Phishcheck 2.0 beta - Details - https://t.infomail.microsoft.com/r/?id=h60ede698,5d842cce,5d842cd4&e=b2NpZD1jbW1hbmlleDN4Mg&s=rpETro8v9J30x9L7XPZoaYMxFjVOvc5j6Wm9psXdfAo

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IP Address:	20.97.219.252
ASN #:	AS Unknown
Location:	Unknown, Unknown, Unknown
URL Reputation:	Unknown This URL is not identified as malicious in the SafeBrowsing Database. Unknown This URL is not identified as malicious in the PhishTank Database. Unknown PhishCheck thinks this URL is likely not a phish. Unknown OpenPhish: URL not in feed.
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Other submissions on microsoft.com:

https://security.microsoft.com/mtp-investigation/urn:UrlVerdictChangeInvestig:c5a20fc24e05c20a07d42fcad2998ff1/graph

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https://docs.microsoft.com/en-US/office365/servicedescriptions/exchange-online-service-description/exchange-online-limits#receiving-and-sending-limits

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http://msedge.b.tlu.dl.delivery.mp.microsoft.com/filestreamingservice/files/dcbd28c9-50ad-44f5-a66a-cf0f0f2e9123?P1=1708611195&P2=404&P3=2&P4=Nf8HmSY5u08uQt6k25lUGvhmUJTSPX7INga%2BhqmBWR6FPX4hfK7yYv9pgO9gigCc64GFIpxAi4G1mLoMNH0IUg%3D%3D

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https://go.microsoft.com/fwlink/?linkid=2122659

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https://go.microsoft.com/fwlink/p/?LinkID=717199

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https://teams.microsoft.com/l/meetup-join/19%3ameeting_YzljMDBmNzQtODA1OC00Y2RmLThiNzItMWExZTIyZGFmODFj%40thread.v2/0?context=%7b%22Tid%22%3a%221a40aa3f-1477-4f8f-980e-9c88fa937847%22%2c%22Oid%22%3a%22852930fe-8e47-4ad3-840b-acfbec056d5c%22%2c%22prid%22%3a%22b780fdf3-6ba3-49bb-b5b9-6dc5fbd583b4%22%2c%22isPublic%22%3atrue%7d

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https://go.microsoft.com/fwlink/?Linkid=844050

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https://aka.ms/onedrivefrozen?ocid=cmmaniex3x2 https://support.office.com/article/What-does-it-mean-when-your-OneDrive-account-is-frozen-5e76147b-b7d5-4bcb-ba28-b91e3eb636b6?ocid=cmmaniex3x2
https://support.office.com/article/What-does-it-mean-when-your-OneDrive-account-is-frozen-5e76147b-b7d5-4bcb-ba28-b91e3eb636b6?ocid=cmmaniex3x2 https://support.microsoft.com/en-us/office/5e76147b-b7d5-4bcb-ba28-b91e3eb636b6?ocid=cmmaniex3x2&ui=en-us&rs=en-us&ad=us
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	<title>What does it mean when your OneDrive account is frozen? - Microsoft Support</title>
	
	
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<header class="c-uhfh context-uhf c-sgl-stck c-category-header" itemscope="itemscope" data-header-footprint="/SMCConvergence/ContextualHeader-Microsoft365, fromService: True" data-magict="true" itemtype="http://schema.org/Organization" style="overflow-x: visible;">
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                                <ul class="" data-class-idn="" aria-hidden="true" data-m="{&quot;cT&quot;:&quot;Container&quot;,&quot;id&quot;:&quot;c7c8c3m1r1a1&quot;,&quot;sN&quot;:7,&quot;aN&quot;:&quot;c8c3m1r1a1&quot;}" style="overflow-x: visible;">
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            <a id="shellmenu_32" class="js-subm-uhf-nav-link" href="https://copilot.microsoft.com/" data-m="{&quot;cN&quot;:&quot;W0Nav_Copilot_nav&quot;,&quot;id&quot;:&quot;n1c3c2c1c9c3m1r1a1&quot;,&quot;sN&quot;:1,&quot;aN&quot;:&quot;c3c2c1c9c3m1r1a1&quot;}" style="overflow-x: visible;">Copilot</a>
            
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        <li class="js-nav-menu single-link" data-m="{&quot;cN&quot;:&quot;Windows_cont&quot;,&quot;cT&quot;:&quot;Container&quot;,&quot;id&quot;:&quot;c4c2c1c9c3m1r1a1&quot;,&quot;sN&quot;:4,&quot;aN&quot;:&quot;c2c1c9c3m1r1a1&quot;}" style="overflow-x: visible;">
            <a id="shellmenu_33" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/windows/" data-m="{&quot;cN&quot;:&quot;W0Nav_Windows_nav&quot;,&quot;id&quot;:&quot;n1c4c2c1c9c3m1r1a1&quot;,&quot;sN&quot;:1,&quot;aN&quot;:&quot;c4c2c1c9c3m1r1a1&quot;}" style="overflow-x: visible;">Windows</a>
            
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        <li class="js-nav-menu single-link" data-m="{&quot;cN&quot;:&quot;Surface_cont&quot;,&quot;cT&quot;:&quot;Container&quot;,&quot;id&quot;:&quot;c5c2c1c9c3m1r1a1&quot;,&quot;sN&quot;:5,&quot;aN&quot;:&quot;c2c1c9c3m1r1a1&quot;}" style="overflow-x: visible;">
            <a id="shellmenu_34" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/surface" data-m="{&quot;cN&quot;:&quot;W0Nav_Surface_nav&quot;,&quot;id&quot;:&quot;n1c5c2c1c9c3m1r1a1&quot;,&quot;sN&quot;:1,&quot;aN&quot;:&quot;c5c2c1c9c3m1r1a1&quot;}" style="overflow-x: visible;">Surface</a>
            
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        <li class="js-nav-menu single-link" data-m="{&quot;cN&quot;:&quot;Xbox_cont&quot;,&quot;cT&quot;:&quot;Container&quot;,&quot;id&quot;:&quot;c6c2c1c9c3m1r1a1&quot;,&quot;sN&quot;:6,&quot;aN&quot;:&quot;c2c1c9c3m1r1a1&quot;}" style="overflow-x: visible;">
            <a id="shellmenu_35" class="js-subm-uhf-nav-link" href="https://www.xbox.com/" data-m="{&quot;cN&quot;:&quot;W0Nav_Xbox_nav&quot;,&quot;id&quot;:&quot;n1c6c2c1c9c3m1r1a1&quot;,&quot;sN&quot;:1,&quot;aN&quot;:&quot;c6c2c1c9c3m1r1a1&quot;}" style="overflow-x: visible;">Xbox</a>
            
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        <li class="js-nav-menu single-link" data-m="{&quot;cN&quot;:&quot;Deals_cont&quot;,&quot;cT&quot;:&quot;Container&quot;,&quot;id&quot;:&quot;c7c2c1c9c3m1r1a1&quot;,&quot;sN&quot;:7,&quot;aN&quot;:&quot;c2c1c9c3m1r1a1&quot;}" style="overflow-x: visible;">
            <a id="shellmenu_36" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/store/b/sale?icid=gm_nav_L0_salepage" data-m="{&quot;cN&quot;:&quot;W0Nav_Deals_nav&quot;,&quot;id&quot;:&quot;n1c7c2c1c9c3m1r1a1&quot;,&quot;sN&quot;:1,&quot;aN&quot;:&quot;c7c2c1c9c3m1r1a1&quot;}" style="overflow-x: visible;">Deals</a>
            
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        <li class="js-nav-menu single-link" data-m="{&quot;cN&quot;:&quot;Small Business_cont&quot;,&quot;cT&quot;:&quot;Container&quot;,&quot;id&quot;:&quot;c8c2c1c9c3m1r1a1&quot;,&quot;sN&quot;:8,&quot;aN&quot;:&quot;c2c1c9c3m1r1a1&quot;}" style="overflow-x: visible;">
            <a id="l0_SmallBusiness" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/store/b/business" data-m="{&quot;cN&quot;:&quot;W0Nav_Small Business_nav&quot;,&quot;id&quot;:&quot;n1c8c2c1c9c3m1r1a1&quot;,&quot;sN&quot;:1,&quot;aN&quot;:&quot;c8c2c1c9c3m1r1a1&quot;}" style="overflow-x: visible;">Small Business</a>
            
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        <li class="js-nav-menu single-link" data-m="{&quot;cN&quot;:&quot;Support_cont&quot;,&quot;cT&quot;:&quot;Container&quot;,&quot;id&quot;:&quot;c9c2c1c9c3m1r1a1&quot;,&quot;sN&quot;:9,&quot;aN&quot;:&quot;c2c1c9c3m1r1a1&quot;}" style="overflow-x: visible;">
            <a id="l1_support" class="js-subm-uhf-nav-link" href="https://support.microsoft.com/en-us" data-m="{&quot;cN&quot;:&quot;W0Nav_Support_nav&quot;,&quot;id&quot;:&quot;n1c9c2c1c9c3m1r1a1&quot;,&quot;sN&quot;:1,&quot;aN&quot;:&quot;c9c2c1c9c3m1r1a1&quot;}" style="overflow-x: visible;">Support</a>
            
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<li class="f-sub-menu js-nav-menu nested-menu" data-m="{&quot;cT&quot;:&quot;Container&quot;,&quot;id&quot;:&quot;c10c2c1c9c3m1r1a1&quot;,&quot;sN&quot;:10,&quot;aN&quot;:&quot;c2c1c9c3m1r1a1&quot;}" style="overflow-x: visible;">

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            <a id="shellmenu_41" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/store/apps/windows?icid=CNavAppsWindowsApps" data-m="{&quot;cN&quot;:&quot;GlobalNav_More_Software_WindowsApps_nav&quot;,&quot;id&quot;:&quot;n1c3c10c2c1c9c3m1r1a1&quot;,&quot;sN&quot;:1,&quot;aN&quot;:&quot;c3c10c2c1c9c3m1r1a1&quot;}" style="overflow-x: visible;">Windows Apps</a>
            
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            <a id="shellmenu_42" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/ai" data-m="{&quot;cN&quot;:&quot;GlobalNav_More_Software_AI_nav&quot;,&quot;id&quot;:&quot;n1c4c10c2c1c9c3m1r1a1&quot;,&quot;sN&quot;:1,&quot;aN&quot;:&quot;c4c10c2c1c9c3m1r1a1&quot;}" style="overflow-x: visible;">AI</a>
            
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        <li class="js-nav-menu single-link" data-m="{&quot;cN&quot;:&quot;More_Software_Outlook_cont&quot;,&quot;cT&quot;:&quot;Container&quot;,&quot;id&quot;:&quot;c5c10c2c1c9c3m1r1a1&quot;,&quot;sN&quot;:5,&quot;aN&quot;:&quot;c10c2c1c9c3m1r1a1&quot;}" style="overflow-x: visible;">
            <a id="shellmenu_43" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/microsoft-365/outlook/email-and-calendar-software-microsoft-outlook" data-m="{&quot;cN&quot;:&quot;GlobalNav_More_Software_Outlook_nav&quot;,&quot;id&quot;:&quot;n1c5c10c2c1c9c3m1r1a1&quot;,&quot;sN&quot;:1,&quot;aN&quot;:&quot;c5c10c2c1c9c3m1r1a1&quot;}" style="overflow-x: visible;">Outlook</a>
            
        </li>
        <li class="js-nav-menu single-link" data-m="{&quot;cN&quot;:&quot;More_Software_OneDrive_cont&quot;,&quot;cT&quot;:&quot;Container&quot;,&quot;id&quot;:&quot;c6c10c2c1c9c3m1r1a1&quot;,&quot;sN&quot;:6,&quot;aN&quot;:&quot;c10c2c1c9c3m1r1a1&quot;}" style="overflow-x: visible;">
            <a id="shellmenu_44" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/microsoft-365/onedrive/online-cloud-storage" data-m="{&quot;cN&quot;:&quot;GlobalNav_More_Software_OneDrive_nav&quot;,&quot;id&quot;:&quot;n1c6c10c2c1c9c3m1r1a1&quot;,&quot;sN&quot;:1,&quot;aN&quot;:&quot;c6c10c2c1c9c3m1r1a1&quot;}" style="overflow-x: visible;">OneDrive</a>
            
        </li>
        <li class="js-nav-menu single-link" data-m="{&quot;cN&quot;:&quot;More_Software_Microsoft Teams_cont&quot;,&quot;cT&quot;:&quot;Container&quot;,&quot;id&quot;:&quot;c7c10c2c1c9c3m1r1a1&quot;,&quot;sN&quot;:7,&quot;aN&quot;:&quot;c10c2c1c9c3m1r1a1&quot;}" style="overflow-x: visible;">
            <a id="shellmenu_45" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/microsoft-teams/group-chat-software" data-m="{&quot;cN&quot;:&quot;GlobalNav_More_Software_Microsoft Teams_nav&quot;,&quot;id&quot;:&quot;n1c7c10c2c1c9c3m1r1a1&quot;,&quot;sN&quot;:1,&quot;aN&quot;:&quot;c7c10c2c1c9c3m1r1a1&quot;}" style="overflow-x: visible;">Microsoft Teams</a>
            
        </li>
        <li class="js-nav-menu single-link" data-m="{&quot;cN&quot;:&quot;More_Software_OneNote_cont&quot;,&quot;cT&quot;:&quot;Container&quot;,&quot;id&quot;:&quot;c8c10c2c1c9c3m1r1a1&quot;,&quot;sN&quot;:8,&quot;aN&quot;:&quot;c10c2c1c9c3m1r1a1&quot;}" style="overflow-x: visible;">
            <a id="shellmenu_46" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/microsoft-365/onenote/digital-note-taking-app" data-m="{&quot;cN&quot;:&quot;GlobalNav_More_Software_OneNote_nav&quot;,&quot;id&quot;:&quot;n1c8c10c2c1c9c3m1r1a1&quot;,&quot;sN&quot;:1,&quot;aN&quot;:&quot;c8c10c2c1c9c3m1r1a1&quot;}" style="overflow-x: visible;">OneNote</a>
            
        </li>
        <li class="js-nav-menu single-link" data-m="{&quot;cN&quot;:&quot;More_Software_Edge_cont&quot;,&quot;cT&quot;:&quot;Container&quot;,&quot;id&quot;:&quot;c9c10c2c1c9c3m1r1a1&quot;,&quot;sN&quot;:9,&quot;aN&quot;:&quot;c10c2c1c9c3m1r1a1&quot;}" style="overflow-x: visible;">
            <a id="shellmenu_47" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/edge" data-m="{&quot;cN&quot;:&quot;GlobalNav_More_Software_Edge_nav&quot;,&quot;id&quot;:&quot;n1c9c10c2c1c9c3m1r1a1&quot;,&quot;sN&quot;:1,&quot;aN&quot;:&quot;c9c10c2c1c9c3m1r1a1&quot;}" style="overflow-x: visible;">Microsoft Edge</a>
            
        </li>
        <li class="js-nav-menu single-link" data-m="{&quot;cN&quot;:&quot;More_Software_Skype_cont&quot;,&quot;cT&quot;:&quot;Container&quot;,&quot;id&quot;:&quot;c10c10c2c1c9c3m1r1a1&quot;,&quot;sN&quot;:10,&quot;aN&quot;:&quot;c10c2c1c9c3m1r1a1&quot;}" style="overflow-x: visible;">
            <a id="shellmenu_48" class="js-subm-uhf-nav-link" href="https://www.skype.com/en/" data-m="{&quot;cN&quot;:&quot;GlobalNav_More_Software_Skype_nav&quot;,&quot;id&quot;:&quot;n1c10c10c2c1c9c3m1r1a1&quot;,&quot;sN&quot;:1,&quot;aN&quot;:&quot;c10c10c2c1c9c3m1r1a1&quot;}" style="overflow-x: visible;">Skype</a>
            
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</li>
<li class="f-sub-menu js-nav-menu nested-menu" data-m="{&quot;cN&quot;:&quot;PCsAndDevices_cont&quot;,&quot;cT&quot;:&quot;Container&quot;,&quot;id&quot;:&quot;c11c2c1c9c3m1r1a1&quot;,&quot;sN&quot;:11,&quot;aN&quot;:&quot;c2c1c9c3m1r1a1&quot;}" style="overflow-x: visible;">

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        <li class="js-nav-menu single-link" data-m="{&quot;cN&quot;:&quot;More_PCsAndDevices_PCsAndTablets_cont&quot;,&quot;cT&quot;:&quot;Container&quot;,&quot;id&quot;:&quot;c3c11c2c1c9c3m1r1a1&quot;,&quot;sN&quot;:3,&quot;aN&quot;:&quot;c11c2c1c9c3m1r1a1&quot;}" style="overflow-x: visible;">
            <a id="shellmenu_50" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/store/b/pc?icid=CNavDevicesPC" data-m="{&quot;cN&quot;:&quot;GlobalNav_More_PCsAndDevices_PCsAndTablets_nav&quot;,&quot;id&quot;:&quot;n1c3c11c2c1c9c3m1r1a1&quot;,&quot;sN&quot;:1,&quot;aN&quot;:&quot;c3c11c2c1c9c3m1r1a1&quot;}" style="overflow-x: visible;">Computers</a>
            
        </li>
        <li class="js-nav-menu single-link" data-m="{&quot;cN&quot;:&quot;More_PCsAndDevices_ShopXbox_cont&quot;,&quot;cT&quot;:&quot;Container&quot;,&quot;id&quot;:&quot;c4c11c2c1c9c3m1r1a1&quot;,&quot;sN&quot;:4,&quot;aN&quot;:&quot;c11c2c1c9c3m1r1a1&quot;}" style="overflow-x: visible;">
            <a id="shellmenu_51" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/store/b/xbox?icid=CNavDevicesXbox" data-m="{&quot;cN&quot;:&quot;GlobalNav_More_PCsAndDevices_ShopXbox_nav&quot;,&quot;id&quot;:&quot;n1c4c11c2c1c9c3m1r1a1&quot;,&quot;sN&quot;:1,&quot;aN&quot;:&quot;c4c11c2c1c9c3m1r1a1&quot;}" style="overflow-x: visible;">Shop Xbox</a>
            
        </li>
        <li class="js-nav-menu single-link" data-m="{&quot;cN&quot;:&quot;More_PCsAndDevices_Accessories_cont&quot;,&quot;cT&quot;:&quot;Container&quot;,&quot;id&quot;:&quot;c5c11c2c1c9c3m1r1a1&quot;,&quot;sN&quot;:5,&quot;aN&quot;:&quot;c11c2c1c9c3m1r1a1&quot;}" style="overflow-x: visible;">
            <a id="shellmenu_52" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/store/b/accessories?icid=CNavDevicesAccessories" data-m="{&quot;cN&quot;:&quot;GlobalNav_More_PCsAndDevices_Accessories_nav&quot;,&quot;id&quot;:&quot;n1c5c11c2c1c9c3m1r1a1&quot;,&quot;sN&quot;:1,&quot;aN&quot;:&quot;c5c11c2c1c9c3m1r1a1&quot;}" style="overflow-x: visible;">Accessories</a>
            
        </li>
        <li class="js-nav-menu single-link" data-m="{&quot;cN&quot;:&quot;More_PCsAndDevices_VMAndMixedReality_cont&quot;,&quot;cT&quot;:&quot;Container&quot;,&quot;id&quot;:&quot;c6c11c2c1c9c3m1r1a1&quot;,&quot;sN&quot;:6,&quot;aN&quot;:&quot;c11c2c1c9c3m1r1a1&quot;}" style="overflow-x: visible;">
            <a id="shellmenu_53" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/store/b/virtualreality?icid=CNavVirtualReality" data-m="{&quot;cN&quot;:&quot;GlobalNav_More_PCsAndDevices_VMAndMixedReality_nav&quot;,&quot;id&quot;:&quot;n1c6c11c2c1c9c3m1r1a1&quot;,&quot;sN&quot;:1,&quot;aN&quot;:&quot;c6c11c2c1c9c3m1r1a1&quot;}" style="overflow-x: visible;">VR &amp; mixed reality</a>
            
        </li>
        <li class="js-nav-menu single-link" data-m="{&quot;cN&quot;:&quot;More_PCsAndDevicesCertifiedRefurbished_cont&quot;,&quot;cT&quot;:&quot;Container&quot;,&quot;id&quot;:&quot;c7c11c2c1c9c3m1r1a1&quot;,&quot;sN&quot;:7,&quot;aN&quot;:&quot;c11c2c1c9c3m1r1a1&quot;}" style="overflow-x: visible;">
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        </li>
        <li class="js-nav-menu single-link" data-m="{&quot;cN&quot;:&quot;More_PCsAndDevices_Trade-in-for-cash_cont&quot;,&quot;cT&quot;:&quot;Container&quot;,&quot;id&quot;:&quot;c8c11c2c1c9c3m1r1a1&quot;,&quot;sN&quot;:8,&quot;aN&quot;:&quot;c11c2c1c9c3m1r1a1&quot;}" style="overflow-x: visible;">
            <a id="shellmenu_55" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/store/b/microsoft-trade-in" data-m="{&quot;cN&quot;:&quot;GlobalNav_More_PCsAndDevices_Trade-in-for-cash_nav&quot;,&quot;id&quot;:&quot;n1c8c11c2c1c9c3m1r1a1&quot;,&quot;sN&quot;:1,&quot;aN&quot;:&quot;c8c11c2c1c9c3m1r1a1&quot;}" style="overflow-x: visible;">Trade-in for cash</a>
            
        </li>
    </ul>
    
</li>
<li class="f-sub-menu js-nav-menu nested-menu" data-m="{&quot;cT&quot;:&quot;Container&quot;,&quot;id&quot;:&quot;c12c2c1c9c3m1r1a1&quot;,&quot;sN&quot;:12,&quot;aN&quot;:&quot;c2c1c9c3m1r1a1&quot;}" style="overflow-x: visible;">

    <span id="uhf-navspn-shellmenu_56-span" style="display: none; overflow-x: visible;" f-multi-parent="true" aria-expanded="false" data-m="{&quot;id&quot;:&quot;nn1c12c2c1c9c3m1r1a1&quot;,&quot;sN&quot;:1,&quot;aN&quot;:&quot;c12c2c1c9c3m1r1a1&quot;}">Entertainment</span>
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        <li class="js-nav-menu single-link" data-m="{&quot;cN&quot;:&quot;More_Entertainment_XboxGamePassUltimate_cont&quot;,&quot;cT&quot;:&quot;Container&quot;,&quot;id&quot;:&quot;c3c12c2c1c9c3m1r1a1&quot;,&quot;sN&quot;:3,&quot;aN&quot;:&quot;c12c2c1c9c3m1r1a1&quot;}" style="overflow-x: visible;">
            <a id="shellmenu_57" class="js-subm-uhf-nav-link" href="https://www.xbox.com/en-us/games/store/xbox-game-pass-ultimate/cfq7ttc0khs0?icid=CNavAllXboxGamePassUltimate" data-m="{&quot;cN&quot;:&quot;GlobalNav_More_Entertainment_XboxGamePassUltimate_nav&quot;,&quot;id&quot;:&quot;n1c3c12c2c1c9c3m1r1a1&quot;,&quot;sN&quot;:1,&quot;aN&quot;:&quot;c3c12c2c1c9c3m1r1a1&quot;}" style="overflow-x: visible;">Xbox Game Pass Ultimate</a>
            
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			<div class="supBreadcrumbArticleTitle">What does it mean when your OneDrive account is frozen?</div>
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	<header class="ocpArticleTitleSection" aria-labelledby="page-header" role="banner">
		<h1 id="page-header" class="">What does it mean when your OneDrive account is frozen?</h1>
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			<div id="supAppliesToList" class="appliesTo collapsed"><span class="appliesToItem">Office for business</span>  <span class="appliesToItem">OneDrive (home or personal)</span>  <a aria-label="Press the Enter key to expand the full list of Office versions that this help article applies to." class="appliesToOverflowControl ocHidden font-bold expand" href="javascript:" ms.interactiontype="11" ms.title="More applies to">More...</a><a aria-label="Press the Enter key to shrink the full list of Office versions that this help article applies to." class="appliesToOverflowControl ocHidden font-bold collapse" href="javascript:" ms.interactiontype="11" ms.title="Less applies to">Less</a></div>
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	<article class="ocpArticleContent"><section class="ocpIntroduction">
        <p>
           <picture><img class="fluentImage" src="https://support.content.office.net/en-us/media/f52e075f-9a81-4895-8f04-3be1077fdc42.png" loading="lazy" alt="OneDrive account frozen notification icon"></picture>&nbsp;You may see an "account frozen" message and icon if you have exceeded your storage allowance and/or haven't signed in for a long time. You just need to get back under your Microsoft storage quota to get access to your files again.</p>
        <div class="ocpAlert">
    <p class="ocpAlertSection"><b class="ocpImportant">Important:&nbsp;</b>From February 1, 2023, we are making changes to storage.&nbsp;<a href="/en-us/office/changes-to-microsoft-365-email-features-and-storage-637e353b-87b8-40d4-aa3f-a269bb9dfeb6" class="ocpArticleLink" data-bi-type="anchor">Learn more</a>.</p>
  </div>
      </section><section aria-labelledby="ID0EDL" class="ocpSection">
        <h2 id="ID0EDL" class="">How do I get back under my storage quota?&nbsp;</h2>
        
          <p>You'll need to delete some files or buy more storage.&nbsp;It can take up to 2 hours for your changes to be applied. If your account is still frozen after 4 hours,&nbsp;<a href="https://go.microsoft.com/fwlink/?linkid=2227475" target="_blank" class="ocpExternalLink" data-bi-type="anchor">contact support</a>.</p>
          <p>
            <b class="ocpLegacyBold">In OneDrive</b>
          </p>
          <ul>
    <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem">
              <p>Sign in to&nbsp;<a href="https://go.microsoft.com/fwlink/?linkid=875432" target="_blank" class="ocpExternalLink" data-bi-type="anchor">Manage your OneDrive storage</a>&nbsp;to see what's taking up space and see what plans and offers are&nbsp;available to you.</p>
              <div class="ocpAlert">
        <p class="ocpAlertSection"><b class="ocpTip">Tips:&nbsp;</b></p>
        <ul class="ocpAlertSectionListContainer">
          <li>
            <p>Ensure you sign in with the account that received&nbsp;the frozen message.</p>
          </li>
          <li>
            <p>Personal &amp; Family subscribers can add up to 1&nbsp;TB of additional file storage to the 1&nbsp;TB already included with your Microsoft 365 subscription.&nbsp;<a href="https://www.microsoft.com/microsoft-365/onedrive/additional-file-storage?ocid=cmmrypmawhx" target="_blank" class="ocpExternalLink" data-bi-type="anchor">Learn more</a>.</p>
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          <p>
            <b class="ocpLegacyBold">In Outlook.com</b>
          </p>
          <ul>
    <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem">
              <p>If you are a free user, you can&nbsp;<a href="https://www.microsoft.com/microsoft-365/buy/compare-all-microsoft-365-products?ocid=cmmngsvfl1e&amp;rtc=1" target="_blank" class="ocpExternalLink" data-bi-type="anchor">buy a subscription</a>, to increase your mailbox quota or&nbsp;<a href="https://go.microsoft.com/fwlink/?linkid=2208055" target="_blank" class="ocpExternalLink" data-bi-type="anchor">free up storage space</a>.</p>
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    <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem">
              <p>If you are already a Microsoft 365 subscriber, consumer mailbox limits are capped at 50 GB. To get back under your storage quota, you need to&nbsp;free up storage space. If you need more than 50 GB mailbox, see our&nbsp;<a href="https://www.microsoft.com/microsoft-365/compare-microsoft-365-enterprise-plans?rtc=1" target="_blank" class="ocpExternalLink" data-bi-type="anchor">Enterprise plans</a>.</p>
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      </section><section aria-labelledby="ID0EDJ" class="ocpSection">
        <h2 id="ID0EDJ" class="">Why did I receive a OneDrive&nbsp;account frozen message?</h2>
        
          <p>If you think you received an account frozen notification by mistake, it could be that you have an additional Microsoft account, for example one that was created for use with Samsung Gallery.&nbsp;</p>
          <ul>
    <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem">
              <p>Sign in with your other account credentials to unfreeze it.</p>
              <div class="ocpAlert">
        <p class="ocpAlertSection"><b class="ocpTip">Tip:&nbsp;</b>If you cannot remember your other sign in details, you can&nbsp;<a href="https://account.live.com/username/recover" target="_blank" class="ocpExternalLink" data-bi-type="anchor">recover your account</a>.</p>
      </div>
            <meta itemprop="position" content="1">
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  </ul>
          <p>If you think you received an account deletion&nbsp;notification by mistake, read <a href="/en-us/office/why-did-i-get-an-email-saying-your-account-will-be-deleted-5ee83d1a-28da-4d05-a1ca-46a522919e45" class="ocpArticleLink" data-bi-type="anchor">Why did I get an email saying my account will be deleted?</a></p>
        
      </section><section aria-labelledby="ID0EDH" class="ocpSection">
        <h2 id="ID0EDH" class="">What happens if I do nothing after my OneDrive is frozen?</h2>
        
          <p>
            <b class="ocpLegacyBold">If you exceed your Microsoft storage:</b>
          </p>
          <ul>
    <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem">
              <p>You won’t be able to upload, edit, or sync new files (such as Camera Roll) to your OneDrive. Your existing files will remain&nbsp;but will be read-only.</p>
            <meta itemprop="position" content="1">
    </li>
    <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem">
              <p>You will not be able to send or receive email in Outlook.com,&nbsp;even if you have not exceeded your email storage quota.</p>
            <meta itemprop="position" content="2">
    </li>
    <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem">
              <p>You will not be able to send or receive any Microsoft Teams messages which contain attachments.</p>
            <meta itemprop="position" content="3">
    </li>
    <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem">
              <p>After 6 months, we may delete your OneDrive&nbsp;and all files within it.&nbsp;Once deleted, these files are non-recoverable.</p>
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          <p>
            <b class="ocpLegacyBold">If you exceed your email storage:</b>
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