https://www.bswhealthplan.com/SiteCollectionDocuments/Broker/Portal_FAQ.pdf
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height: calc(var(--scale-factor) * 792px);" data-main-rotation="0"><span class="markedContent"><span style="left: calc(var(--scale-factor)*407.70px); top: calc(var(--scale-factor)*66.62px); font-size: calc(var(--scale-factor)*13.98px); font-family: sans-serif; transform: scaleX(1.07445);" role="presentation" dir="ltr">Agent/Broker FAQ</span></span><span class="markedContent"><br role="presentation"><span style="left: calc(var(--scale-factor)*54.00px); top: calc(var(--scale-factor)*747.90px); font-size: calc(var(--scale-factor)*7.98px); font-family: sans-serif; transform: scaleX(1.07368);" role="presentation" dir="ltr">BSWHP_Agent_Portal_FAQ_2023</span><span style="left: calc(var(--scale-factor)*190.77px); top: calc(var(--scale-factor)*747.90px); font-size: calc(var(--scale-factor)*7.98px); font-family: sans-serif;" role="presentation" dir="ltr"> </span><span style="left: calc(var(--scale-factor)*492.60px); top: calc(var(--scale-factor)*747.90px); font-size: calc(var(--scale-factor)*7.98px); font-family: sans-serif; transform: scaleX(1.10555);" role="presentation" dir="ltr">Page</span><span style="left: calc(var(--scale-factor)*513.95px); top: calc(var(--scale-factor)*747.90px); font-size: calc(var(--scale-factor)*7.98px); font-family: sans-serif;" role="presentation" dir="ltr"> </span><span style="left: calc(var(--scale-factor)*516.00px); top: calc(var(--scale-factor)*747.90px); font-size: calc(var(--scale-factor)*7.98px); font-family: sans-serif;" role="presentation" dir="ltr">1</span><span style="left: calc(var(--scale-factor)*519.33px); top: calc(var(--scale-factor)*747.90px); font-size: calc(var(--scale-factor)*7.98px); font-family: sans-serif;" role="presentation" dir="ltr"> </span><span style="left: calc(var(--scale-factor)*521.34px); top: calc(var(--scale-factor)*747.90px); font-size: calc(var(--scale-factor)*7.98px); font-family: sans-serif; transform: scaleX(1.0979);" role="presentation" dir="ltr">of</span><span style="left: calc(var(--scale-factor)*529.78px); top: calc(var(--scale-factor)*747.90px); font-size: calc(var(--scale-factor)*7.98px); font-family: sans-serif;" role="presentation" dir="ltr"> </span><span style="left: calc(var(--scale-factor)*531.84px); top: calc(var(--scale-factor)*747.90px); font-size: calc(var(--scale-factor)*7.98px); font-family: sans-serif; transform: scaleX(0.798);" role="presentation" dir="ltr">12</span></span><span class="markedContent"></span><span class="markedContent" id="page651R_mcid0"><br role="presentation"><span style="left: calc(var(--scale-factor)*54.00px); top: calc(var(--scale-factor)*97.54px); font-size: calc(var(--scale-factor)*10.98px); font-family: sans-serif; transform: scaleX(1.03001);" role="presentation" dir="ltr">Got questions? You’ve come to the right place. Read through all our Frequently Asked</span><br role="presentation"><span style="left: calc(var(--scale-factor)*54.00px); top: calc(var(--scale-factor)*114.17px); font-size: calc(var(--scale-factor)*10.98px); font-family: sans-serif; transform: scaleX(1.0306);" role="presentation" dir="ltr">Questions or click below to go straight to the answer you need.</span></span><span class="markedContent" id="page651R_mcid1"><br role="presentation"><span style="left: calc(var(--scale-factor)*54.00px); top: calc(var(--scale-factor)*136.78px); font-size: calc(var(--scale-factor)*10.98px); font-family: sans-serif; transform: scaleX(1.02353);" role="presentation" dir="ltr">Onboarding (New Agents)</span></span><span class="markedContent" id="page651R_mcid4"><br role="presentation"><span style="left: calc(var(--scale-factor)*72.00px); top: calc(var(--scale-factor)*153.06px); font-size: calc(var(--scale-factor)*10.02px); font-family: sans-serif; transform: scaleX(0.651248);" role="presentation" dir="ltr">1.</span><span style="left: calc(var(--scale-factor)*78.23px); top: calc(var(--scale-factor)*153.06px); font-size: calc(var(--scale-factor)*10.02px); font-family: sans-serif;" role="presentation" dir="ltr"> </span><span style="left: calc(var(--scale-factor)*90.01px); top: calc(var(--scale-factor)*153.06px); font-size: calc(var(--scale-factor)*10.02px); font-family: sans-serif; transform: scaleX(1.02054);" role="presentation" dir="ltr">How do I get appointed as an agent with BSWHP?</span></span><span class="markedContent" id="page651R_mcid8"><br role="presentation"><span style="left: calc(var(--scale-factor)*72.00px); top: calc(var(--scale-factor)*174.18px); font-size: calc(var(--scale-factor)*10.02px); font-family: sans-serif; transform: scaleX(0.86484);" role="presentation" dir="ltr">2.</span><span style="left: calc(var(--scale-factor)*80.28px); top: calc(var(--scale-factor)*174.18px); font-size: calc(var(--scale-factor)*10.02px); font-family: sans-serif;" role="presentation" dir="ltr"> </span><span style="left: calc(var(--scale-factor)*90.00px); top: calc(var(--scale-factor)*174.18px); font-size: calc(var(--scale-factor)*10.02px); font-family: sans-serif; transform: scaleX(1.03227);" role="presentation" dir="ltr">How long is the onboarding process for new agents?</span></span><span class="markedContent" id="page651R_mcid12"><br role="presentation"><span style="left: calc(var(--scale-factor)*72.00px); top: calc(var(--scale-factor)*195.30px); font-size: calc(var(--scale-factor)*10.02px); font-family: sans-serif; transform: scaleX(0.852276);" role="presentation" dir="ltr">3.</span><span style="left: calc(var(--scale-factor)*80.16px); top: calc(var(--scale-factor)*195.30px); font-size: calc(var(--scale-factor)*10.02px); font-family: sans-serif;" role="presentation" dir="ltr"> </span><span style="left: calc(var(--scale-factor)*90.00px); top: calc(var(--scale-factor)*195.30px); font-size: calc(var(--scale-factor)*10.02px); font-family: sans-serif; transform: scaleX(1.02395);" role="presentation" dir="ltr">How do I onboard additional or downline agents under my agency?</span></span><span class="markedContent" id="page651R_mcid16"><br role="presentation"><span style="left: calc(var(--scale-factor)*71.99px); top: calc(var(--scale-factor)*216.42px); font-size: calc(var(--scale-factor)*10.02px); font-family: sans-serif; transform: scaleX(0.871122);" role="presentation" dir="ltr">4.</span><span style="left: calc(var(--scale-factor)*80.33px); top: calc(var(--scale-factor)*216.42px); font-size: calc(var(--scale-factor)*10.02px); font-family: sans-serif;" role="presentation" dir="ltr"> </span><span style="left: calc(var(--scale-factor)*89.99px); top: calc(var(--scale-factor)*216.42px); font-size: calc(var(--scale-factor)*10.02px); font-family: sans-serif; transform: scaleX(1.01256);" role="presentation" dir="ltr">Do I need to be certified to sell Baylor Scott & White Health Plan products?</span></span><span class="markedContent" id="page651R_mcid20"><br role="presentation"><span style="left: calc(var(--scale-factor)*71.98px); top: calc(var(--scale-factor)*237.61px); font-size: calc(var(--scale-factor)*10.02px); font-family: sans-serif; transform: scaleX(0.86484);" role="presentation" dir="ltr">5.</span><span style="left: calc(var(--scale-factor)*80.26px); top: calc(var(--scale-factor)*237.61px); font-size: calc(var(--scale-factor)*10.02px); font-family: sans-serif;" role="presentation" dir="ltr"> </span><span style="left: calc(var(--scale-factor)*89.98px); top: calc(var(--scale-factor)*237.61px); font-size: calc(var(--scale-factor)*10.02px); font-family: sans-serif; transform: scaleX(1.02833);" role="presentation" dir="ltr">Is there a blackout period for agent onboarding?</span></span><span class="markedContent" id="page651R_mcid24"><br role="presentation"><span style="left: calc(var(--scale-factor)*71.97px); top: calc(var(--scale-factor)*258.73px); font-size: calc(var(--scale-factor)*10.02px); font-family: sans-serif; transform: scaleX(0.921379);" role="presentation" dir="ltr">6.</span><span style="left: calc(var(--scale-factor)*80.79px); top: calc(var(--scale-factor)*258.73px); font-size: calc(var(--scale-factor)*10.02px); font-family: sans-serif;" role="presentation" dir="ltr"> </span><span style="left: calc(var(--scale-factor)*89.97px); top: calc(var(--scale-factor)*258.73px); font-size: calc(var(--scale-factor)*10.02px); font-family: sans-serif; transform: scaleX(1.02665);" role="presentation" dir="ltr">Do I have to be contracted under an FMO? Can I be contracted directly?</span></span><span class="markedContent" id="page651R_mcid28"><br role="presentation"><span style="left: calc(var(--scale-factor)*71.97px); top: calc(var(--scale-factor)*279.85px); font-size: calc(var(--scale-factor)*10.02px); font-family: sans-serif; transform: scaleX(0.845994);" role="presentation" dir="ltr">7.</span><span style="left: calc(var(--scale-factor)*80.07px); top: calc(var(--scale-factor)*279.85px); font-size: calc(var(--scale-factor)*10.02px); font-family: sans-serif;" role="presentation" dir="ltr"> </span><span style="left: calc(var(--scale-factor)*89.97px); top: calc(var(--scale-factor)*279.85px); font-size: calc(var(--scale-factor)*10.02px); font-family: sans-serif; transform: scaleX(1.01695);" role="presentation" dir="ltr">I have an LOA agreement with my agency; is that also applied to my BSWHP contract?</span></span><span class="markedContent" id="page651R_mcid31"><br role="presentation"><span style="left: calc(var(--scale-factor)*56.58px); top: calc(var(--scale-factor)*316.42px); font-size: calc(var(--scale-factor)*10.98px); font-family: sans-serif; transform: scaleX(1.03308);" role="presentation" dir="ltr">Onboarding (Troubleshooting)</span></span><span class="markedContent" id="page651R_mcid34"><br role="presentation"><span style="left: calc(var(--scale-factor)*72.00px); top: calc(var(--scale-factor)*332.70px); font-size: calc(var(--scale-factor)*10.02px); font-family: sans-serif; transform: scaleX(0.651248);" role="presentation" dir="ltr">1.</span><span style="left: calc(var(--scale-factor)*78.23px); top: calc(var(--scale-factor)*332.70px); font-size: calc(var(--scale-factor)*10.02px); font-family: sans-serif;" role="presentation" dir="ltr"> </span><span style="left: calc(var(--scale-factor)*90.01px); top: calc(var(--scale-factor)*332.70px); font-size: calc(var(--scale-factor)*10.02px); font-family: sans-serif; transform: scaleX(1.01634);" role="presentation" dir="ltr">I created a case, but don’t see where to log in to complete the application.</span></span><span class="markedContent" id="page651R_mcid38"><br role="presentation"><span style="left: calc(var(--scale-factor)*72.01px); top: calc(var(--scale-factor)*353.82px); font-size: calc(var(--scale-factor)*10.02px); font-family: sans-serif; transform: scaleX(0.86484);" role="presentation" dir="ltr">2.</span><span style="left: calc(var(--scale-factor)*80.29px); top: calc(var(--scale-factor)*353.82px); font-size: calc(var(--scale-factor)*10.02px); font-family: sans-serif;" role="presentation" dir="ltr"> </span><span style="left: calc(var(--scale-factor)*90.01px); top: calc(var(--scale-factor)*353.82px); font-size: calc(var(--scale-factor)*10.02px); font-family: sans-serif; transform: scaleX(1.01308);" role="presentation" dir="ltr">I get an error message “PO BOX is not acceptable” but I entered a valid address.</span></span><span class="markedContent" id="page651R_mcid42"><br role="presentation"><span style="left: calc(var(--scale-factor)*72.00px); top: calc(var(--scale-factor)*374.94px); font-size: calc(var(--scale-factor)*10.02px); font-family: sans-serif; transform: scaleX(0.852276);" role="presentation" dir="ltr">3.</span><span style="left: calc(var(--scale-factor)*80.16px); top: calc(var(--scale-factor)*374.94px); font-size: calc(var(--scale-factor)*10.02px); font-family: sans-serif;" role="presentation" dir="ltr"> </span><span style="left: calc(var(--scale-factor)*90.00px); top: calc(var(--scale-factor)*374.94px); font-size: calc(var(--scale-factor)*10.02px); font-family: sans-serif; transform: scaleX(1.02385);" role="presentation" dir="ltr">I’m not able to move past “Acknowledgement” when filling out the onboarding</span><br role="presentation"><span style="left: calc(var(--scale-factor)*90.00px); top: calc(var(--scale-factor)*390.06px); font-size: calc(var(--scale-factor)*10.02px); font-family: sans-serif; transform: scaleX(1.00826);" role="presentation" dir="ltr">application.</span></span><span class="markedContent" id="page651R_mcid46"><br role="presentation"><span style="left: calc(var(--scale-factor)*71.99px); top: calc(var(--scale-factor)*413.16px); font-size: calc(var(--scale-factor)*10.02px); font-family: sans-serif; transform: scaleX(0.871122);" role="presentation" dir="ltr">4.</span><span style="left: calc(var(--scale-factor)*80.33px); top: calc(var(--scale-factor)*413.16px); font-size: calc(var(--scale-factor)*10.02px); font-family: sans-serif;" role="presentation" dir="ltr"> </span><span style="left: calc(var(--scale-factor)*89.99px); top: calc(var(--scale-factor)*413.16px); font-size: calc(var(--scale-factor)*10.02px); font-family: sans-serif; transform: scaleX(1.00555);" role="presentation" dir="ltr">I’m not able to move past “Training Certifications”.</span></span><span class="markedContent" id="page651R_mcid50"><br role="presentation"><span style="left: calc(var(--scale-factor)*71.98px); top: calc(var(--scale-factor)*436.31px); font-size: calc(var(--scale-factor)*10.02px); font-family: sans-serif; transform: scaleX(0.86484);" role="presentation" dir="ltr">5.</span><span style="left: calc(var(--scale-factor)*80.26px); top: calc(var(--scale-factor)*436.31px); font-size: calc(var(--scale-factor)*10.02px); font-family: sans-serif;" role="presentation" dir="ltr"> </span><span style="left: calc(var(--scale-factor)*89.98px); top: calc(var(--scale-factor)*436.31px); font-size: calc(var(--scale-factor)*10.02px); font-family: sans-serif; transform: scaleX(0.997403);" role="presentation" dir="ltr">I’m not able to move past “Review and Edit”.</span></span><span class="markedContent" id="page651R_mcid54"><br role="presentation"><span style="left: calc(var(--scale-factor)*71.98px); top: calc(var(--scale-factor)*459.41px); font-size: calc(var(--scale-factor)*10.02px); font-family: sans-serif; transform: scaleX(0.921379);" role="presentation" dir="ltr">6.</span><span style="left: calc(var(--scale-factor)*80.80px); top: calc(var(--scale-factor)*459.41px); font-size: calc(var(--scale-factor)*10.02px); font-family: sans-serif;" role="presentation" dir="ltr"> </span><span style="left: calc(var(--scale-factor)*89.98px); top: calc(var(--scale-factor)*459.41px); font-size: calc(var(--scale-factor)*10.02px); font-family: sans-serif; transform: scaleX(1.01757);" role="presentation" dir="ltr">I am receiving an error message.</span></span><span class="markedContent" id="page651R_mcid57"><br role="presentation"><span style="left: calc(var(--scale-factor)*54.00px); top: calc(var(--scale-factor)*496.00px); font-size: calc(var(--scale-factor)*10.98px); font-family: sans-serif; transform: scaleX(1.01982);" role="presentation" dir="ltr">Compensation</span></span><span class="markedContent" id="page651R_mcid60"><br role="presentation"><span style="left: calc(var(--scale-factor)*72.00px); top: calc(var(--scale-factor)*512.28px); font-size: calc(var(--scale-factor)*10.02px); font-family: sans-serif; transform: scaleX(0.651248);" role="presentation" dir="ltr">1.</span><span style="left: calc(var(--scale-factor)*78.23px); top: calc(var(--scale-factor)*512.28px); font-size: calc(var(--scale-factor)*10.02px); font-family: sans-serif;" role="presentation" dir="ltr"> </span><span style="left: calc(var(--scale-factor)*90.01px); top: calc(var(--scale-factor)*512.28px); font-size: calc(var(--scale-factor)*10.02px); font-family: sans-serif; transform: scaleX(1.01941);" role="presentation" dir="ltr">What are the commission and bonuses available to me? When are they paid?</span></span><span class="markedContent" id="page651R_mcid64"><br role="presentation"><span style="left: calc(var(--scale-factor)*72.01px); top: calc(var(--scale-factor)*533.46px); font-size: calc(var(--scale-factor)*10.02px); font-family: sans-serif; transform: scaleX(0.86484);" role="presentation" dir="ltr">2.</span><span style="left: calc(var(--scale-factor)*80.29px); top: calc(var(--scale-factor)*533.46px); font-size: calc(var(--scale-factor)*10.02px); font-family: sans-serif;" role="presentation" dir="ltr"> </span><span style="left: calc(var(--scale-factor)*90.01px); top: calc(var(--scale-factor)*533.46px); font-size: calc(var(--scale-factor)*10.02px); font-family: sans-serif; transform: scaleX(1.0338);" role="presentation" dir="ltr">How can I access my commission statements?</span></span><span class="markedContent" id="page651R_mcid68"><br role="presentation"><span style="left: calc(var(--scale-factor)*72.01px); top: calc(var(--scale-factor)*554.58px); font-size: calc(var(--scale-factor)*10.02px); font-family: sans-serif; transform: scaleX(0.852276);" role="presentation" dir="ltr">3.</span><span style="left: calc(var(--scale-factor)*80.17px); top: calc(var(--scale-factor)*554.58px); font-size: calc(var(--scale-factor)*10.02px); font-family: sans-serif;" role="presentation" dir="ltr"> </span><span style="left: calc(var(--scale-factor)*90.01px); top: calc(var(--scale-factor)*554.58px); font-size: calc(var(--scale-factor)*10.02px); font-family: sans-serif; transform: scaleX(1.03573);" role="presentation" dir="ltr">When can I expect to receive my commission?</span></span><span class="markedContent" id="page651R_mcid72"><br role="presentation"><span style="left: calc(var(--scale-factor)*72.01px); top: calc(var(--scale-factor)*575.70px); font-size: calc(var(--scale-factor)*10.02px); font-family: sans-serif; transform: scaleX(0.871122);" role="presentation" dir="ltr">4.</span><span style="left: calc(var(--scale-factor)*80.35px); top: calc(var(--scale-factor)*575.70px); font-size: calc(var(--scale-factor)*10.02px); font-family: sans-serif;" role="presentation" dir="ltr"> </span><span style="left: calc(var(--scale-factor)*90.01px); top: calc(var(--scale-factor)*575.70px); font-size: calc(var(--scale-factor)*10.02px); font-family: sans-serif; transform: scaleX(1.01757);" role="presentation" dir="ltr">I have agents under my agency; how can I see their production?</span></span><span class="markedContent" id="page651R_mcid76"><br role="presentation"><span style="left: calc(var(--scale-factor)*72.00px); top: calc(var(--scale-factor)*596.83px); font-size: calc(var(--scale-factor)*10.02px); font-family: sans-serif; transform: scaleX(0.86484);" role="presentation" dir="ltr">5.</span><span style="left: calc(var(--scale-factor)*80.28px); top: calc(var(--scale-factor)*596.83px); font-size: calc(var(--scale-factor)*10.02px); font-family: sans-serif;" role="presentation" dir="ltr"> </span><span style="left: calc(var(--scale-factor)*90.00px); top: calc(var(--scale-factor)*596.83px); font-size: calc(var(--scale-factor)*10.02px); font-family: sans-serif; transform: scaleX(1.02195);" role="presentation" dir="ltr">How can I locate my book of business?</span></span><span class="markedContent" id="page651R_mcid80"><br role="presentation"><span style="left: calc(var(--scale-factor)*71.99px); top: calc(var(--scale-factor)*617.95px); font-size: calc(var(--scale-factor)*10.02px); font-family: sans-serif; transform: scaleX(0.921379);" role="presentation" dir="ltr">6.</span><span style="left: calc(var(--scale-factor)*80.81px); top: calc(var(--scale-factor)*617.95px); font-size: calc(var(--scale-factor)*10.02px); font-family: sans-serif;" role="presentation" dir="ltr"> </span><span style="left: calc(var(--scale-factor)*89.99px); top: calc(var(--scale-factor)*617.95px); font-size: calc(var(--scale-factor)*10.02px); font-family: sans-serif; transform: scaleX(1.01664);" role="presentation" dir="ltr">Missing commissions.</span></span><span class="markedContent" id="page651R_mcid84"><br role="presentation"><span style="left: calc(var(--scale-factor)*71.99px); top: calc(var(--scale-factor)*639.07px); font-size: calc(var(--scale-factor)*10.02px); font-family: sans-serif; transform: scaleX(0.845994);" role="presentation" dir="ltr">7.</span><span style="left: calc(var(--scale-factor)*80.09px); top: calc(var(--scale-factor)*639.07px); font-size: calc(var(--scale-factor)*10.02px); font-family: sans-serif;" role="presentation" dir="ltr"> </span><span style="left: calc(var(--scale-factor)*89.99px); top: calc(var(--scale-factor)*639.07px); font-size: calc(var(--scale-factor)*10.02px); font-family: sans-serif; transform: scaleX(0.984436);" role="presentation" dir="ltr">I have a question about my 1099.</span></span><span class="markedContent" id="page651R_mcid87"><br role="presentation"><span style="left: calc(var(--scale-factor)*54.00px); top: calc(var(--scale-factor)*675.64px); font-size: calc(var(--scale-factor)*10.98px); font-family: sans-serif; transform: scaleX(1.00537);" role="presentation" dir="ltr">Updating Agent Information</span></span><span class="markedContent" id="page651R_mcid90"><br role="presentation"><span style="left: calc(var(--scale-factor)*72.00px); top: calc(var(--scale-factor)*691.92px); font-size: calc(var(--scale-factor)*10.02px); font-family: sans-serif; transform: scaleX(0.651248);" role="presentation" dir="ltr">1.</span><span style="left: calc(var(--scale-factor)*78.23px); top: calc(var(--scale-factor)*691.92px); font-size: calc(var(--scale-factor)*10.02px); font-family: sans-serif;" role="presentation" dir="ltr"> </span><span style="left: calc(var(--scale-factor)*90.01px); top: calc(var(--scale-factor)*691.92px); font-size: calc(var(--scale-factor)*10.02px); font-family: sans-serif; transform: scaleX(1.02847);" role="presentation" dir="ltr">How can I update my banking information / address / name?</span></span><span class="markedContent" id="page651R_mcid94"><br role="presentation"><span style="left: calc(var(--scale-factor)*72.01px); top: calc(var(--scale-factor)*713.04px); font-size: calc(var(--scale-factor)*10.02px); font-family: sans-serif; transform: scaleX(0.86484);" role="presentation" dir="ltr">2.</span><span style="left: calc(var(--scale-factor)*80.29px); top: calc(var(--scale-factor)*713.04px); font-size: calc(var(--scale-factor)*10.02px); font-family: sans-serif;" role="presentation" dir="ltr"> </span><span style="left: calc(var(--scale-factor)*90.01px); top: calc(var(--scale-factor)*713.04px); font-size: calc(var(--scale-factor)*10.02px); font-family: sans-serif; transform: scaleX(1.03088);" role="presentation" dir="ltr">How do I change my FMO?</span></span><span class="markedContent" id="page651R_mcid97"><br role="presentation"><span style="left: calc(var(--scale-factor)*433.32px); top: calc(var(--scale-factor)*727.92px); font-size: calc(var(--scale-factor)*9.00px); font-family: sans-serif; transform: scaleX(1.05287);" role="presentation" dir="ltr">(Continued next page)</span></span><div class="endOfContent"></div></div><div class="annotationLayer" hidden=""></div><div class="annotationEditorLayer" tabindex="0" style="pointer-events: none; width: calc(var(--scale-factor) * 612px); height: calc(var(--scale-factor) * 792px);" data-main-rotation="0" hidden=""></div></div><div class="page" data-page-number="2" role="region" style="width: calc(var(--scale-factor) * 612px); height: calc(var(--scale-factor) * 792px);" aria-label="Page 2" data-loaded="true"><div class="canvasWrapper"><canvas role="presentation" style="width: 1020px; height: 1320px;" width="1020" height="1320"><span class="structTree"><span><span role="group"><span aria-owns="page1R_mcid0" lang="EN-US"></span><span role="list"><span role="listitem"><span aria-owns="page1R_mcid3" lang="EN-US"></span></span><span role="listitem"><span aria-owns="page1R_mcid7" lang="EN-US"></span></span><span role="listitem"><span aria-owns="page1R_mcid11" lang="EN-US"></span></span><span role="listitem"><span aria-owns="page1R_mcid15" lang="EN-US"></span></span><span role="listitem"><span aria-owns="page1R_mcid19" lang="EN-US"></span></span><span role="listitem"><span aria-owns="page1R_mcid23" lang="EN-US"></span></span></span><span aria-owns="page1R_mcid26" lang="EN-US"></span><span aria-owns="page1R_mcid27" lang="EN-US"></span><span role="list"><span role="listitem"><span aria-owns="page1R_mcid30" lang="EN-US"></span></span><span role="listitem"><span aria-owns="page1R_mcid34" lang="EN-US"></span></span><span role="listitem"><span aria-owns="page1R_mcid38" lang="EN-US"></span></span></span><span aria-owns="page1R_mcid41" lang="EN-US"></span></span></span></span></canvas></div><div class="textLayer" style="width: calc(var(--scale-factor) * 612px); height: calc(var(--scale-factor) * 792px);" data-main-rotation="0"><span class="markedContent"><span style="left: calc(var(--scale-factor)*407.70px); top: calc(var(--scale-factor)*66.62px); font-size: calc(var(--scale-factor)*13.98px); font-family: sans-serif; transform: scaleX(1.07445);" role="presentation" dir="ltr">Agent/Broker FAQ</span></span><span class="markedContent"><br role="presentation"><span style="left: calc(var(--scale-factor)*54.00px); top: calc(var(--scale-factor)*747.90px); font-size: calc(var(--scale-factor)*7.98px); font-family: sans-serif; transform: scaleX(1.07368);" role="presentation" dir="ltr">BSWHP_Agent_Portal_FAQ_2023</span><span style="left: calc(var(--scale-factor)*190.77px); top: calc(var(--scale-factor)*747.90px); font-size: calc(var(--scale-factor)*7.98px); font-family: sans-serif;" role="presentation" dir="ltr"> </span><span style="left: calc(var(--scale-factor)*491.22px); top: calc(var(--scale-factor)*747.90px); font-size: calc(var(--scale-factor)*7.98px); font-family: sans-serif; transform: scaleX(1.10555);" role="presentation" dir="ltr">Page</span><span style="left: calc(var(--scale-factor)*512.57px); top: calc(var(--scale-factor)*747.90px); font-size: calc(var(--scale-factor)*7.98px); font-family: sans-serif;" role="presentation" dir="ltr"> </span><span style="left: calc(var(--scale-factor)*514.62px); top: calc(var(--scale-factor)*747.90px); font-size: calc(var(--scale-factor)*7.98px); font-family: sans-serif;" role="presentation" dir="ltr">2</span><span style="left: calc(var(--scale-factor)*519.37px); top: calc(var(--scale-factor)*747.90px); font-size: calc(var(--scale-factor)*7.98px); font-family: sans-serif;" role="presentation" dir="ltr"> </span><span style="left: calc(var(--scale-factor)*521.40px); top: calc(var(--scale-factor)*747.90px); font-size: calc(var(--scale-factor)*7.98px); font-family: sans-serif; transform: scaleX(1.0979);" role="presentation" dir="ltr">of</span><span style="left: calc(var(--scale-factor)*529.84px); top: calc(var(--scale-factor)*747.90px); font-size: calc(var(--scale-factor)*7.98px); font-family: sans-serif;" role="presentation" dir="ltr"> </span><span style="left: calc(var(--scale-factor)*531.83px); top: calc(var(--scale-factor)*747.90px); font-size: calc(var(--scale-factor)*7.98px); font-family: sans-serif; transform: scaleX(0.798);" role="presentation" dir="ltr">12</span></span><span class="markedContent"></span><span class="markedContent" id="page1R_mcid0"><br role="presentation"><span style="left: calc(var(--scale-factor)*54.00px); top: calc(var(--scale-factor)*97.54px); font-size: calc(var(--scale-factor)*10.98px); font-family: sans-serif; transform: scaleX(1.01597);" role="presentation" dir="ltr">Medicare & Marketplace</span></span><span class="markedContent" id="page1R_mcid3"><br role="presentation"><span style="left: calc(var(--scale-factor)*72.00px); top: calc(var(--scale-factor)*113.82px); font-size: calc(var(--scale-factor)*10.02px); font-family: sans-serif; transform: scaleX(0.651248);" role="presentation" dir="ltr">1.</span><span style="left: calc(var(--scale-factor)*78.23px); top: calc(var(--scale-factor)*113.82px); font-size: calc(var(--scale-factor)*10.02px); font-family: sans-serif;" role="presentation" dir="ltr"> </span><span style="left: calc(var(--scale-factor)*90.01px); top: calc(var(--scale-factor)*113.82px); font-size: calc(var(--scale-factor)*10.02px); font-family: sans-serif; transform: scaleX(1.02232);" role="presentation" dir="ltr">Where can I find information about your Service Areas?</span></span><span class="markedContent" id="page1R_mcid7"><br role="presentation"><span style="left: calc(var(--scale-factor)*72.01px); top: calc(var(--scale-factor)*134.94px); font-size: calc(var(--scale-factor)*10.02px); font-family: sans-serif; transform: scaleX(0.86484);" role="presentation" dir="ltr">2.</span><span style="left: calc(var(--scale-factor)*80.29px); top: calc(var(--scale-factor)*134.94px); font-size: calc(var(--scale-factor)*10.02px); font-family: sans-serif;" role="presentation" dir="ltr"> </span><span style="left: calc(var(--scale-factor)*90.01px); top: calc(var(--scale-factor)*134.94px); font-size: calc(var(--scale-factor)*10.02px); font-family: sans-serif; transform: scaleX(1.03123);" role="presentation" dir="ltr">How do I quote Marketplace?</span></span><span class="markedContent" id="page1R_mcid11"><br role="presentation"><span style="left: calc(var(--scale-factor)*72.01px); top: calc(var(--scale-factor)*158.04px); font-size: calc(var(--scale-factor)*10.02px); font-family: sans-serif; transform: scaleX(0.852276);" role="presentation" dir="ltr">3.</span><span style="left: calc(var(--scale-factor)*80.17px); top: calc(var(--scale-factor)*158.04px); font-size: calc(var(--scale-factor)*10.02px); font-family: sans-serif;" role="presentation" dir="ltr"> </span><span style="left: calc(var(--scale-factor)*90.01px); top: calc(var(--scale-factor)*158.04px); font-size: calc(var(--scale-factor)*10.02px); font-family: sans-serif; transform: scaleX(1.02259);" role="presentation" dir="ltr">I do not see my Marketplace clients in Softheon. Where are my marketplace</span><br role="presentation"><span style="left: calc(var(--scale-factor)*90.01px); top: calc(var(--scale-factor)*173.16px); font-size: calc(var(--scale-factor)*10.02px); font-family: sans-serif; transform: scaleX(1.07257);" role="presentation" dir="ltr">members/clients?</span></span><span class="markedContent" id="page1R_mcid15"><br role="presentation"><span style="left: calc(var(--scale-factor)*72.00px); top: calc(var(--scale-factor)*194.28px); font-size: calc(var(--scale-factor)*10.02px); font-family: sans-serif; transform: scaleX(0.871122);" role="presentation" dir="ltr">4.</span><span style="left: calc(var(--scale-factor)*80.34px); top: calc(var(--scale-factor)*194.28px); font-size: calc(var(--scale-factor)*10.02px); font-family: sans-serif;" role="presentation" dir="ltr"> </span><span style="left: calc(var(--scale-factor)*90.00px); top: calc(var(--scale-factor)*194.28px); font-size: calc(var(--scale-factor)*10.02px); font-family: sans-serif; transform: scaleX(1.01725);" role="presentation" dir="ltr">Where can I enroll a client into a SeniorCare Advantage or Covenant Health Advantage.</span><br role="presentation"><span style="left: calc(var(--scale-factor)*90.00px); top: calc(var(--scale-factor)*209.40px); font-size: calc(var(--scale-factor)*10.02px); font-family: sans-serif; transform: scaleX(1.02457);" role="presentation" dir="ltr">plan?</span></span><span class="markedContent" id="page1R_mcid19"><br role="presentation"><span style="left: calc(var(--scale-factor)*71.99px); top: calc(var(--scale-factor)*232.55px); font-size: calc(var(--scale-factor)*10.02px); font-family: sans-serif; transform: scaleX(0.86484);" role="presentation" dir="ltr">5.</span><span style="left: calc(var(--scale-factor)*80.27px); top: calc(var(--scale-factor)*232.55px); font-size: calc(var(--scale-factor)*10.02px); font-family: sans-serif;" role="presentation" dir="ltr"> </span><span style="left: calc(var(--scale-factor)*89.99px); top: calc(var(--scale-factor)*232.55px); font-size: calc(var(--scale-factor)*10.02px); font-family: sans-serif; transform: scaleX(1.02239);" role="presentation" dir="ltr">How can I help my new Medicare or Marketplace member set up auto draft for their</span><br role="presentation"><span style="left: calc(var(--scale-factor)*89.99px); top: calc(var(--scale-factor)*247.68px); font-size: calc(var(--scale-factor)*10.02px); font-family: sans-serif; transform: scaleX(1.06323);" role="presentation" dir="ltr">premium?</span></span><span class="markedContent" id="page1R_mcid23"><br role="presentation"><span style="left: calc(var(--scale-factor)*71.98px); top: calc(var(--scale-factor)*270.77px); font-size: calc(var(--scale-factor)*10.02px); font-family: sans-serif; transform: scaleX(0.921379);" role="presentation" dir="ltr">6.</span><span style="left: calc(var(--scale-factor)*80.80px); top: calc(var(--scale-factor)*270.77px); font-size: calc(var(--scale-factor)*10.02px); font-family: sans-serif;" role="presentation" dir="ltr"> </span><span style="left: calc(var(--scale-factor)*89.98px); top: calc(var(--scale-factor)*270.77px); font-size: calc(var(--scale-factor)*10.02px); font-family: sans-serif; transform: scaleX(1.01528);" role="presentation" dir="ltr">How can I assist my Medicare and Marketplace clients with changes to their policy?</span></span><span class="markedContent" id="page1R_mcid26"></span><span class="markedContent" id="page1R_mcid27"><br role="presentation"><span style="left: calc(var(--scale-factor)*54.00px); top: calc(var(--scale-factor)*317.38px); font-size: calc(var(--scale-factor)*10.98px); font-family: sans-serif; transform: scaleX(1.01823);" role="presentation" dir="ltr">General</span></span><span class="markedContent" id="page1R_mcid30"><br role="presentation"><span style="left: calc(var(--scale-factor)*72.00px); top: calc(var(--scale-factor)*333.66px); font-size: calc(var(--scale-factor)*10.02px); font-family: sans-serif; transform: scaleX(0.651248);" role="presentation" dir="ltr">1.</span><span style="left: calc(var(--scale-factor)*78.23px); top: calc(var(--scale-factor)*333.66px); font-size: calc(var(--scale-factor)*10.02px); font-family: sans-serif;" role="presentation" dir="ltr"> </span><span style="left: calc(var(--scale-factor)*90.00px); top: calc(var(--scale-factor)*333.66px); font-size: calc(var(--scale-factor)*10.02px); font-family: sans-serif; transform: scaleX(1.0273);" role="presentation" dir="ltr">When can I expect an ID Card? Where/how can I get a temp ID card for my</span><br role="presentation"><span style="left: calc(var(--scale-factor)*90.00px); top: calc(var(--scale-factor)*348.78px); font-size: calc(var(--scale-factor)*10.02px); font-family: sans-serif; transform: scaleX(1.08085);" role="presentation" dir="ltr">member/client?</span></span><span class="markedContent" id="page1R_mcid34"><br role="presentation"><span style="left: calc(var(--scale-factor)*72.01px); top: calc(var(--scale-factor)*371.94px); font-size: calc(var(--scale-factor)*10.02px); font-family: sans-serif; transform: scaleX(0.86484);" role="presentation" dir="ltr">2.</span><span style="left: calc(var(--scale-factor)*80.28px); top: calc(var(--scale-factor)*371.94px); font-size: calc(var(--scale-factor)*10.02px); font-family: sans-serif;" role="presentation" dir="ltr"> </span><span style="left: calc(var(--scale-factor)*90.00px); top: calc(var(--scale-factor)*371.94px); font-size: calc(var(--scale-factor)*10.02px); font-family: sans-serif; transform: scaleX(1.0136);" role="presentation" dir="ltr">How do I look up a provider?</span></span><span class="markedContent" id="page1R_mcid38"><br role="presentation"><span style="left: calc(var(--scale-factor)*72.01px); top: calc(var(--scale-factor)*393.06px); font-size: calc(var(--scale-factor)*10.02px); font-family: sans-serif; transform: scaleX(0.852276);" role="presentation" dir="ltr">3.</span><span style="left: calc(var(--scale-factor)*80.16px); top: calc(var(--scale-factor)*393.06px); font-size: calc(var(--scale-factor)*10.02px); font-family: sans-serif;" role="presentation" dir="ltr"> </span><span style="left: calc(var(--scale-factor)*92.52px); top: calc(var(--scale-factor)*393.06px); font-size: calc(var(--scale-factor)*10.02px); font-family: sans-serif; transform: scaleX(1.03454);" role="presentation" dir="ltr">How do I escalate a Customer Service issue (commercial groups)?</span></span><span class="markedContent" id="page1R_mcid41"></span><div class="endOfContent"></div></div><div class="annotationLayer" hidden=""></div><div class="annotationEditorLayer" tabindex="0" style="pointer-events: none; width: calc(var(--scale-factor) * 612px); height: calc(var(--scale-factor) * 792px);" data-main-rotation="0" hidden=""></div></div><div class="page" data-page-number="3" role="region" style="width: calc(var(--scale-factor) * 612px); height: calc(var(--scale-factor) * 792px);" aria-label="Page 3"></div><div class="page" data-page-number="4" role="region" style="width: calc(var(--scale-factor) * 612px); height: calc(var(--scale-factor) * 792px);" aria-label="Page 4"></div><div class="page" data-page-number="5" role="region" style="width: calc(var(--scale-factor) * 612px); height: calc(var(--scale-factor) * 792px);" aria-label="Page 5"></div><div class="page" data-page-number="6" role="region" style="width: calc(var(--scale-factor) * 612px); height: calc(var(--scale-factor) * 792px);" aria-label="Page 6"></div><div class="page" data-page-number="7" role="region" style="width: calc(var(--scale-factor) * 612px); height: calc(var(--scale-factor) * 792px);" aria-label="Page 7"></div><div class="page" data-page-number="8" role="region" style="width: calc(var(--scale-factor) * 612px); height: calc(var(--scale-factor) * 792px);" aria-label="Page 8"></div><div class="page" data-page-number="9" role="region" style="width: calc(var(--scale-factor) * 612px); height: calc(var(--scale-factor) * 792px);" aria-label="Page 9"></div><div class="page" data-page-number="10" role="region" style="width: calc(var(--scale-factor) * 612px); height: calc(var(--scale-factor) * 792px);" aria-label="Page 10"></div><div class="page" data-page-number="11" role="region" style="width: calc(var(--scale-factor) * 612px); height: calc(var(--scale-factor) * 792px);" aria-label="Page 11"></div><div class="page" data-page-number="12" role="region" style="width: calc(var(--scale-factor) * 612px); height: calc(var(--scale-factor) * 792px);" aria-label="Page 12"></div></div>
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<div class="row">
<span id="linearizedLabel" data-l10n-id="document_properties_linearized">Fast Web View:</span>
<p id="linearizedField" aria-labelledby="linearizedLabel">-</p>
</div>
<div class="buttonRow">
<button id="documentPropertiesClose" class="dialogButton"><span data-l10n-id="document_properties_close">Close</span></button>
</div>
</dialog>
</div> <!-- dialogContainer -->
</div> <!-- outerContainer -->
<div id="printContainer"></div>
</body></html>
