https://hccz.fa.em3.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_2/job/10598/?utm_medium=career+site&utm_source=job+alert
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Domain Name: ORACLECLOUD.COM
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<meta property="og:title" content="Assistant Manager Customer Service Operations Support">
<meta property="og:description" content="Job Description of Customer Service Manager or Assistant Manager (Program Coordinator) External Description - External Pearson VUE (www.pearsonvue.com) is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management, and delivers exams through the world’s most comprehensive and secure network of test centres in more than 175 countries. Pearson VUE is a business of Pearson the world's leading learning company. CORE COMPETENCIES - Experience in managing a small team including a third-party vendor - An individual contributor as well as a team-player - Self-motivated, shows initiative and has a strong sense of responsibility - Positive attitude and a motivator - Display willingness to learn/fast learner - Customer focused - Ability to work in a fast pace global environment with a good understanding of both...">
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charset="utf-8" async="" data-requirecontext="_" data-requiremodule="JET_BASE_URL/min/ojvcomponent-binding" src="https://static.oracle.com/cdn/jet/11.0.0/default/js/min/ojvcomponent-binding.js"></script><script type="text/javascript" charset="utf-8" async="" data-requirecontext="_" data-requiremodule="JET_BASE_URL/min/ojvalidationfactory-base" src="https://static.oracle.com/cdn/jet/11.0.0/default/js/min/ojvalidationfactory-base.js"></script><script type="text/javascript" charset="utf-8" async="" data-requirecontext="_" data-requiremodule="JET_BASE_URL/min/ojconverter-color" src="https://static.oracle.com/cdn/jet/11.0.0/default/js/min/ojconverter-color.js"></script><script type="text/javascript" charset="utf-8" async="" data-requirecontext="_" data-requiremodule="JET_BASE_URL/min/ojvalidator-length" src="https://static.oracle.com/cdn/jet/11.0.0/default/js/min/ojvalidator-length.js"></script><script type="text/javascript" charset="utf-8" async="" data-requirecontext="_" data-requiremodule="JET_BASE_URL/min/ojvalidator-async" src="https://static.oracle.com/cdn/jet/11.0.0/default/js/min/ojvalidator-async.js"></script><base href="/hcmUI/CandidateExperience/en/sites/CX_2">
<link rel="icon" sizes="16x16" type="image/png" title="favicon" href="/hcmUI/CandExpStatic/siteFavicon/favicon-16x16.png?siteNumber=CX_2&size=16x16">
<link rel="icon" sizes="144x144" type="image/png" title="favicon" href="/hcmUI/CandExpStatic/siteFavicon/favicon-144x144.png?siteNumber=CX_2&size=144x144">
<link rel="icon" sizes="152x152" type="image/png" title="favicon" href="/hcmUI/CandExpStatic/siteFavicon/favicon-152x152.png?siteNumber=CX_2&size=152x152">
<link rel="apple-touch-icon" sizes="152x152" type="image/png" title="favicon" href="/hcmUI/CandExpStatic/siteFavicon/favicon-152x152.png?siteNumber=CX_2&size=152x152">
<link rel="stylesheet" href="https://static.oracle.com/cdn/jet/11.0.0/default/css/alta/oj-alta-notag-min.css">
<link rel="stylesheet" href="/hcmUI/CandExpStatic/22.10.83/css/main-minimal.css">
<link rel="stylesheet" title="cx-custom" data-custom-css="" href="/hcmUI/CandExpStatic/css/ce-custom.css?themeNumber=5&lang=en&themeVersion=1&brandVersion=4&brandTlVersion=4&siteNumber=CX_2">
<script data-cx-config="">
var CX_CONFIG = {
app: {
apiBaseUrl: 'https://hccz.fa.em3.oraclecloud.com:443',
uiBaseUrl: 'https://hccz.fa.em3.oraclecloud.com:443/hcmUI',
faHostUrl: '',
siteName: 'Candidate Experience site',
siteCode: 'Pearson',
siteNumber: 'CX_2',
siteLang: 'en',
languages: [
{
"code": "de",
"fusionCode": "D",
"direction": "ltr",
"label": "Deutsch"
},
{
"code": "en",
"fusionCode": "US",
"direction": "ltr",
"label": "American English"
},
{
"code": "es",
"fusionCode": "E",
"direction": "ltr",
"label": "Espa\u00f1ol"
},
{
"code": "fr",
"fusionCode": "F",
"direction": "ltr",
"label": "Fran\u00e7ais"
},
{
"code": "it",
"fusionCode": "I",
"direction": "ltr",
"label": "Italiano"
},
{
"code": "pt-BR",
"fusionCode": "PTB",
"direction": "ltr",
"label": "Portugu\u00eas do Brasil"
},
{
"code": "zh-TW",
"fusionCode": "ZHT",
"direction": "ltr",
"label": "\u7e41\u9ad4\u4e2d\u6587"
}
],
headerMode: 1,
footerMode: 1,
template: {
"templateNumber": "minimal",
"welcomeText": "JOIN OUR TEAM",
"mainCallForAction": null
},
templates: {
},
talentCommunitySignUp: {
"title": "Pearson Talent Community",
"buttonLabel": "I'm Interested!",
"showAtSearchResults": true,
"showWhenNoSearchResultsFound": true,
"description": "Receive alerts about new job postings that interest you."
},
tcOptInEnabled: true,
gjsEnabled: true,
chatbot:{
"channelId": "",
"width": "440px",
"sendIcon": "",
"botButtonIconSubText": "#{adfBundle['oracle.apps.hcm.people.resource.HcmPeopleTopGenBundle']['OText.Iconthatopensthechatwindow.Instructiontextthatdescribesth']}",
"font": "16px \"Helvetica Neue\", Helvetica, Arial, sans-serif",
"locale": "en-US",
"chatBubbleIconSubText": "#{adfBundle['oracle.apps.hcm.people.resource.HcmPeopleTopGenBundle']['OText.Imagetodisplaywhenuseriswaitingforbotsre.Instructiontextthatdescribesan']}",
"botIcon": "",
"typingIndicatorTimeout": "45",
"URI": "idcs-oda-f7e6811d817e4fa6aba31d0043085a4a-da5.data.digitalassistant.oci.oraclecloud.com",
"botButtonIcon": "",
"chatBubbleIconHeight": "18px",
"personIconSubText": "#{adfBundle['oracle.apps.hcm.people.resource.HcmPeopleTopGenBundle']['OText.Imageshownnexttotheuserswrittenresponses.Instructiontextthatdescribesth']}",
"autoplayVideo": false,
"errorIcon": "",
"theme": "",
"chatBubbleIcon": "",
"personIcon": "",
"enableSpeech": false,
"colors": {
"botText": null,
"branding": "#1B8FD2",
"textLight": "#737373",
"notificationBadgeBackground": null,
"footerBackground": null,
"userMessageBackground": null,
"userText": "#212121",
"botMessageBackground": null,
"conversationBackground": null,
"text": null,
"headerBackground": null,
"notificationBadgeText": null,
"cardBackground": null
},
"audioResponseOnIcon": "",
"enableBotAudioResponse": true,
"initBotAudioMuted": true,
"closeIcon": "",
"sendIconSubText": "",
"attachmentIcon": "",
"logoIcon": "",
"errorIconSubText": "",
"enableAutocompleteClientCache": true,
"position": "{bottom: '20px', right: '20px'}",
"displayActionsAsPills": true,
"clearMessageIcon": "",
"showTypingIndicator": true,
"chatBubbleIconWidth": "24px",
"height": "620px",
"openChatOnLoad": false,
"disablePastActions": "all",
"enableLocalConversationHistory": true,
"enableAttachment": false,
"conversationBeginPosition": "top",
"i18n": {
"en": {
"send": "Send",
"close": "Close",
"audioResponseOff": "Audio Response Off",
"chatSubtitle": null,
"audioResponseOn": "Audio Response On",
"chatTitle": "Chat Title",
"inputPlaceholder": "Text Placeholder",
"clear": "Clear"
}
},
"enableSpeechAutoSend": false,
"enableAutocomplete": true,
"openLinksInNewWindow": true,
"audioResponseOffIcon": "",
"initUserHiddenMessage": "Hi",
"micIcon": "",
"logoIconSubText": "#{adfBundle['oracle.apps.hcm.people.resource.HcmPeopleTopGenBundle']['OText.Logoimagedisplayedintheheaderofthechatwi.Instructiontextthatdescribesth']}",
"autoplayAudio": false,
"enableTimestamp": false,
"enableClearMessage": false,
"botIconSubText": "#{adfBundle['oracle.apps.hcm.people.resource.HcmPeopleTopGenBundle']['OText.Imageshownnexttothebotwrittenresponses.Instructiontextthatdescribesth']}",
"enableDraggableButton": false,
"messagePadding": "15px"
},
cookieConsent : {
"popUpMessage": "Cookie Policy",
"declineButtonLabel": null,
"declineButtonEnabled": false,
"acceptButtonLabel": "Accept",
"cookieMessageEnabled": true,
"policyMessage": "Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. \n\nCookies may be blocked or disabled through internet browser settings on each computer and browser used by a user. In addition, a user can use opt-out tools for ad networks and firms who participate in the Network Advertising Initiative at http://optout.networkadvertising.org/ or the Digital Advertising Alliance at http://optout.aboutads.info/. \n\nTo effectively manage cookies via browser settings or through these ad industry opt-out tools, opt-out and set cookie preferences on all browsers and all devices used. In addition, check and reset preferences after clearing cache or cookies.\n\nPlease note that disabling or blocking cookies may reduce the functionality of this and other sites. \n\nChanges\n\nWe may revise this Cookies Policy through an updated posting. We will identify the effective date of the revision in the posting. Often updates may be made to provide greater clarity or to comply with changes in regulatory requirements. If the updates involve material changes, we will provide notice of the change through a conspicuous notice on this site or other appropriate way. Continued use of the site after the effective date of a posted revision evidences acceptance. Please contact us if you have any questions, concerns or any objection about any changes.\nContact us\n\nPlease contact us about this Cookies Policy, or with any requests or questions relating to the privacy of personal information collected or processed by Pearson."
},
settings : [
{
"settingValue": "true",
"settingKey": "LOCATIONS_FACET_ENABLED"
},
{
"settingValue": "true",
"settingKey": "TITLES_FACET_ENABLED"
},
{
"settingValue": "true",
"settingKey": "POSTING_DATES_FACET_ENABLED"
},
{
"settingValue": "false",
"settingKey": "WORK_LOCATIONS_FACET_ENABLED"
},
{
"settingValue": "true",
"settingKey": "CATEGORIES_FACET_ENABLED"
},
{
"settingValue": "none",
"settingKey": "WORK_LOCATIONS_DISPLAY"
}
],
links : {
"footer": [
{
"visibleOnMobile": true,
"sublinks": [
],
"text": "Privacy Policy",
"url": "https://www.pearson.com/privacy-policy.html",
"name": "Privacy Policy"
},
{
"visibleOnMobile": true,
"sublinks": [
],
"text": "Terms of Use",
"url": "https://www.pearson.com/cookies.html",
"name": "Terms of Use"
},
{
"visibleOnMobile": true,
"sublinks": [
],
"text": "Modern Slavery Act",
"url": "https://www.pearson.com/corporate/about-pearson/our-position-on/modern-day-slavery.html",
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"text": "Accessibility",
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optinDescriptionStr: "<body> \n <span>Privacy Notice</span> \n <span></span> \n <br /> \n <br /> \n <b>Why do we have this notice?</b> \n <span></span> \n <br /> \n <span>Pearson is a data controller and is responsible for processing personal information about you.</span> \n <span></span> \n <br /> \n <span>We are committed to complying with data protection law and protecting the privacy and security</span> \n <span></span> \n <br /> \n <span>of your personal information. This notice describes how and why we collect and use personal</span> \n <span></span> \n <br /> \n <span>information about you during and after your working relationship with us and you should read this</span> \n <span></span> \n <br /> \n <div>\n carefully to understand how we handle your personal information. \n </div> \n <div> \n <br /> \n </div> \n <span>This is a global privacy notice and applies to information collected in all countries where Pearson</span> \n <span></span> \n <br /> \n <span>employees are located and consultants are hired. The actual information collected may vary by</span> \n <span></span> \n <br /> \n <span>country, as permitted by law. Therefore; there may be content in this document that not apply</span> \n <span></span> \n <br /> \n <span>specifically to you. If you have any questions about this policy, please contact</span> \n <span></span> \n <br /> \n <div>\n dataprivacy@pearson.com \n </div> \n <div> \n <br /> \n </div> \n <span>This notice, which applies to current and former employees, workers and contractors and</span> \n <span></span> \n <br /> \n <div>\n contingent workers. It does not form part of any contract we have with you. \n </div> \n <div> \n <br /> \n </div> \n <div> \n <b>What information might we hold about you?</b> \n </div> \n <div> \n <br /> \n </div> \n <span>Personal data, or personal information means any information about an individual from which</span> \n <span></span> \n <br /> \n <span>that person can be identified. We may collect, store, and use some or all of the following</span> \n <span></span> \n <br /> \n <div>\n categories of personal information about you: \n </div> \n <div> \n <br /> \n </div> \n <span>\u25cf Personal contact details such as name, title, addresses, telephone numbers, and</span> \n <span></span> \n <br /> \n <span>personal email addresses.</span> \n <span></span> \n <br /> \n <span>\u25cf Date of birth.</span> \n <span></span> \n <br /> \n <span>\u25cf Gender.</span> \n <span></span> \n <br /> \n <span>\u25cf Marital status and dependants.</span> \n <span></span> \n <br /> \n <span>\u25cf Next of kin and emergency contact information.</span> \n <span></span> \n <br /> \n <span>\u25cf National Insurance number, Social Security number or other Government</span> \n <span></span> \n <br /> \n <span>identifiers.</span> \n <span></span> \n <br /> \n <span>\u25cf Bank account details, payroll records and tax status information.</span> \n <span></span> \n <br /> \n <span>\u25cf Salary, annual leave, pension and benefits information.</span> \n <span></span> \n <br /> \n <span>\u25cf Start date.</span> \n <span></span> \n <br /> \n <span>\u25cf Location of employment or workplace.</span> \n <span></span> \n <br /> \n <span>\u25cf Copy of driving license, visas and other Government documents.</span> \n <span></span> \n <br /> \n <span>\u25cf Recruitment information (including copies of right to work documentation,</span> \n <span></span> \n <br /> \n <span>references and other information included in a CV/Resume or cover letter or as part</span> \n <span></span> \n <br /> \n <span>of the application process).</span> \n <span></span> \n <br /> \n <span>\u25cf Employment records (including job titles, work history, working hours, training</span> \n <span></span> \n <br /> \n <span>records and professional memberships).</span> \n <span></span> \n <br /> \n <span>\u25cf Details from background checks and other due diligence processes;</span> \n <span></span> \n <br /> \n <span>\u25cf Compensation history.</span> \n <span></span> \n <br /> \n <span>Privacy Notice (Internal)/version 0.1/26.11.2018 3</span> \n <span></span> \n <br /> \n <span>\u25cf Performance information.</span> \n <span></span> \n <br /> \n <span>\u25cf Disciplinary and grievance information.</span> \n <span></span> \n <br /> \n <span>\u25cf CCTV footage and other information obtained through electronic means such as</span> \n <span></span> \n <br /> \n <span>staff ID cards and swipe card records.</span> \n <span></span> \n <br /> \n <span>\u25cf Information about your use of our information and communications systems.</span> \n <span></span> \n <br /> \n <span>\u25cf Photographs.</span> \n <span></span> \n <br /> \n <span>Subject to any local or national requirements or restrictions on the collection of specific data</span> \n <span></span> \n <br /> \n <span>referenced below, we may also collect, store and use the following special categories of more</span> \n <span></span> \n <br /> \n <span>sensitive personal information (Special Categories):</span> \n <span></span> \n <br /> \n <span>\u25cf Information about your race or ethnicity, veteran status, religious beliefs, sexual</span> \n <span></span> \n <br /> \n <span>orientation and political opinions.</span> \n <span></span> \n <br /> \n <span>\u25cf Trade union membership.</span> \n <span></span> \n <br /> \n <span>\u25cf Information about your health, including disability status, medical condition, health</span> \n <span></span> \n <br /> \n <span>and sickness records.</span> \n <span></span> \n <br /> \n <span>\u25cf Genetic information and biometric data.</span> \n <span></span> \n <br /> \n <div>\n \u25cf Information about criminal convictions and offenses \n </div> \n <div>\n . \n </div> \n <div> \n <b>How is this information collected?</b> \n </div> \n <div> \n <b><br /></b> \n </div> \n <span>We collect personal information about you through the application and recruitment process,</span> \n <span></span> \n <br /> \n <span>either directly from you or sometimes from an employment agency or background check</span> \n <span></span> \n <br /> \n <span>provider. We may sometimes collect additional information from third parties including former</span> \n <span></span> \n <br /> \n <span>employers, credit reference agencies or other background check agencies.</span> \n <span></span> \n <br /> \n <span>We will also collect additional personal information in the course of job-related activities</span> \n <span></span> \n <br /> \n <div>\n throughout the period of you working for us. \n </div> \n <div> \n <br /> \n </div> \n <div> \n <b>How do we use this information?</b> \n </div> \n <div> \n <b><br /></b> \n </div> \n <span>Our legal basis for using your personal information</span> \n <span></span> \n <br /> \n <div>\n We may use the categories of information in the list above (at paragraph 3): \n </div> \n <div> \n <br /> \n </div> \n <span>\u25cf To enter into and/or perform our contract or employment obligations with you;</span> \n <span></span> \n <br /> \n <span>and/or</span> \n <span></span> \n <br /> \n <span>\u25cf With your consent; and/or</span> \n <span></span> \n <br /> \n <span>\u25cf to enable us to comply with legal obligations; and/or</span> \n <span></span> \n <br /> \n <span>\u25cf in some cases, to pursue other legitimate interests of our own.</span> \n <span></span> \n <br /> \n <span>We may also use your personal information in the following situations, which are likely to be rare:</span> \n <span></span> \n <br /> \n <span>\u25cf Where we need to protect your interests (or someone else\u2019s interests).</span> \n <span></span> \n <br /> \n <span>\u25cf Where it is needed in the public interest or for official purposes.</span> \n <span></span> \n <br /> \n <br /> \n <div> \n <b>How we may use your personal information</b> \n </div> \n <div> \n <b><br /></b> \n </div> \n <div>\n The types of situations in which we may process your personal information are listed below: \n </div> \n <div> \n <br /> \n </div> \n <span>\u25cf Making a decision about your recruitment or appointment.</span> \n <span></span> \n <br /> \n <span>\u25cf Determining the terms on which you work for us.</span> \n <span></span> \n <br /> \n <span>\u25cf Checking you are legally entitled to work in the country you will be employed or</span> \n <span></span> \n <br /> \n <span>engaged.</span> \n <span></span> \n <br /> \n <span>\u25cf Paying you and, if you are an employee, deducting tax and benefit or National</span> \n <span></span> \n <br /> \n <span>Insurance contributions.</span> \n <span></span> \n <br /> \n <span>\u25cf Providing the following benefits to you, if applicable:</span> \n <span></span> \n <br /> \n <ul> \n <li>Healthcare;</li> \n <li>Dental coverage;</li> \n <li>Share awards / Share save schemes;</li> \n <li>Life assurance (insurance?);</li> \n <li>Other local benefits;</li> \n </ul> \n <span>\u25cf Liaising with your pension provider.</span> \n <span></span> \n <br /> \n <span>\u25cf Administering the contract or employment relationship we have entered into with</span> \n <span></span> \n <br /> \n <span>you.</span> \n <span></span> \n <br /> \n <span>\u25cf Business management and planning, including accounting and auditing.</span> \n <span></span> \n <br /> \n <span>\u25cf Conducting performance reviews, managing performance and determining</span> \n <span></span> \n <br /> \n <span>performance requirements.</span> \n <span></span> \n <br /> \n <span>\u25cf Making decisions about salary reviews and compensation.</span> \n <span></span> \n <br /> \n <span>\u25cf Assessing qualifications for a particular job or task, including decisions about</span> \n <span></span> \n <br /> \n <span>promotions.</span> \n <span></span> \n <br /> \n <span>\u25cf Gathering evidence for possible grievance or disciplinary proceedings</span> \n <span></span> \n <br /> \n <span>\u25cf Making decisions about your continued employment or engagement.</span> \n <span></span> \n <br /> \n <span>\u25cf Making arrangements for the termination of our working relationship.</span> \n <span></span> \n <br /> \n <span>\u25cf Education, training and development requirements.</span> \n <span></span> \n <br /> \n <span>\u25cf Dealing with legal disputes involving you, or other employees, workers and</span> \n <span></span> \n <br /> \n <span>contractors, including accidents at work.</span> \n <span></span> \n <br /> \n <span>\u25cf Ascertaining your fitness and/or qualifications to work.</span> \n <span></span> \n <br /> \n <span>\u25cf Managing sickness absence.</span> \n <span></span> \n <br /> \n <span>\u25cf Complying with health and safety obligations.</span> \n <span></span> \n <br /> \n <span>\u25cf To prevent fraud.</span> \n <span></span> \n <br /> \n <span>\u25cf To monitor your use of our information and communication systems to ensure</span> \n <span></span> \n <br /> \n <span>compliance with our IT policies.</span> \n <span></span> \n <br /> \n <span>Privacy Notice (Internal)/version 0.1/26.11.2018 5</span> \n <span></span> \n <br /> \n <span>\u25cf To ensure network and information security, including preventing unauthorised</span> \n <span></span> \n <br /> \n <span>access to our computer and electronic communications systems and preventing</span> \n <span></span> \n <br /> \n <span>malicious software distribution.</span> \n <span></span> \n <br /> \n <span>\u25cf To conduct data analytics studies to review and better understand employee</span> \n <span></span> \n <br /> \n <span>retention and attrition rates.</span> \n <span></span> \n <br /> \n <div>\n \u25cf Equal opportunities monitoring. \n </div> \n <div> \n <br /> \n </div> \n <span>With your consent Some of the above grounds for processing will overlap and there may be</span> \n <span></span> \n <br /> \n <span>several grounds which justify our use of your personal information.</span> \n <span></span> \n <br /> \n <span>Where a particular benefit is operated by a third party, they will be a data controller for your</span> \n <span></span> \n <br /> \n <span>personal data and their privacy notice(s) will apply for any applicable benefits you have chosen to</span> \n <span></span> \n <br /> \n <div>\n access. \n </div> \n <div> \n <b><br /></b> \n </div> \n <div> \n <b>Special Categories of personal information</b> \n </div> \n <div> \n <b><br /></b> \n </div> \n <div>\n When we can use it \n </div> \n <div> \n <br /> \n </div> \n <span>Special Categories (see paragraph 2 above) of personal information require higher levels of</span> \n <span></span> \n <br /> \n <span>protection. We may process such information in the following circumstances:</span> \n <span></span> \n <br /> \n <span>\u25cf In limited circumstances, with your explicit written consent.</span> \n <span></span> \n <br /> \n <span>\u25cf Where we need to carry out our legal obligations and in line with our employment or</span> \n <span></span> \n <br /> \n <span>data protection policies, or for government reporting.</span> \n <span></span> \n <br /> \n <span>\u25cf Where it is needed in the public interest, such as for equal opportunities monitoring</span> \n <span></span> \n <br /> \n <span>and in line with our employment or data protection policies.</span> \n <span></span> \n <br /> \n <span>\u25cf Where it is needed to assess your working capacity on health grounds, and</span> \n <span></span> \n <br /> \n <span>evaluate the need for reasonable accommodations subject to appropriate</span> \n <span></span> \n <br /> \n <div>\n confidentiality safeguards. \n </div> \n <div> \n <br /> \n </div> \n <span>Less commonly, we may process this type of information where it is needed in relation to legal</span> \n <span></span> \n <br /> \n <span>claims or where it is needed to protect your interests (or someone else\u2019s interests) and you are</span> \n <span></span> \n <br /> \n <span>not capable of giving your consent (such as a medical emergency), or where you have already</span> \n <span></span> \n <br /> \n <div>\n made the information public. \n </div> \n <div> \n <br /> \n </div> \n <div> \n <b>How we may use it</b> \n </div> \n <div> \n <br /> \n </div> \n <span>We may use Special Categories of personal information in the following ways, as permitted by</span> \n <span></span> \n <br /> \n <span>law:</span> \n <span></span> \n <br /> \n <span>\u25cf We may use information relating to leaves of absence, which may include sickness</span> \n <span></span> \n <br /> \n <span>absence or family related leaves, to comply with employment and other laws.</span> \n <span></span> \n <br /> \n <span>\u25cf We may use information about your physical or mental health, or disability status, to</span> \n <span></span> \n <br /> \n <span>ensure your health and safety in the workplace and to assess your fitness to work,</span> \n <span></span> \n <br /> \n <span>to provide appropriate workplace adjustments, to monitor and manage sickness</span> \n <span></span> \n <br /> \n <span>absence and to administer benefits.</span> \n <span></span> \n <br /> \n <span>\u25cf We may use information about your race or national or ethnic origin, veteran status,</span> \n <span></span> \n <br /> \n <span>disability status, religious, philosophical or moral beliefs, or your sexual life or</span> \n <span></span> \n <br /> \n <span>Privacy Notice (Internal)/version 0.1/26.11.2018 6</span> \n <span></span> \n <br /> \n <span>sexual orientation, to comply with government reporting or equalities legislation and</span> \n <span></span> \n <br /> \n <span>ensure meaningful equal opportunity monitoring and reporting.</span> \n <span></span> \n <br /> \n <span>\u25cf We may use trade union membership information to pay trade union premiums,</span> \n <span></span> \n <br /> \n <span>register the status of a protected employee and to comply with employment law</span> \n <span></span> \n <br /> \n <div>\n obligations. \n </div> \n <div> \n <br /> \n </div> \n <div> \n <b>Consent</b> \n </div> \n <div> \n <br /> \n </div> \n <span>In most instances, we rely on other legal grounds, including but not limited to contracts, to</span> \n <span></span> \n <br /> \n <span>process your data. In circumstances, where consent is required, we will comply with any</span> \n <span></span> \n <br /> \n <span>applicable local or national requirements.</span> \n <span></span> \n <br /> \n <div>\n Information about criminal convictions \n </div> \n <div> \n <br /> \n </div> \n <span>We may only use information relating to criminal convictions where the law allows us to do so.</span> \n <span></span> \n <br /> \n <span>This will usually be where such processing is necessary to carry out our obligation, for example</span> \n <span></span> \n <br /> \n <div>\n our safeguarding obligations for children or vulnerable adults. \n </div> \n <div> \n <br /> \n </div> \n <span>Less commonly, we may use information relating to criminal convictions where it is necessary in</span> \n <span></span> \n <br /> \n <span>relation to legal claims, where it is necessary to protect your interests (or someone else\u2019s</span> \n <span></span> \n <br /> \n <span>interests) and you are not capable of giving your consent, or where the information is already</span> \n <span></span> \n <br /> \n <div>\n public. \n </div> \n <div> \n <br /> \n </div> \n <span>We will only collect information about criminal convictions if it is appropriate given the nature of</span> \n <span></span> \n <br /> \n <span>the role /or where we are legally able to do so and in order to establish whether you can be</span> \n <span></span> \n <br /> \n <span>employed or engaged by Pearson. Where appropriate, we will collect information about criminal</span> \n <span></span> \n <br /> \n <span>convictions as part of the recruitment process or we may be notified of such information directly</span> \n <span></span> \n <br /> \n <div>\n by you in the course of you working for us. \n </div> \n <div> \n <br /> \n </div> \n <div> \n <b>Automated decision making</b> \n </div> \n <div> \n <br /> \n </div> \n <span>Automated decision-making takes place when an electronic system uses personal information to</span> \n <span></span> \n <br /> \n <span>make a decision without human intervention. We do not envisage that any decisions will be taken</span> \n <span></span> \n <br /> \n <span>about you using automated means, and we will notify you by updating this notice if this position</span> \n <span></span> \n <br /> \n <span>changes. Any use of automated decision making will not have a significant impact on you and will</span> \n <span></span> \n <br /> \n <div>\n only be used if we have a lawful basis for doing so in the following circumstances: \n </div> \n <div> \n <br /> \n </div> \n <span>\u25cf Where we have notified you of the decision and given you 21 days to request a</span> \n <span></span> \n <br /> \n <span>reconsideration.</span> \n <span></span> \n <br /> \n <span>\u25cf Where it is necessary to perform the contract with you and appropriate measures</span> \n <span></span> \n <br /> \n <span>are in place to safeguard your rights.</span> \n <span></span> \n <br /> \n <span>\u25cf In limited circumstances, with your explicit written consent and where appropriate</span> \n <span></span> \n <br /> \n <span>measures are in place to safeguard your rights.</span> \n <span></span> \n <br /> \n <b><br /></b> \n <span></span> \n <span></span> \n <span></span> \n <div> \n <b>Data Sharing</b> \n </div> \n <div> \n <br /> \n </div> \n <span>Why might you share my personal information with third parties?</span> \n <span></span> \n <br /> \n <span>We may have to share your data with third parties, (including third-party service providers and</span> \n <span></span> \n <br /> \n <span>other entities in the group) where required by law, where it is necessary to administer the working</span> \n <span></span> \n <br /> \n <span>relationship with you or where we have another legitimate interest in doing so.</span> \n <span></span> \n <br /> \n <span>If we do share data, we require third parties to take appropriate security measures and only</span> \n <span></span> \n <br /> \n <div>\n process your data for specified purposes. \n </div> \n <div> \n <br /> \n </div> \n <span>Which third-party service providers process my personal information?</span> \n <span></span> \n <br /> \n <span>\u201cThird parties\u201d includes third-party service providers (including contractors and designated</span> \n <span></span> \n <br /> \n <span>agents) and other entities within our group. Third parties may process personal information about</span> \n <span></span> \n <br /> \n <div>\n you for the following purposes: \n </div> \n <div> \n <br /> \n </div> \n <span>\u25cf Payroll processing;</span> \n <span></span> \n <br /> \n <span>\u25cf The provision of employee benefits;</span> \n <span></span> \n <br /> \n <span>\u25cf The provision of pension benefits;</span> \n <span></span> \n <br /> \n <span>\u25cf Background and credit reference checking</span> \n <span></span> \n <br /> \n <span>\u25cf The operation of Pearson\u2019s IT systems;</span> \n <span></span> \n <br /> \n <span>\u25cf The operation and support of Pearson\u2019s IT systems;</span> \n <span></span> \n <br /> \n <div>\n \u25cf The operation of Pearson\u2019s Finance, Legal and CISO functions. \n </div> \n <div> \n <br /> \n </div> \n <div> \n <b>Transferring information outside the EU</b> \n </div> \n <div> \n <br /> \n </div> \n <span>We may transfer and process the personal information we collect about you to another country,</span> \n <span></span> \n <br /> \n <span>including countries outside the EU and Canada to enable Pearson and its service providers to</span> \n <span></span> \n <br /> \n <span>process your information consistent with this Privacy Notice. These countries may include, but</span> \n <span></span> \n <br /> \n <div>\n are not limited to, the following: \n </div> \n <div> \n <br /> \n </div> \n <span>\u25cf USA</span> \n <span></span> \n <br /> \n <span>\u25cf Canada</span> \n <span></span> \n <br /> \n <span>\u25cf India</span> \n <span></span> \n <br /> \n <span>\u25cf The Philippines</span> \n <span></span> \n <br /> \n <span>\u25cf UK</span> \n <span></span> \n <br /> \n <div>\n \u25cf Any other country where Pearson employs staff \n </div> \n <div> \n <br /> \n </div> \n <span>To ensure that your personal information receives an adequate level of protection all information</span> \n <span></span> \n <br /> \n <span>is transmitted in a secure manner in accordance with our Privacy Policy and will only be used for</span> \n <span></span> \n <br /> \n <span>the purposes that it was originally collected. We also ensure that model clauses are in force in</span> \n <span></span> \n <br /> \n <span>any relevant legal contracts and agreements (including agreements between Pearson group</span> \n <span></span> \n <br /> \n <span>companies) to ensure that your personal information is treated by third parties and other Pearson</span> \n <span></span> \n <br /> \n <span>companies in a way that is consistent with and which respects all applicable local and national</span> \n <span></span> \n <br /> \n <span>laws, including, without limitation those in Canada, the EU and UK, on data protection. If you</span> \n <span></span> \n <br /> \n <div>\n require further information about this, please contact the Data Privacy Office. \n </div> \n <div> \n <br /> \n </div> \n <div> \n <b>Data Security</b> \n </div> \n <div> \n <b><br /></b> \n </div> \n <span>We have put in place appropriate security measures to prevent your personal information from</span> \n <span></span> \n <br /> \n <span>being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. We also</span> \n <span></span> \n <br /> \n <span>have procedures to deal with any suspected data security breach and will notify you and any</span> \n <span></span> \n <br /> \n <div>\n applicable regulator of a suspected breach where we are legally required to do so. \n </div> \n <div> \n <br /> \n </div> \n <div> \n <b>Data Retention</b> \n </div> \n <div> \n <b><br /></b> \n </div> \n <span>We will only retain your personal information for as long as necessary to fulfill the purposes we</span> \n <span></span> \n <br /> \n <span>collected it for, including for the purposes of satisfying any legal, accounting, or reporting</span> \n <span></span> \n <br /> \n <span>requirements. Details of retention periods for different aspects of your personal information are</span> \n <span></span> \n <br /> \n <span>available in our Data Retention Policy which is available from the Data Privacy Office.</span> \n <span></span> \n <br /> \n <span>To determine the appropriate retention period for personal data, we consider the amount, nature,</span> \n <span></span> \n <br /> \n <span>and sensitivity of the personal data, the potential risk of harm from unauthorized use or</span> \n <span></span> \n <br /> \n <span>disclosure of your personal data, the purposes for which we process your personal data and</span> \n <span></span> \n <br /> \n <span>whether we can achieve those purposes through other means, and the applicable legal</span> \n <span></span> \n <br /> \n <div>\n requirements. \n </div> \n <div> \n <br /> \n </div> \n <div> \n <b>Rights of access, correction, erasure, and restriction</b> \n </div> \n <div> \n <br /> \n </div> \n <span>Your duty to inform us of changes</span> \n <span></span> \n <br /> \n <span>It is important that the personal information we hold about you is accurate and current. Please</span> \n <span></span> \n <br /> \n <div>\n keep us informed if your personal information changes during your working relationship with us. \n </div> \n <div> \n <br /> \n </div> \n <div> \n <b>Your rights in connection with personal information</b> \n </div> \n <div> \n <br /> \n </div> \n <div>\n Under certain circumstances, by law you may have the right to: \n </div> \n <div> \n <br /> \n </div> \n <span>\u25cf Request access to your personal information (commonly known as a \u201cdata subject</span> \n <span></span> \n <br /> \n <span>access request\u201d). This enables you to receive a copy of the personal information we</span> \n <span></span> \n <br /> \n <span>hold about you and to check that we are lawfully processing it.</span> \n <span></span> \n <br /> \n <span>\u25cf Request correction of the personal information that we hold about you. This</span> \n <span></span> \n <br /> \n <span>enables you to have any incomplete or inaccurate information we hold about you</span> \n <span></span> \n <br /> \n <span>corrected.</span> \n <span></span> \n <br /> \n <span>\u25cf Request erasure of your personal information. This enables you to ask us to delete</span> \n <span></span> \n <br /> \n <span>or remove personal information where there is no good reason for us continuing to</span> \n <span></span> \n <br /> \n <span>process it.</span> \n <span></span> \n <br /> \n <span>\u25cf Object to processing of your personal information where we are relying on a</span> \n <span></span> \n <br /> \n <span>legitimate interest (or those of a third party) and there is something about your</span> \n <span></span> \n <br /> \n <span>particular situation which makes you want to object to processing on this ground.</span> \n <span></span> \n <br /> \n <span>\u25cf Request the restriction of processing of your personal information. This enables</span> \n <span></span> \n <br /> \n <span>you to ask us to suspend the processing of personal information about you, for</span> \n <span></span> \n <br /> \n <span>example if you want us to establish its accuracy or the reason for processing it.</span> \n <span></span> \n <br /> \n <span>\u25cf Request the transfer of your personal information to another party.</span> \n <span></span> \n <br /> \n <div>\n No fee usually required \n </div> \n <div> \n <br /> \n </div> \n <span>You will not have to pay a fee to access your personal information (or to exercise any of the other</span> \n <span></span> \n <br /> \n <span>rights). However, we may charge a reasonable fee if your request for access is clearly unfounded</span> \n <span></span> \n <br /> \n <div>\n or excessive. Alternatively, we may refuse to comply with the request in such circumstances. \n </div> \n <div> \n <b><br /></b> \n </div> \n <div> \n <b>What we may need from you</b> \n </div> \n <div> \n <b><br /></b> \n </div> \n <span>We may need to request specific information from you to help us confirm your identity and</span> \n <span></span> \n <br /> \n <span>ensure your right to access the information (or to exercise any of your other rights). This is</span> \n <span></span> \n <br /> \n <span>another appropriate security measures to ensure that personal information is not disclosed to any</span> \n <span></span> \n <br /> \n <div>\n person who has no right to receive it. \n </div> \n <div> \n <br /> \n </div> \n <div>\n Further questions or complaints \n </div> \n <div> \n <br /> \n </div> \n <span>If you have any questions about this privacy notice or how we handle your personal information,</span> \n <span></span> \n <br /> \n <span>please contact the Data Privacy Office. You have the right to make a complaint at any time to the</span> \n <span></span> \n <br /> \n <span>information commissioner\u2019s office or the supervisory authority for data privacy issues in your</span> \n <span></span> \n <br /> \n <span>country.</span> \n</body>",
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