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Last Checked: Jan 24, 2023, 16:24 EST
| IP Address: | 67.231.154.66 |
| ASN #: | AS22843 PROOFPOINT-ASN-US-EAST, US |
| Location: | Unknown, Unknown, Unknown |
| URL Reputation: |
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<title>Reset Password FAQs - Pro Support</title>
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<meta name="description" content="GoTo is migrating Pro, Central, join.me, and Hamachi users to a new Identity Management Platform which requires all users to reset their passwords.">
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<meta property="og:description" content="GoTo is migrating Pro, Central, join.me, and Hamachi users to a new Identity Management Platform which requires all users to reset their passwords.">
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<meta property="twitter:description" content="GoTo is migrating Pro, Central, join.me, and Hamachi users to a new Identity Management Platform which requires all users to reset their passwords.">
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<h4 class="articleType">HELP FILE</h4> <h2>Reset Password FAQs</h2>
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<p class="shortdesc sectionbox"><span class="ph">GoTo</span> is migrating Pro, Central, join.me, and Hamachi users to a new Identity Management Platform which requires all users to reset their passwords.</p>
<div class="section" id="section_h3t_q4q_dwb">
<h2 class="title sectiontitle">Why did I receive an email requesting that I reset my password? Is this email valid?</h2>
<div class="sectionbox">
<p>Yes. Pro, Central, join.me, and Hamachi share an older account management platform that is scheduled for retirement. By resetting your account password, we can automatically move your account to the new platform which is shared across most of GoTo’s (formerly LogMeIn) products.</p>
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<div class="section" id="section_rl2_q4q_dwb">
<h2 class="title sectiontitle">Where can I get instructions to reset my account password?</h2>
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<p>View <a class="xref" title="Reset your password using your email address. You do not need to be logged in to reset your password." href="https://support.logmeininc.com/pro/help/how-to-reset-a-forgotten-password" data-wa-link="link_care-bold-article_https://support.logmeininc.com/pro/help/how-to-reset-a-forgotten-password">Reset Your Password</a> for details.</p>
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</div>
<div class="section" id="section_xvg_p4q_dwb">
<h2 class="title sectiontitle">I tried to reset my password but why didn't I get the instruction email?</h2>
<div class="sectionbox">
<p>There could be a few reasons why you didn’t receive "Reset password" email after requesting it from the <a class="xref" href="https://accounts.logme.in/forgotpassword.aspx" data-wa-link="link_care-bold-article_https://accounts.logme.in/forgotpassword.aspx">reset password</a> page. View <a class="xref" title="Did you try resetting your account password, but never received the "Reset Your Password" email? There are a few things that may have caused this." href="https://support.logmeininc.com/pro/help/why-didnt-i-get-my-reset-password-email-for-my-account" data-wa-link="link_care-bold-article_https://support.logmeininc.com/pro/help/why-didnt-i-get-my-reset-password-email-for-my-account">Why didn't I get my "Reset Password" email for my account?</a> for details.</p>
</div>
</div>
<div class="section" id="section_j3t_44q_dwb">
<h2 class="title sectiontitle">Why am I being asked to reset passwords for Pro, Central, join.me, and Hamachi, but no other GoTo (formerly LogMeIn) products?</h2>
<div class="sectionbox">
<p>Pro, Central, join.me, and Hamachi share an older account management platform that is scheduled for retirement. Resetting your password will automatically move your account credentials to our new identity service that is shared with most of <span class="ph">GoTo</span>'s products.</p>
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<h2 class="title sectiontitle">I have Pro, Central, join.me, and Hamachi, and I was not asked to reset my password. Some users in my company were not asked to reset their passwords. Why?</h2>
<div class="sectionbox">
<p>SSO and SAML customers are not required to change their password. In addition, customers who reset their password since December 12, 2022 are not required to take the action.</p>
</div>
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<div class="section" id="section_eqf_44q_dwb">
<h2 class="title sectiontitle">If I have more than one product, do I have to change the password on each one?</h2>
<div class="sectionbox">
<p>No. If you access more than one of these four products (Pro, Central, join.me, and Hamachi) with the same email, you only need to reset your password once.</p>
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<h2 class="title sectiontitle">Should I change the access codes on my unattended devices after resetting my password?</h2>
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<p>No. Access codes to your unattended devices are not affected.</p>
</div>
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<h2 class="title sectiontitle">After an account password reset, will I have to reconfigure Multifactor Authentication (MFA)?</h2>
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<p>Yes. You will need to set up multifactor authentication again. View <span class="ph"><a class="xref" href="https://support.logmeininc.com/pro/help/how-to-setup-two-factor-authentication-for-your-own-account" data-wa-link="link_care-bold-article_https://support.logmeininc.com/pro/help/how-to-setup-two-factor-authentication-for-your-own-account">Set Up Multifactor Authentication for Your Own Account</a></span> for setup instructions and troubleshooting steps.</p>
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<h2 class="title sectiontitle">Why can't I complete the Multifactor Authentication (MFA) process? The "Activate" button is greyed out and the steps can't be completed.</h2>
<div class="sectionbox">
<p>Multifactor Authentication (MFA) might be required by your administrator and must be completed in order to proceed. <span class="ph"><a class="xref" href="https://support.logmeininc.com/pro/help/how-to-setup-two-factor-authentication-for-your-own-account" data-wa-link="link_care-bold-article_https://support.logmeininc.com/pro/help/how-to-setup-two-factor-authentication-for-your-own-account">Complete the setup steps</a></span> to enable MFA. Once complete, you'll be able to activate MFA.</p>
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<strong>Related Articles</strong>
<br>
<ul class="linklist" style="padding:0">
<li class="linklist" style="list-style-type:none!important"><a class="xref" title="Did you try resetting your account password, but never received the "Reset Your Password" email? There are a few things that may have caused this." href="https://support.logmeininc.com/pro/help/why-didnt-i-get-my-reset-password-email-for-my-account" data-wa-link="link_care-bold-article_https://support.logmeininc.com/pro/help/why-didnt-i-get-my-reset-password-email-for-my-account">Why didn't I get my "Reset Password" email for my account?</a><br></li>
</ul>
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<div class="lastUpdated" style="margin-top:40px">
<b>Article last updated: </b>23 January, 2023
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* otherwise indicated. The Materials are proprietary to Qualtrics and are protected
* under all applicable laws, including copyright, patent (as applicable), trade
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// Copied from: https://feedback.goto.com/SIE/?Q_ZID=ZN_0AmJNYSNFsGtPuu
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