http://click.survio.com/ls/click?upn=9lLCWq0MeifM-2FBEPQXyLHBtIITervs0iLc98ZWsA8-2FM0g11hi9g-2F0jAzfZaJM3mcLryCQGzJb4g6oLP-2BMMMwHw-3D-3DJ573_ciS2M73Mco-2F65xg4G1mWU30yjhmuexJXehPA3apt6leXxnIARRpdx7bms7VPAFj7qgrtS2rQOFxR3XeqFqWAY4E0ec1JZ-2BezNsxmD16tQTjVEabaE9i1XkRnAxtUyk4XUnGZPffzBEHSlv8H1HpoWBuvNo9uEg3Vmz-2BEOCi-2BAIbyiHg2McznDxINmdy02kBM9Be74hFTZV96zeB5jg7N16v2nB6A10bPgS5Qu-2BgxfKzMpLqGaRMcwXVrPE9SW8Lh01S0mZRE2nGGkdIZvr1ETwc5JTMomtpMpPUSwR2dJ-2FWyj784nT8oa4zAUPOn8D6BNZOdIITUM1XuYznZUe1lMw-3D-3D
Last Checked: May 30, 2023, 02:01 EDT
| IP Address: | 167.89.123.124 |
| ASN #: | AS11377 SENDGRID, US |
| Location: | Unknown, Unknown, Unknown |
| URL Reputation: |
|
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Previous checks:
No previous checks.
Domain Name: survio.com
Registry Domain ID: 95716908_DOMAIN_COM-VRSN
Registrar WHOIS Server: whois.joker.com
Registrar URL: https://joker.com
Updated Date: 2022-11-22T08:56:49Z
Creation Date: 2003-03-12T12:49:46Z
Registrar Registration Expiration Date: 2030-03-12T11:49:46Z
Registrar: CSL Computer Service Langenbach GmbH d/b/a joker.com
Registrar IANA ID: 113
Registrar Abuse Contact Email: abuse@joker.com
Registrar Abuse Contact Phone: +49.21186767447
Reseller: Domena byla registrovana na www.webglobe.cz
Reseller: Domain registered at www.webglobe.cz.
Reseller: (c) Webglobe, s.r.o.
Domain Status: clientTransferProhibited https://icann.org/epp#clientTransferProhibited
Registrant Name: Ondrej Coufalik
Registrant Organization: Survio s.r.o.
Registrant Street: Hlinky 995/70
Registrant City: Brno
Registrant State/Province: OT
Registrant Postal Code: 603 00
Registrant Country: CZ
Registrant Phone: +420.721071701
Registrant Email: domainmaster@survio.cz
Admin Name: Ondrej Coufalik
Admin Organization: Survio s.r.o.
Admin Street: Hlinky 995/70
Admin City: Brno
Admin Postal Code: 603 00
Admin Country: CZ
Admin Phone: +420.721071701
Admin Email: domainmaster@survio.cz
Tech Name: Lucie Vojtikova
Tech Organization: Webglobe, s.r.o.
Tech Street: Vinohradska 190
Tech City: Praha 3
Tech Postal Code: 130 61
Tech Country: CZ
Tech Phone: +420.296332211
Tech Fax: +420.296332222
Tech Email: dom-reg-joker@ignum.cz
Name Server: ns1-35.azure-dns.com
Name Server: ns2-35.azure-dns.net
Name Server: ns3-35.azure-dns.org
Name Server: ns4-35.azure-dns.info
DNSSEC: unsigned
URL of the ICANN Whois Inaccuracy Complaint Form: https://www.icann.org/wicf/
>>> Last update of WHOIS database: 2023-05-30T06:01:45Z <<<
For more information on Whois status codes, please visit https://icann.org/epp
NOTE: By submitting a WHOIS query, you agree to abide by the following
NOTE: terms of use: You agree that you may use this data only for lawful
NOTE: purposes and that under no circumstances will you use this data to:
NOTE: (1) allow, enable, or otherwise support the transmission of mass
NOTE: unsolicited, commercial advertising or solicitations via direct mail,
NOTE: e-mail, telephone, or facsimile; or (2) enable high volume, automated,
NOTE: electronic processes that apply to Joker.com (or its computer systems).
NOTE: The compilation, repackaging, dissemination or other use of this data
NOTE: is expressly prohibited without the prior written consent of Joker.com.
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POST200 OK
https://www.google-analytics.com/j/collect?v=1&_v=j100&a=2108563317&t=pageview&_s=1&dl=https%3A%2F%2Fwww.survio.com%2Fnl%2Fondersteuning%2Ftickets%2Fnew&ul=en-us&de=UTF-8&dt=Een%20ticket%20indienen%20%3A%20Survio&sd=24-bit&sr=1366x768&vp=1920x995&je=0&_u=YADAAUABAAAAACAAI~&jid=1049203853&gjid=2135073098&cid=990018424.1685426500&tid=UA-5192617-61&_gid=2037195473.1685426504&_r=1>m=457e35o0&jsscut=1&z=519277614
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<script src="https://assets7.freshdesk.com/assets/cdn/prism-145577363c4d7be56326e9ea7dde460f48a5b9559ddc34938637793f698baebe.js"></script>
<!-- Access portal settings information via javascript -->
<script type="text/javascript"> var portal = {"language":"en","name":"Survio","contact_info":"","current_page_name":"submit_ticket","current_tab":null,"vault_service":{"url":"https://vault-service.freshworks.com/data","max_try":2,"product_name":"fd"},"current_account_id":954788,"preferences":{"bg_color":"#ffffff","header_color":"#ffffff","help_center_color":"#f3f5f7","footer_color":"#525a5e","tab_color":"#ffffff","tab_hover_color":"#3383ff","btn_background":"#f3f5f7","btn_primary_background":"#3383ff","baseFont":"Helvetica","textColor":"#000000","headingsFont":"Helvetica","headingsColor":"#000000","linkColor":"#3383ff","linkColorHover":"#031647","inputFocusRingColor":"#3f8bca","nonResponsive":"false","personalized_articles":true},"image_placeholders":{"spacer":"https://assets9.freshdesk.com/assets/misc/spacer.gif","profile_thumb":"https://assets6.freshdesk.com/assets/misc/profile_blank_thumb-4a7b26415585aebbd79863bd5497100b1ea52bab8df8db7a1aecae4da879fd96.jpg","profile_medium":"https://assets2.freshdesk.com/assets/misc/profile_blank_medium-1dfbfbae68bb67de0258044a99f62e94144f1cc34efeea73e3fb85fe51bc1a2c.jpg"},"falcon_portal_theme":true}; var attachment_size = 20; var blocked_extensions = ""; </script>
</head>
<body>
<header class="banner">
<div class="banner-wrapper page">
<div class="banner-title">
<a href="https://www.survio.com" class="portal-logo"><span class="portal-img"><i></i>
<img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43004820455/logo/p2CbThiK3vJXlMJhbsRR5LMNcbUdhL-lBA.png" alt="Logo" onerror="default_image_error(this)" data-type="logo">
</span></a>
<p class="ellipsis heading">Survio</p>
<p class="title">
<a href="/nl/ondersteuning">Helpcentrum</a>
</p>
</div>
<nav class="banner-nav">
<span class="menu-toggle"></span>
<div class="banner-menu">
<ul class="menu">
<li><a class="home" href="/nl/" target="_blank">Go to Survio</a></li>
<li>
<a class="signin" href="/nl/aanmelden" target="_blank">Inloggen</a>
</li>
<li>
<a class="signup survio-reg-form" href="/nl/registreren" target="_blank">Account aanmaken</a>
</li>
<li class="lang"><span>Talen</span> <i></i></li>
</ul>
<div class="banner-language-selector pull-right" data-tabs="tabs" data-toggle="tooltip" data-placement="bottom" title="" data-original-title=""><ul class="language-options" role="tablist"><li class="dropdown"><h5 class="dropdown-toggle" data-toggle="dropdown"><span>Dutch</span><span class="caret"></span></h5><ul class="dropdown-menu " role="menu" aria-labelledby="dropdownMenu"><li><a class="" tabindex="-1" href="https://www.survio.com/en/help/tickets/new">English</a></li><li><a class="" tabindex="-1" href="https://www.survio.com/cs/napoveda/tickets/new">Czech</a></li><li><a class="active" tabindex="-1" href="https://www.survio.com/nl/ondersteuning/tickets/new"><span class="icon-dd-tick-dark"></span>Dutch </a></li><li><a class="" tabindex="-1" href="https://www.survio.com/fi/ohje/tickets/new">Finnish</a></li><li><a class="" tabindex="-1" href="https://www.survio.com/fr/aide/tickets/new">French</a></li><li><a class="" tabindex="-1" href="https://www.survio.com/de/hilfe/tickets/new">German</a></li><li><a class="" tabindex="-1" href="https://www.survio.com/hu/sugo/tickets/new">Hungarian</a></li><li><a class="" tabindex="-1" href="https://www.survio.com/it/supporto/tickets/new">Italian</a></li><li><a class="" tabindex="-1" href="https://www.survio.com/no/hjelp/tickets/new">Norwegian</a></li><li><a class="" tabindex="-1" href="https://www.survio.com/pl/pomoc/tickets/new">Polish</a></li><li><a class="" tabindex="-1" href="https://www.survio.com/br/suporte/tickets/new">Portuguese (BR)</a></li><li><a class="" tabindex="-1" href="https://www.survio.com/ro/ajutor/tickets/new">Romanian</a></li><li><a class="" tabindex="-1" href="https://www.survio.com/ru/podderzhka/tickets/new">Russian</a></li><li><a class="" tabindex="-1" href="https://www.survio.com/es/ayuda/tickets/new">Spanish</a></li><li><a class="" tabindex="-1" href="https://www.survio.com/sv/hjaelp/tickets/new">Swedish</a></li></ul></li></ul></div> <div class="welcome">Welkom <b></b> </div> <b><a href="https://www.survio.com/nl/ondersteuning/login"><b>Inloggen</b></a></b>
<span class="menu-close"></span>
</div>
</nav>
</div>
</header>
<nav class="page-tabs">
<div class="page no-padding no-header-tabs">
<a data-toggle-dom="#header-tabs" href="#" data-animated="true" class="mobile-icon-nav-menu show-in-mobile"></a>
<div class="nav-link" id="header-tabs">
<a href="https://www.survio.com/nl/ondersteuning/home" class="">Startpagina</a>
<a href="https://www.survio.com/nl/ondersteuning/solutions" class="">Oplossingen</a>
</div>
</div>
</nav>
<!-- Search and page links for the page -->
<div class="page">
<!-- Search and page links for the page -->
<!-- Notification Messages -->
<div class="alert alert-with-close notice" id="noticeajax" style="display:none;"></div>
<div class="c-wrapper">
<div class="new_ticket_page">
<section class="content main rounded-6 fc-new-ticket">
<h1 class="heading"><span>Een ticket versturen</span></h1>
<form class="form-portal ticket-form" rel="validate" id="new_helpdesk_ticket" enctype="multipart/form-data" action="https://www.survio.com/nl/ondersteuning/tickets" accept-charset="UTF-8" method="post" novalidate="novalidate"><input name="utf8" type="hidden" value="✓"><input type="hidden" name="authenticity_token" value="489Tyua6Gs6QdJqR6m7DMABLoqq7iPHP1t6gZda4BMY=">
<div class="control-group ">
<label class=" required control-label requester-label " for="helpdesk_ticket_email" aria-required="true">Uw e-mailadres:</label>
<div class="controls ">
<div class="row-fluid">
<input value="" class="span12 email required" placeholder="E-mail" data-remote="true" type="email" name="helpdesk_ticket[email]" id="helpdesk_ticket_email" aria-required="true">
<div id="name_field" class="default_name_field hide">
<input class="text span12 name_field" placeholder="Uw naam" name="helpdesk_ticket[name]" type="text">
</div>
</div>
</div>
</div>
<div class="control-group ">
<label class=" required control-label subject-label " for="helpdesk_ticket_subject" aria-required="true">Onderwerp:</label>
<div class="controls ">
<input class=" required text span12" placeholder="" type="text" name="helpdesk_ticket[subject]" id="helpdesk_ticket_subject" aria-required="true">
</div>
</div>
<div class="control-group ">
<label class=" control-label cf_survey_url_954788-label " for="helpdesk_ticket_cf_survey_url_954788">Enquête URL:</label>
<div class="controls ">
<input class=" text span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_survey_url_954788]" id="helpdesk_ticket_custom_field_cf_survey_url_954788">
</div>
</div>
<div class="control-group ">
<label class=" required control-label cf_main_issue_954788-label " for="helpdesk_ticket_cf_main_issue_954788" aria-required="true">Belangrijkste probleem</label>
<div class="controls nested_field ">
<select class=" required nested_field" name="helpdesk_ticket[custom_field][cf_main_issue_954788]" id="helpdesk_ticket_custom_field_cf_main_issue_954788" aria-required="true"><option value="">...</option>
<option value="Account management">Account beheer</option>
<option value="I need help with getting started/using Survio">Ik heb hulp nodig bij het opstarten/gebruiken van Survio</option>
<option value="I have a payment related question">Ik heb een betalingsgerelateerde vraag</option>
<option value="I want to talk to sales">Ik wil met de verkoop praten</option>
<option value="I have a question about privacy/security">Ik heb een vraag over privacy / veiligheid</option>
<option value="I want to suggest a new feature or improvement">Ik wil een nieuwe functie of verbetering voorstellen</option></select><div class="level_2" style="display: none;"><label class="required" aria-required="true">Kies een subcategorie</label><select class=" required nested_field" name="helpdesk_ticket[custom_field][cf_subcategory507214_954788]" id="helpdesk_ticket_custom_field_cf_subcategory507214_954788" aria-required="true"></select></div><script>
//<![CDATA[
jQuery('#helpdesk_ticket_custom_field_cf_main_issue_954788').nested_select_tag({"data_tree":[["Account management","Account beheer",[["I'm unable to log in","Ik kan niet inloggen",[]],["I can't find my survey/results","Ik kan mijn enquête/resultaten niet vinden",[]],["I'm unable to reset my password","Ik kan mijn wachtwoord niet resetten",[]],["Other account-related requests","Other account-related requests",[]]]],["I need help with getting started/using Survio","Ik heb hulp nodig bij het opstarten/gebruiken van Survio",[["I need help with creating a survey","Ik heb hulp nodig bij het maken van een enquête",[]],["I have a question about collecting responses","Ik heb een vraag over het verzamelen van reacties",[]],["I have a question about results","Ik heb een vraag over de resultaten",[]],["I have a question about survey settings","Ik heb een vraag over enquête-instellingen",[]]]],["I have a payment related question","Ik heb een betalingsgerelateerde vraag",[["I need help with choosing a subscription","Ik heb hulp nodig bij het kiezen van een abonnement",[]],["I need to pay with a proforma invoice","Ik moet betalen met een proforma factuur",[]],["I have another payment related question","Ik heb een andere betalingsgerelateerde vraag",[]]]],["I want to talk to sales","Ik wil met de verkoop praten",[["I'm interested in a demonstration of Survio PRO","Ik ben geïnteresseerd in een demonstratie van Survio PRO",[]],["I'm interested in trying Survio PRO","Ik ben geïnteresseerd in het proberen van Survio PRO",[]],["I have a general question about Survio PRO","Ik heb een algemene vraag over Survio PRO",[]]]],["I have a question about privacy/security","Ik heb een vraag over privacy / veiligheid",[["I have a general privacy question","Ik heb een algemene privacy vraag",[]],["I have a general security question","Ik heb een algemene veiligheidsvraag",[]],["I believe my account credentials have been stolen","Ik geloof dat mijn accountgegevens zijn gestolen",[]]]],["I want to suggest a new feature or improvement","Ik wil een nieuwe functie of verbetering voorstellen",[["I have a feature request","Ik heb een functie verzoek",[]],["I have a suggestion for improvement","Ik heb een suggestie voor verbetering",[]],["A feature is not working as expected","Een functie werkt niet zoals verwacht",[]]]]],"initValues":null,"disable_children":false,"include_blank":"...","selected":null,"pl_value_id":null,"subcategory_id":"helpdesk_ticket_custom_field_cf_subcategory507214_954788"});
//]]>
</script>
</div>
</div>
<div class="control-group ">
<label class=" required control-label description-label " for="helpdesk_ticket_description" aria-required="true">Leg de vraag of het probleem in detail uit:</label>
<div class="controls ">
<div class="redactor_box"><ul class="redactor_toolbar"><li><a href="javascript:void(null);" title="Vet" class="redactor_btn_bold" tabindex="-1"><span class="hide">Vet</span></a></li><li><a href="javascript:void(null);" title="Cursief" class="redactor_btn_italic" tabindex="-1"><span class="hide">Cursief</span></a></li><li><a href="javascript:void(null);" title="Underline(Ctrl-U)" class="redactor_btn_underline" tabindex="-1"><span class="hide">Underline(Ctrl-U)</span></a></li><li class="redactor_separator"></li><li><a href="javascript:void(null);" title="• Ongeordende lijst" class="redactor_btn_unorderedlist" tabindex="-1"><span class="hide">• Ongeordende lijst</span></a></li><li><a href="javascript:void(null);" title="1. Geordende lijst" class="redactor_btn_orderedlist" tabindex="-1"><span class="hide">1. Geordende lijst</span></a></li><li class="redactor_separator"></li><li><a href="javascript:void(null);" title="Tekstkleur" class="redactor_btn_fontcolor" tabindex="-1"><span class="hide">Tekstkleur</span></a></li><li><a href="javascript:void(null);" title="Achtergrondkleur" class="redactor_btn_backcolor" tabindex="-1"><span class="hide">Achtergrondkleur</span></a></li><li class="redactor_separator"></li><li><a href="javascript:void(null);" title="Link" class="redactor_btn_link" tabindex="-1"><span class="hide">Link</span></a></li></ul><div rel="getPasteImage" style="width:50px;height:0px; overflow: hidden;" contenteditable="true"></div><div class="redactor_editor" dir="ltr" style="height: 148px; font-family: "Helvetica Neue", Helvetica, Arial, sans-serif; font-size: 13px;" contenteditable="true"><p><br></p>
</div><textarea class=" required_redactor html_paragraph span12" rows="6" placeholder="" name="helpdesk_ticket[ticket_body_attributes][description_html]" id="helpdesk_ticket_ticket_body_attributes_description_html" style="display: none;"></textarea></div> <div class="single_file">
<div class="attach-wrapper row-fluid new-attach" id="attachment-type" data-multifile-enable="true" data-location="portal">
<div class="attachments-list-wrap">
<div class="attachments-list-form" id="ticket-container">
<div class="attachment_contents">
<div id="ticket-attachments" class="attachments-wrap shared_attachment_list">
</div>
</div>
</div>
<div class="clearfix"></div>
<div class="hidden_upload">
<div class="add_attachment"><span>+</span> Een bestand bijvoegen</div>
<input type="file" name="emptyfile" id="ticket_file" data-attach-id="ticket" namewhenfilled="helpdesk_ticket[attachments][][resource]" filecontainer="ticket-container" filelist="ticket-attachments" sendfocusto="ticket-body" max_size="20" max_attachment="" class="original_input">
</div>
</div>
<!-- screenshot-->
<!--screenshot end -->
</div>
<script id="file-list-template" type="text/x-jquery-tmpl">
<div class="item">
<span class="{{if (!file_valid) }} alert-invalid {{/if}}">
${name} {{if (size != '0' && size != '0.00 KB ') }} (${size}) {{/if}} -
</span>
<span>
{{if (file_valid) }}
<a href="javascript:void(0)" onclick="Helpdesk.Multifile.remove(this); return false;" inputId="${inputId}" class="attachment-close"></a>
{{/if}}
{{if (!file_valid)}}
{{if (is_blocked) }}
<div>
<span class="alert-invalid-attach-text">
Uw type bijlage(n) wordt/worden niet ondersteund.(Niet toegevoegd)
</span>
</div>
{{else}}
<div>
<span class="alert-invalid-attach-text">
Overschrijdt de maximumgrootte(Niet toegevoegd)
</span>
</div>
{{/if}}
{{/if}}
</span>
</div>
</script>
<script type="text/javascript">
// Fix for Firefox/IE - To override :hover style persistance after click on input[type=file] element
jQuery('div.attach-wrapper a[data-toggle="dropdown"]').bind('click', function(){
jQuery(this).parents('div.attach-wrapper').find('a.attach-link-wrap').first().css({
'background-color': 'inherit',
'background-image': 'inherit',
'color': 'inherit',
'box-shadow': 'inherit'
});
});
jQuery('li.portal-attach a.attach-link-wrap')
.bind('mouseover', function(){
jQuery(this).removeAttr('style');
})
.bind('mousemove', function(event){
// Fix to move "Browse" button along with mouse pointer - fix for IE.
p=jQuery(this).find('div').first();
newLeft = Math.min(175, Math.max(event.clientX - p.offset().left + p.position().left - 5, 0));
window.title = newLeft;
p.css({left: newLeft, top: 0});
})
</script>
</div>
</div>
</div>
<!-- block ends here for fragment cache -->
<input type="hidden" name="meta[user_agent]" id="meta_user_agent" value="Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/58.0.3029.110 Safari/537.36">
<input type="hidden" name="meta[seen_articles]" id="meta_seen_articles">
<input type="hidden" name="meta[enterprise_enabled]" id="meta_enterprise_enabled" value="false"> <input type="hidden" name="meta[referrer]" id="meta_referrer" value="">
<input type="hidden" name="helpdesk_ticket[form_id]" id="helpdesk_ticket_form_id" value="43000000541">
<div class="form-actions">
<input type="submit" name="commit" value="Indienen" id="helpdesk_ticket_submit" class="btn btn-primary">
<a class="btn" href="https://www.survio.com/nl/ondersteuning/home">Annuleren</a>
</div>
</form> <script src="https://assets5.freshdesk.com/assets/cdn/lookup_field-f926c7744526644dd6a09dda0338095e1bbbb11bb6124f280d9a1d6a08f0d35e.js"></script>
<script>
//<![CDATA[
jQuery(document).on('focus', '.redactor_editor', function() {
jQuery('#helpdesk_ticket_ticket_body_attributes_description_html-error').css({'display':'none'})
jQuery('#helpdesk_ticket_ticket_body_attributes_description_html-error').parents('.control-group').removeClass('error-group')
});
jQuery(document).on('blur', '.redactor_editor', function() {
if(!jQuery('#helpdesk_ticket_ticket_body_attributes_description_html').data('redactor').isNotEmpty()){
jQuery('#helpdesk_ticket_ticket_body_attributes_description_html-error').css({'display':'block'})
jQuery('#helpdesk_ticket_ticket_body_attributes_description_html-error').parents('.control-group').addClass('error-group')
}
});
(function($){
var populateRequestForm = function(){
var requester_input = $('#helpdesk_ticket_email');
requester_input.val("").trigger('focusout');
};
jQuery(document).ready(function(){
populateRequestForm();
jQuery('#meta_referrer').val(document.referrer.escapeHTML());
callbackToSolutionSearch = function(string){
var search_url = encodeURI("https://www.survio.com/nl/ondersteuning/search/solutions?max_matches=5&term="+string)
jQuery.ajax({ url: search_url,
dataType: 'json',
success: function(data){
var search_items = jQuery("<ul class='unstyled'>")
jQuery.each(data, function(i, item){
jQuery( "<li>" )
//.append('<span class="label label-small label-light ">'+ item.group +'</span>')
.append("<a href='"+item.url+"'>" + item.title + "</a> ")
.append('<p class="max-search-content">'+ item.desc +'</p>')
//.addClass(item.type.toLowerCase()+'-item')
.appendTo( search_items )
})
if(data.length > 4){
jQuery("<li>")
.append("<a class='search-results-link'>" + "Alle resultaten weergeven" + "</a> ").appendTo( search_items )
}
if(data.length > 0){
jQuery("#new-ticket-search")
.html(search_items)
.prepend("<h4>Verwante artikelen...</h4>")
.show()
}
jQuery('.search-results-link').attr('href', search_url);
jQuery("#helpdesk_ticket_subject").removeClass("sloading loading-small loading-right");
}
});
}
jQuery("#helpdesk_ticket_subject").on("blur", function(ev){
var searchString = this.value.replace(/^\s+|\s+$/g, "");
if(searchString != '' && searchString.length > 1){
jQuery(this).addClass("sloading loading-small loading-right");
callbackToSolutionSearch(searchString);
}else{
jQuery(this).removeClass("sloading loading-small loading-right");
}
});
if( jQBrowser.desktop ){
var redactor_type = "anonymous-ticket"
invokeRedactor('helpdesk_ticket_ticket_body_attributes_description_html', redactor_type)
}
var focus_element = Form.findFirstElement(document.forms[0]);
if ($(focus_element).prop('id') == "helpdesk_ticket_ticket_body_attributes_description_html"){
jQuery(focus_element).data('redactor').$editor.focus();
} else {
Form.focusFirstElement(document.forms[0]);
}
jQuery(".dynamic_sections")
.on("change", function(e){
var id;
var fieldId = this.id;
var $el = jQuery(this);
var selected = $el.find(':selected');
if (selected.length > 0){
id = selected.data().id;
}
var nextElements = $el.closest('div.control-group').nextAll();
nextElements.each(jQuery.proxy(function(index, dataItem){
if (jQuery(dataItem).hasClass('ticket_section'))
dataItem.remove();
else
return false;
},this));
var picklistElementSelector = '.'+fieldId+'_picklist_section_'+id;
var element = jQuery(picklistElementSelector).parent();
var transformedElements;
if(element.length != 0) {
transformedElements = jQuery(jQuery(picklistElementSelector).val()
.replace(new RegExp('<', 'g'), '<')
.replace(new RegExp('>', 'g'), '>'));
transformedElements.insertAfter(jQuery("#"+this.id).parents('.control-group'));
initLookupFields(transformedElements, true);
}
});
jQuery('.dynamic_sections, [id^="helpdesk_ticket_custom_field_"]:not(".nested_field")').trigger('change');
jQuery('[id^="helpdesk_ticket_custom_field_"][type*="checkbox"]').val(1).trigger('change');
initLookupFields();
});
jQuery("#helpdesk_ticket_email").focusout(function(){
var ticket_email = jQuery("#helpdesk_ticket_email").val();
if(false){
jQuery.ajax({
type: 'POST',
data: {email : ticket_email},
datatype: 'json',
url: "/helpdesk/commons/user_companies",
success: function(data){
if(data != false){
jQuery('#helpdesk_ticket_company_id').empty();
jQuery.each(data, function(key, val){
jQuery("<option/>").val(val[1]).html(val[0]).appendTo("#helpdesk_ticket_company_id");
});
if(!jQuery("#cc_emails").hasClass("non_company_ccs")){
jQuery("#helpdesk_ticket_company_id").on("change", function(){
jQuery("#cc_emails_filter").select2('val', '').empty();
});
}
jQuery('#helpdesk_ticket_company_id').val('').change();
jQuery('.company-label').parent().insertAfter(jQuery("#helpdesk_ticket_email"));
jQuery('#helpdesk_ticket_company_id').removeAttr("disabled");
jQuery('.company-label').parent().slideDown();
jQuery('#add-cc-button').slideDown();
}else{
jQuery('#helpdesk_ticket_company_id').attr("disabled", true);
jQuery('.company-label').parent().slideUp();
if(false)
jQuery('#add-cc-button, #cc-emails').slideUp();
}
}
});
}
}).trigger("focusout");
var form_submitted = false;
jQuery('#new_helpdesk_ticket [type=submit]').click(function(event) {
var _form = jQuery('#new_helpdesk_ticket');
var validForm = _form.valid();
_form.find('.datepicker_popover').each(function(index) {
validForm = jQuery(this).valid() && validForm;
});
if(validForm) {
jQuery(this).removeClass('cancel');
} else {
jQuery(this).addClass('cancel');
return false;
}
var cc_emails = _form.find('input[name="cc_emails"]')
var cc_emails_val = cc_emails.val()
if (cc_emails_val && cc_emails_val.split(",").length >= 50) {
alert('You can add upto 50 CC emails');
return false;
}
if(getFromSessionStorage('seenArticlesArray') && getFromSessionStorage('seenArticlesArray').length > 0){
var _seenArticles = getFromSessionStorage('seenArticlesArray').slice().splice(-50); // only taking last 50 items
jQuery('#meta_seen_articles').val(JSON.stringify(_seenArticles));
removeFromSessionStorage('seenArticlesArray');
}
_form.find("button, a.btn").attr('disabled',true);
});
$(window).on('load', function() {
$('[id^="helpdesk_ticket_group_"]').trigger('change');
});
})(jQuery);
//]]>
</script>
<script>
//<![CDATA[
(function($){
$(document).ready(function(){
$("#helpdesk_ticket_email").focusout(function(){
var ticket_email = $("#helpdesk_ticket_email").val().trim().toLowerCase();
var current_user_email = "";
var $nameField = $("#name_field");
(ticket_email === current_user_email || !ticket_email.isValidEmail()) ? $nameField.hide() : $nameField.slideDown();
});
});
})(jQuery);
//]]>
</script>
<script type="text/javascript">
var ticketFormsDropdown = document.getElementById('helpdesk_ticket_forms_dropdown');
if (ticketFormsDropdown) {
var ticketFormPageTitle = document.querySelector('.fc-new-ticket-heading');
ticketFormPageTitle && ticketFormPageTitle.classList.add('hide');
}
</script>
</section>
<section class="sidebar content-light rounded-6 hide ticket-search" id="new-ticket-search">
<br>
</section>
<script>
jQuery(function($){
var lang = "nl";
switch (lang) {
case 'cs' :
var newTicketRequester = 'Vaše e-mailová adresa';
var newTicketSubject = 'Předmět';
var newTicketSurveyURL = 'URL dotazníku';
var newTisketDescription = 'Popište co nejpodrobněji svůj dotaz nebo problém';
break;
case 'nl' :
var newTicketRequester = 'Uw e-mailadres';
var newTicketSubject = 'Onderwerp';
var newTicketSurveyURL = 'Enquête URL';
var newTisketDescription = 'Leg de vraag of het probleem in detail uit';
break;
case 'fr' :
var newTicketRequester = 'Votre adresse mail';
var newTicketSubject = 'Objet';
var newTicketSurveyURL = 'URL du sondage';
var newTisketDescription = 'Décrivez en détail votre problème ou question';
break;
case 'de' :
var newTicketRequester = 'Ihre E-Mail Adresse';
var newTicketSubject = 'Betreff';
var newTicketSurveyURL = 'Web-Adresse der Umfrage (URL)';
var newTisketDescription = 'Erklären Sie das Problem oder eine Frage im Detail';
break;
case 'hu' :
var newTicketRequester = 'Az Ön E-mail címe';
var newTicketSubject = 'Tárgy';
var newTicketSurveyURL = 'Kérdőív URL címe';
var newTisketDescription = 'Magyarázza meg a kérdést, vagy problémát részletesen';
break;
case 'it' :
var newTicketRequester = 'Il tuo indirizzo e-mail';
var newTicketSubject = 'Soggetto';
var newTicketSurveyURL = 'URL Sondaggio';
var newTisketDescription = 'Esponici nel dettaglio la domanda o le difficoltà';
break;
case 'nb-NO' :
var newTicketRequester = 'Din e-postadresse';
var newTicketSubject = 'Emne';
var newTicketSurveyURL = 'Spørreundersøkelsens nettadresse';
var newTisketDescription = 'Vennligst beskriv problemet i detalj';
break;
case 'pl' :
var newTicketRequester = 'Twój adres e-mail';
var newTicketSubject = 'Przedmiot';
var newTicketSurveyURL = 'Adres URL kwestionariusza';
var newTisketDescription = 'Opisz jak najbardziej szczegółowo swój problem';
break;
case 'pt-BR' :
var newTicketRequester = 'Seu endereço de e-mail';
var newTicketSubject = 'Assunto';
var newTicketSurveyURL = 'URL da pesquisa';
var newTisketDescription = 'Explique a sua pergunta sobre o problema em detalhe';
break;
case 'ro' :
var newTicketRequester = 'Adresa dvs. de e-mail';
var newTicketSubject = 'Subiect';
var newTicketSurveyURL = 'Adresă web chestionar (URL)';
var newTisketDescription = 'Explicați întrebarea sau problema detaliat';
break;
case 'ru-RU' :
var newTicketRequester = 'Адрес Вашей электронной почты';
var newTicketSubject = 'Предмет';
var newTicketSurveyURL = 'URL-адрес опроса';
var newTisketDescription = 'Опишите, как можно подробнее, Ваш вопрос или возникшую проблему';
break;
case 'es' :
var newTicketRequester = 'Tu dirección de e-mail';
var newTicketSubject = 'Concepto';
var newTicketSurveyURL = 'URL de la encuesta';
var newTisketDescription = 'Explica tu cuestión o problema de forma detallada';
break;
case 'sv-SE' :
var newTicketRequester = 'Din e-postadress';
var newTicketSubject = 'Subjekt';
var newTicketSurveyURL = 'Enkätens URL';
var newTisketDescription = 'Förklara din fråga eller ditt problem i detalj';
break;
case 'fi' :
var newTicketRequester = 'Sähköpostiosoitteesi';
var newTicketSubject = 'Aihe';
var newTicketSurveyURL = 'Kyselytutkimuksen URL';
var newTisketDescription = 'Förklara din fråga eller ditt problem i detalj';
break;
default :
var newTicketRequester = 'Your e-mail address'; // docs-podpora_email
var newTicketSubject = 'Subject'; // common_predmet
var newTicketSurveyURL = 'Survey URL'; // support-survey-url
var newTisketDescription = 'Explain the question or problem in detail'; // docs-podpora_zprava
break;
}
$('#new_helpdesk_ticket').find('label[for=helpdesk_ticket_email]').text(newTicketRequester+':');
$('#new_helpdesk_ticket').find('label[for=helpdesk_ticket_subject]').text(newTicketSubject+':');
$('#new_helpdesk_ticket').find('label[for=helpdesk_ticket_cf_survey_url_954788]').text(newTicketSurveyURL+':');
$('#new_helpdesk_ticket').find('label[for=helpdesk_ticket_description]').text(newTisketDescription+':');
});
</script>
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</div>
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<!-- Including default portal based script at the bottom -->
<script>
//<![CDATA[
jQuery(document).ready(function() {
// Setting the locale for moment js
moment.lang('nl');
var validation_meassages = {"required":"Dit is een vereist veld.","remote":"Corrigeer dit veld.","email":"Voer een geldig e-mailadres in.","url":"Voer een geldige URL in.","date":"Voer een geldige datum in.","dateISO":"Voer een geldige datum in (ISO).","number":"Voer een geldig nummer in.","digits":"Voer alleen cijfers in.","creditcard":"Voer een geldig creditcardnummer in.","equalTo":"Voer dezelfde waarde nogmaals in.","two_decimal_place_warning":"Value cannot have more than 2 decimal digits","integration_no_match":"geen overeenkomstige gegevens..."}
jQuery.extend(jQuery.validator.messages, validation_meassages );
jQuery(".call_duration").each(function () {
var format,time;
if (jQuery(this).data("time") === undefined) { return; }
if(jQuery(this).hasClass('freshcaller')){ return; }
time = jQuery(this).data("time");
if (time>=3600) {
format = "hh:mm:ss";
} else {
format = "mm:ss";
}
jQuery(this).html(time.toTime(format));
});
});
// Shortcuts variables
var Shortcuts = {"global":{"help":"?","save":"mod+return","cancel":"esc","search":"/","status_dialog":"mod+alt+return","save_cuctomization":"mod+shift+s"},"app_nav":{"dashboard":"g d","tickets":"g t","social":"g e","solutions":"g s","forums":"g f","customers":"g c","reports":"g r","admin":"g a","ticket_new":"g n","compose_email":"g m"},"pagination":{"previous":"alt+left","next":"alt+right","alt_previous":"j","alt_next":"k"},"ticket_list":{"ticket_show":"return","select":"x","select_all":"shift+x","search_view":"v","show_description":"space","unwatch":"w","delete":"#","pickup":"@","spam":"!","close":"~","silent_close":"alt+shift+`","undo":"z","reply":"r","forward":"f","add_note":"n","scenario":"s"},"ticket_detail":{"toggle_watcher":"w","reply":"r","forward":"f","add_note":"n","close":"~","silent_close":"alt+shift+`","add_time":"m","spam":"!","delete":"#","show_activities_toggle":"}","properties":"p","expand":"]","undo":"z","select_watcher":"shift+w","go_to_next":["j","down"],"go_to_previous":["k","up"],"scenario":"s","pickup":"@","collaboration":"d"},"social_stream":{"search":"s","go_to_next":["j","down"],"go_to_previous":["k","up"],"open_stream":["space","return"],"close":"esc","reply":"r","retweet":"shift+r"},"portal_customizations":{"preview":"mod+shift+p"},"discussions":{"toggle_following":"w","add_follower":"shift+w","reply_topic":"r"}};
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var DATE_FORMATS = {"non_us":{"moment_date_with_week":"ddd, D MMM, YYYY","datepicker":"d M, yy","datepicker_escaped":"d M yy","datepicker_full_date":"D, d M, yy","mediumDate":"d MMM, yyyy"},"us":{"moment_date_with_week":"ddd, MMM D, YYYY","datepicker":"M d, yy","datepicker_escaped":"M d yy","datepicker_full_date":"D, M d, yy","mediumDate":"MMM d, yyyy"}};
var lang = {
loadingText: "Een ogenblik geduld...",
viewAllTickets: "View all tickets"
};
//]]>
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<script type="text/javascript">
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href="javascript:void(null);" class="redactor_color_link" style="background-color: rgb(251, 213, 181);"></a><a rel="#ffe694" href="javascript:void(null);" class="redactor_color_link" style="background-color: rgb(255, 230, 148);"></a><a rel="#bfbfbf" href="javascript:void(null);" class="redactor_color_link" style="background-color: rgb(191, 191, 191);"></a><a rel="#3f3f3f" href="javascript:void(null);" class="redactor_color_link" style="background-color: rgb(63, 63, 63);"></a><a rel="#938953" href="javascript:void(null);" class="redactor_color_link" style="background-color: rgb(147, 137, 83);"></a><a rel="#548dd4" href="javascript:void(null);" class="redactor_color_link" style="background-color: rgb(84, 141, 212);"></a><a rel="#95b3d7" href="javascript:void(null);" class="redactor_color_link" style="background-color: rgb(149, 179, 215);"></a><a rel="#d99694" href="javascript:void(null);" class="redactor_color_link" style="background-color: rgb(217, 150, 148);"></a><a rel="#c3d69b" href="javascript:void(null);" class="redactor_color_link" style="background-color: rgb(195, 214, 155);"></a><a rel="#b2a2c7" href="javascript:void(null);" class="redactor_color_link" style="background-color: rgb(178, 162, 199);"></a><a rel="#b7dde8" href="javascript:void(null);" class="redactor_color_link" style="background-color: rgb(183, 221, 232);"></a><a rel="#fac08f" href="javascript:void(null);" class="redactor_color_link" style="background-color: rgb(250, 192, 143);"></a><a rel="#f2c314" href="javascript:void(null);" class="redactor_color_link" style="background-color: rgb(242, 195, 20);"></a><a rel="#a5a5a5" href="javascript:void(null);" class="redactor_color_link" style="background-color: rgb(165, 165, 165);"></a><a rel="#262626" href="javascript:void(null);" class="redactor_color_link" style="background-color: rgb(38, 38, 38);"></a><a rel="#494429" href="javascript:void(null);" class="redactor_color_link" style="background-color: rgb(73, 68, 41);"></a><a rel="#17365d" href="javascript:void(null);" class="redactor_color_link" style="background-color: rgb(23, 54, 93);"></a><a rel="#366092" href="javascript:void(null);" class="redactor_color_link" style="background-color: rgb(54, 96, 146);"></a><a rel="#953734" href="javascript:void(null);" class="redactor_color_link" style="background-color: rgb(149, 55, 52);"></a><a rel="#76923c" href="javascript:void(null);" class="redactor_color_link" style="background-color: rgb(118, 146, 60);"></a><a rel="#5f497a" href="javascript:void(null);" class="redactor_color_link" style="background-color: rgb(95, 73, 122);"></a><a rel="#92cddc" href="javascript:void(null);" class="redactor_color_link" style="background-color: rgb(146, 205, 220);"></a><a rel="#e36c09" href="javascript:void(null);" class="redactor_color_link" style="background-color: rgb(227, 108, 9);"></a><a rel="#c09100" href="javascript:void(null);" class="redactor_color_link" style="background-color: rgb(192, 145, 0);"></a><a rel="#7f7f7f" href="javascript:void(null);" class="redactor_color_link" style="background-color: rgb(127, 127, 127);"></a><a rel="#0c0c0c" href="javascript:void(null);" class="redactor_color_link" style="background-color: rgb(12, 12, 12);"></a><a rel="#1d1b10" href="javascript:void(null);" class="redactor_color_link" style="background-color: rgb(29, 27, 16);"></a><a rel="#0f243e" href="javascript:void(null);" class="redactor_color_link" style="background-color: rgb(15, 36, 62);"></a><a rel="#244061" href="javascript:void(null);" class="redactor_color_link" style="background-color: rgb(36, 64, 97);"></a><a rel="#632423" href="javascript:void(null);" class="redactor_color_link" style="background-color: rgb(99, 36, 35);"></a><a rel="#4f6128" href="javascript:void(null);" class="redactor_color_link" style="background-color: rgb(79, 97, 40);"></a><a rel="#3f3151" href="javascript:void(null);" class="redactor_color_link" style="background-color: rgb(63, 49, 81);"></a><a rel="#31859b" href="javascript:void(null);" class="redactor_color_link" style="background-color: rgb(49, 133, 155);"></a><a rel="#974806" href="javascript:void(null);" class="redactor_color_link" style="background-color: rgb(151, 72, 6);"></a><a rel="#7f6000" href="javascript:void(null);" class="redactor_color_link" style="background-color: rgb(127, 96, 0);"></a><a rel="#808080" href="javascript:void(null);" class="redactor_color_link" style="background-color: rgb(128, 128, 128);"></a><a rel="#00CCFF" href="javascript:void(null);" class="redactor_color_link" style="background-color: rgb(0, 204, 255);"></a><a rel="#0000FF" href="javascript:void(null);" class="redactor_color_link" style="background-color: rgb(0, 0, 255);"></a><a rel="#3366FF" href="javascript:void(null);" class="redactor_color_link" style="background-color: rgb(51, 102, 255);"></a><a rel="#666699" href="javascript:void(null);" class="redactor_color_link" style="background-color: rgb(102, 102, 153);"></a><a rel="#FF0000" href="javascript:void(null);" class="redactor_color_link" style="background-color: rgb(255, 0, 0);"></a><a rel="#339966" href="javascript:void(null);" class="redactor_color_link" style="background-color: rgb(51, 153, 102);"></a><a rel="#800080" href="javascript:void(null);" class="redactor_color_link" style="background-color: rgb(128, 0, 128);"></a><a rel="#33CCCC" href="javascript:void(null);" class="redactor_color_link" style="background-color: rgb(51, 204, 204);"></a><a rel="#008080" href="javascript:void(null);" class="redactor_color_link" style="background-color: rgb(0, 128, 128);"></a><a rel="#FF9900" href="javascript:void(null);" class="redactor_color_link" style="background-color: rgb(255, 153, 0);"></a></div><div class="redactor_dropdown" style="display: none;"><a href="javascript:void(null);" class="" title="(Ctrl-K)">Link invoegen...</a><a href="javascript:void(null);" class="" title="(Ctrl-Shift-K)">Link ontkoppelen</a></div><div id="sui-regform" class="sui-overlay" style="display: none;">
<form class="sui-modal-content">
<h3 id="sui-regform-title">Gratis aanmelden</h3>
<ul>
<li class="email"><span class="sui-input"><input id="reg_email_modal" type="text" data-type="email" name="reg_email" maxlength="150" required="required" autocomplete="username"><label for="reg_email_modal">Uw e-mail</label></span></li>
<li class="password"><span class="sui-input"><input id="reg_passwd_modal" type="password" name="reg_passwd" maxlength="150" required="required" autocomplete="new-password"><label for="reg_passwd_modal">Wachtwoord</label></span></li>
</ul>
<p class="submit"><input type="text" name="q" value="" style="position: absolute; top: -10000px;"><input type="hidden" name="t" value=""><a id="submit" class="sui-btn lg light"><span id="sui-regform-button">Maak uw Enquête</span> <i class="sui-loader"></i></a></p>
<p class="no-card"><span class="sui-font-small">Geen creditkaart nodig.</span> </p>
<p class="demo"><a href="/nl/boek-een-demo" onclick="ga('send','event','KB + Blog','Link','Modal / Registration - get demo');" target="_blank">Boek een demo</a> </p>
<p class="secure"><img alt="Digicert" loading="lazy" src="//prod-8f86.kxcdn.com/s1/web-2020/images/logo-digicert-secure.png" width="100" height="41"></p>
<a class="close sui-icon xs flaticon-close"></a>
</form>
</div></body></html>
