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href="https://www.microsoft.com/en-us/store/b/sale?icid=gm_nav_L0_salepage" data-m="{"cN":"W0Nav_Deals_nav","id":"n1c7c2c1c9c3m1r1a1","sN":1,"aN":"c7c2c1c9c3m1r1a1"}" style="overflow-x: visible;">Deals</a> </li> <li class="js-nav-menu single-link" data-m="{"cN":"Small Business_cont","cT":"Container","id":"c8c2c1c9c3m1r1a1","sN":8,"aN":"c2c1c9c3m1r1a1"}" style="overflow-x: visible;"> <a id="l0_SmallBusiness" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/store/b/business" data-m="{"cN":"W0Nav_Small Business_nav","id":"n1c8c2c1c9c3m1r1a1","sN":1,"aN":"c8c2c1c9c3m1r1a1"}" style="overflow-x: visible;">Small Business</a> </li> <li class="js-nav-menu single-link" data-m="{"cN":"Support_cont","cT":"Container","id":"c9c2c1c9c3m1r1a1","sN":9,"aN":"c2c1c9c3m1r1a1"}" style="overflow-x: visible;"> <a id="l1_support" class="js-subm-uhf-nav-link" href="https://support.microsoft.com/en-us" data-m="{"cN":"W0Nav_Support_nav","id":"n1c9c2c1c9c3m1r1a1","sN":1,"aN":"c9c2c1c9c3m1r1a1"}" style="overflow-x: visible;">Support</a> </li> </ul> </li> <li class="f-sub-menu js-nav-menu nested-menu" data-m="{"cT":"Container","id":"c10c2c1c9c3m1r1a1","sN":10,"aN":"c2c1c9c3m1r1a1"}" style="overflow-x: visible;"> <span id="uhf-navspn-shellmenu_40-span" style="display: none; overflow-x: visible;" f-multi-parent="true" aria-expanded="false" data-m="{"id":"nn1c10c2c1c9c3m1r1a1","sN":1,"aN":"c10c2c1c9c3m1r1a1"}">Software</span> <button id="uhf-navbtn-shellmenu_40-button" type="button" f-multi-parent="true" aria-expanded="false" data-m="{"id":"nn2c10c2c1c9c3m1r1a1","sN":2,"aN":"c10c2c1c9c3m1r1a1"}" style="overflow-x: visible;">Software</button> <ul aria-hidden="true" aria-labelledby="uhf-navspn-shellmenu_40-span" style="overflow-x: visible;"> <li class="js-nav-menu single-link" data-m="{"cN":"More_Software_WindowsApps_cont","cT":"Container","id":"c3c10c2c1c9c3m1r1a1","sN":3,"aN":"c10c2c1c9c3m1r1a1"}" style="overflow-x: visible;"> <a id="shellmenu_41" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/store/apps/windows?icid=CNavAppsWindowsApps" data-m="{"cN":"GlobalNav_More_Software_WindowsApps_nav","id":"n1c3c10c2c1c9c3m1r1a1","sN":1,"aN":"c3c10c2c1c9c3m1r1a1"}" style="overflow-x: visible;">Windows Apps</a> </li> <li class="js-nav-menu single-link" data-m="{"cN":"More_Software_AI_cont","cT":"Container","id":"c4c10c2c1c9c3m1r1a1","sN":4,"aN":"c10c2c1c9c3m1r1a1"}" style="overflow-x: visible;"> <a id="shellmenu_42" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/ai" data-m="{"cN":"GlobalNav_More_Software_AI_nav","id":"n1c4c10c2c1c9c3m1r1a1","sN":1,"aN":"c4c10c2c1c9c3m1r1a1"}" style="overflow-x: visible;">AI</a> </li> <li class="js-nav-menu single-link" data-m="{"cN":"More_Software_Outlook_cont","cT":"Container","id":"c5c10c2c1c9c3m1r1a1","sN":5,"aN":"c10c2c1c9c3m1r1a1"}" style="overflow-x: visible;"> <a id="shellmenu_43" class="js-subm-uhf-nav-link" href="https://outlook.live.com/owa/" 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data-m="{"cN":"GlobalNav_PCsAndDevices_nonnav","id":"nn2c11c2c1c9c3m1r1a1","sN":2,"aN":"c11c2c1c9c3m1r1a1"}" style="overflow-x: visible;">PCs & Devices </button> <ul aria-hidden="true" aria-labelledby="uhf-navspn-shellmenu_49-span" style="overflow-x: visible;"> <li class="js-nav-menu single-link" data-m="{"cN":"More_PCsAndDevices_PCsAndTablets_cont","cT":"Container","id":"c3c11c2c1c9c3m1r1a1","sN":3,"aN":"c11c2c1c9c3m1r1a1"}" style="overflow-x: visible;"> <a id="shellmenu_50" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/store/b/pc?icid=CNavDevicesPC" data-m="{"cN":"GlobalNav_More_PCsAndDevices_PCsAndTablets_nav","id":"n1c3c11c2c1c9c3m1r1a1","sN":1,"aN":"c3c11c2c1c9c3m1r1a1"}" style="overflow-x: visible;">Computers</a> </li> <li class="js-nav-menu single-link" data-m="{"cN":"More_PCsAndDevices_ShopXbox_cont","cT":"Container","id":"c4c11c2c1c9c3m1r1a1","sN":4,"aN":"c11c2c1c9c3m1r1a1"}" style="overflow-x: visible;"> <a id="shellmenu_51" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/store/b/xbox?icid=CNavDevicesXbox" data-m="{"cN":"GlobalNav_More_PCsAndDevices_ShopXbox_nav","id":"n1c4c11c2c1c9c3m1r1a1","sN":1,"aN":"c4c11c2c1c9c3m1r1a1"}" style="overflow-x: visible;">Shop Xbox</a> </li> <li class="js-nav-menu single-link" data-m="{"cN":"More_PCsAndDevices_Accessories_cont","cT":"Container","id":"c5c11c2c1c9c3m1r1a1","sN":5,"aN":"c11c2c1c9c3m1r1a1"}" style="overflow-x: visible;"> <a id="shellmenu_52" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/store/b/accessories?icid=CNavDevicesAccessories" data-m="{"cN":"GlobalNav_More_PCsAndDevices_Accessories_nav","id":"n1c5c11c2c1c9c3m1r1a1","sN":1,"aN":"c5c11c2c1c9c3m1r1a1"}" style="overflow-x: visible;">Accessories</a> </li> <li class="js-nav-menu single-link" data-m="{"cN":"More_PCsAndDevices_VMAndMixedReality_cont","cT":"Container","id":"c6c11c2c1c9c3m1r1a1","sN":6,"aN":"c11c2c1c9c3m1r1a1"}" style="overflow-x: visible;"> <a id="shellmenu_53" 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data-m="{"cN":"More_PCsAndDevices_Trade-in-for-cash_cont","cT":"Container","id":"c8c11c2c1c9c3m1r1a1","sN":8,"aN":"c11c2c1c9c3m1r1a1"}" style="overflow-x: visible;"> <a id="shellmenu_55" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/store/b/microsoft-trade-in" data-m="{"cN":"GlobalNav_More_PCsAndDevices_Trade-in-for-cash_nav","id":"n1c8c11c2c1c9c3m1r1a1","sN":1,"aN":"c8c11c2c1c9c3m1r1a1"}" style="overflow-x: visible;">Trade-in for cash</a> </li> </ul> </li> <li class="f-sub-menu js-nav-menu nested-menu" data-m="{"cT":"Container","id":"c12c2c1c9c3m1r1a1","sN":12,"aN":"c2c1c9c3m1r1a1"}" style="overflow-x: visible;"> <span id="uhf-navspn-shellmenu_56-span" style="display: none; overflow-x: visible;" f-multi-parent="true" aria-expanded="false" data-m="{"id":"nn1c12c2c1c9c3m1r1a1","sN":1,"aN":"c12c2c1c9c3m1r1a1"}">Entertainment</span> <button id="uhf-navbtn-shellmenu_56-button" type="button" f-multi-parent="true" aria-expanded="false" data-m="{"id":"nn2c12c2c1c9c3m1r1a1","sN":2,"aN":"c12c2c1c9c3m1r1a1"}" style="overflow-x: visible;">Entertainment</button> <ul aria-hidden="true" aria-labelledby="uhf-navspn-shellmenu_56-span" style="overflow-x: visible;"> <li class="js-nav-menu single-link" data-m="{"cN":"More_Entertainment_XboxGamePassUltimate_cont","cT":"Container","id":"c3c12c2c1c9c3m1r1a1","sN":3,"aN":"c12c2c1c9c3m1r1a1"}" style="overflow-x: visible;"> <a id="shellmenu_57" class="js-subm-uhf-nav-link" href="https://www.xbox.com/en-us/games/store/xbox-game-pass-ultimate/cfq7ttc0khs0?icid=CNavAllXboxGamePassUltimate" data-m="{"cN":"GlobalNav_More_Entertainment_XboxGamePassUltimate_nav","id":"n1c3c12c2c1c9c3m1r1a1","sN":1,"aN":"c3c12c2c1c9c3m1r1a1"}" style="overflow-x: visible;">Xbox Game Pass Ultimate</a> </li> <li class="js-nav-menu single-link" data-m="{"cN":"More_Entertainment_PC_Game_Pass_cont","cT":"Container","id":"c4c12c2c1c9c3m1r1a1","sN":4,"aN":"c12c2c1c9c3m1r1a1"}" style="overflow-x: visible;"> <a 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visible;"> <a id="shellmenu_60" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/store/games/windows?icid=CNavGamesWindowsGames" data-m="{"cN":"GlobalNav_More_Entertainment_PCGames_nav","id":"n1c6c12c2c1c9c3m1r1a1","sN":1,"aN":"c6c12c2c1c9c3m1r1a1"}" style="overflow-x: visible;">PC and Windows games</a> </li> <li class="js-nav-menu single-link" data-m="{"cN":"More_Entertainment_MoviesAndTV_cont","cT":"Container","id":"c7c12c2c1c9c3m1r1a1","sN":7,"aN":"c12c2c1c9c3m1r1a1"}" style="overflow-x: visible;"> <a id="shellmenu_61" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/store/movies-and-tv?icid=TopNavMoviesTv" data-m="{"cN":"GlobalNav_More_Entertainment_MoviesAndTV_nav","id":"n1c7c12c2c1c9c3m1r1a1","sN":1,"aN":"c7c12c2c1c9c3m1r1a1"}" style="overflow-x: visible;">Movies & TV</a> </li> </ul> </li> <li class="f-sub-menu js-nav-menu nested-menu" data-m="{"cT":"Container","id":"c13c2c1c9c3m1r1a1","sN":13,"aN":"c2c1c9c3m1r1a1"}" style="overflow-x: 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full list of Office versions that this help article applies to." class="appliesToOverflowControl ocHidden font-bold collapse" href="javascript:" ms.interactiontype="11" ms.title="Less applies to">Less</a></div> </div> </section> <div id="ucsRailInlineContainer"></div> <article class="ocpArticleContent"><section aria-labelledby="" class="ocpSection"> <p>If you think your account has been hacked, use our interactive tool to help guide you to the right steps.</p> <p> <a href="https://go.microsoft.com/fwlink/?linkid=2196140" target="_blank" role="button" class="ocpExternalLink supLinkButton" data-bi-type="anchor">Start</a> </p> </section><section aria-labelledby="ID0EDD" class="ocpSection"> <h2 id="ID0EDD" class="">Need more help</h2> <div data-bi-view="Grid 2x2" class="supARG"> <div class="supARG-row"> <div class="supARG-column-1-2" data-bi-compnm="row-1,col-1" data-bi-view="Grid 2x2"> <p> <b class="ocpLegacyBold">Account</b> </p> <p> <a href="https://go.microsoft.com/fwlink/?linkid=2214511" target="_blank" class="ocpExternalLink" data-bi-view="Grid 2x2" data-bi-compnm="row-1,col-1" data-bi-type="anchor">Help with the Microsoft account recovery form</a> </p> <p> <a href="/en-us/account-billing/microsoft-account-security-info-verification-codes-bf2505ca-cae5-c5b4-77d1-69d3343a5452" class="ocpArticleLink" data-bi-view="Grid 2x2" data-bi-compnm="row-1,col-1" data-bi-type="anchor">Help with account sign in verification codes</a> </p> <p> <a href="/en-us/account-billing/how-to-help-keep-your-microsoft-account-safe-and-secure-628538c2-7006-33bb-5ef4-c917657362b9" class="ocpArticleLink" data-bi-view="Grid 2x2" data-bi-compnm="row-1,col-1" data-bi-type="anchor">How to keep your account safe and secure</a> </p> <p> <a href="/en-us/account-billing/combining-microsoft-accounts-06b122ca-7323-48f5-8cd7-c3408bcc2123" class="ocpArticleLink" data-bi-view="Grid 2x2" data-bi-compnm="row-1,col-1" data-bi-type="anchor">Combining Microsoft accounts</a> </p> <p> <a href="/en-us/account-billing/accessing-outlook-com-onedrive-and-other-microsoft-services-when-someone-has-died-ebbd2860-917e-4b39-9913-212362da6b2f" class="ocpArticleLink" data-bi-view="Grid 2x2" data-bi-compnm="row-1,col-1" data-bi-type="anchor">Accessing the account of someone who has died</a> </p> </div> <div class="supARG-column-1-2" data-bi-compnm="row-1,col-2" data-bi-view="Grid 2x2"> <p> <b class="ocpLegacyBold">Billing</b> </p> <p> <a href="https://go.microsoft.com/fwlink/?linkid=2214328" target="_blank" class="ocpExternalLink" data-bi-view="Grid 2x2" data-bi-compnm="row-1,col-2" data-bi-type="anchor">Cancel subscription</a> </p> <p> <a href="https://go.microsoft.com/fwlink/?linkid=2214329" target="_blank" class="ocpExternalLink" data-bi-view="Grid 2x2" data-bi-compnm="row-1,col-2" data-bi-type="anchor">Turn off recurring billing</a> </p> <p> <a href="/en-us/account-billing/returning-items-you-bought-from-microsoft-for-exchange-or-refund-81629012-aa4f-f48b-2394-8596f415072b" class="ocpArticleLink" data-bi-view="Grid 2x2" data-bi-compnm="row-1,col-2" data-bi-type="anchor">Help with refunds</a> </p> <p> <a href="/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93" class="ocpArticleLink" data-bi-view="Grid 2x2" data-bi-compnm="row-1,col-2" data-bi-type="anchor">Investigate a billing charge</a> </p> </div> </div> <div class="supARG-row"> <div class="supARG-column-1-2" data-bi-compnm="row-2,col-1" data-bi-view="Grid 2x2"> <p> <b class="ocpLegacyBold">Windows & Office</b> </p> <p> <a href="/en-us/windows/finding-your-bitlocker-recovery-key-in-windows-6b71ad27-0b89-ea08-f143-056f5ab347d6" class="ocpArticleLink" data-bi-view="Grid 2x2" data-bi-compnm="row-2,col-1" data-bi-type="anchor">Help with BitLocker</a> </p> <p>Finding product keys for <a href="/en-us/windows/find-your-windows-product-key-aaa2bf69-7b2b-9f13-f581-a806abf0a886" class="ocpArticleLink" data-bi-view="Grid 2x2" data-bi-compnm="row-2,col-1" data-bi-type="anchor">Windows</a> and <a href="/en-us/office/using-product-keys-with-office-12a5763a-d45c-4685-8c95-a44500213759" class="ocpArticleLink" data-bi-view="Grid 2x2" data-bi-compnm="row-2,col-1" data-bi-type="anchor">Office</a></p> </div> <div class="supARG-column-1-2" data-bi-compnm="row-2,col-2" data-bi-view="Grid 2x2"> <p> <b class="ocpLegacyBold">Other support</b> </p> <p> <a href="https://go.microsoft.com/fwlink/?linkid=2153608" target="_blank" class="ocpExternalLink" data-bi-view="Grid 2x2" data-bi-compnm="row-2,col-2" data-bi-type="anchor">Help with a work or school account password</a> </p> <p> <a href="https://go.microsoft.com/fwlink/?linkid=2214417" target="_blank" class="ocpExternalLink" data-bi-view="Grid 2x2" data-bi-compnm="row-2,col-2" data-bi-type="anchor">I need to talk to a customer support 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