid 2x2" data-bi-compnm="row-2,col-2" data-bi-type="anchor">Help with a work or school account password</a>
</p>
<p>
<a href="https://go.microsoft.com/fwlink/?linkid=2214417" target="_blank" class="ocpExternalLink" data-bi-view="Grid 2x2" data-bi-compnm="row-2,col-2" data-bi-type="anchor">I need to talk to a customer support agent</a>
</p>
</div>
</div>
</div>
<p></p>
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