http://fslink.freshdesk.com/email/track/click?hash=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJkYXRhIjp7Im11c3RoIjoiaHR0cHM6Ly93d3cuZnJlc2h3b3Jrcy5jb20vbGl2ZS1jaGF0LXNvZnR3YXJlL2ZlYXR1cmVzLyIsImxpb24iOiIyZiIsImdvcmlsbGEiOiIzYzRhYThlNSIsImRlZXIiOiIzYzc4YzkwYiJ9LCJpYXQiOjE1MzkzNjA3NTd9.-5YEbFwtdVhUYZ34PPwbdwsmXBeiP2E-MUQ0hwYG1oI~eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJkYXRhIjp7ImhvcnNlIjoiZGF2aWQucm9zZW5sdW5kQG9jdGFubmVyLmNvbSIsImNhbWVsIjoiM2U1NjU0ZTkifSwiaWF0IjoxNTM5MzYwNzU4fQ.w635PtCBQaETqnOgHGyCydktebYBjZXh_8t8Px_QRJs

Last Checked: Oct 12, 2018, 12:27 EDT

IP Address: 34.205.21.20
ASN #: AS14618 AMAZON-AES - Amazon.com, Inc., US
Location: Data unavailable.
URL Reputation:
  • Unknown This URL is not identified as malicious in the SafeBrowsing Database.
  • Unknown This URL is not identified as malicious in the PhishTank Database.
  • Unknown PhishCheck thinks this URL is likely not a phish.

Other submissions on 34.205.21.20:

  • http://fslink.freshdesk.com/email/track/click?hash=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJkYXRhIjp7Im11c3RoIjoiaHR0cHM6Ly9mcmVzaHNlcnZpY2UuY29tLyIsImxpb24iOiIyZiIsImdvcmlsbGEiOiIzYzJkNmFiOCIsImRlZXIiOiIzYzRlMGRlMCJ9LCJpYXQiOjE1MzU0NjUwNjN9.poO7Oo3PNr_azOIYYPUvNNEVfz0QMjOV90Ij9s09Jcs~eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJkYXRhIjp7ImhvcnNlIjoiZGF2aWQubWNjb2xsb3VnaEBvbmVnYXMuY29tIiwiY2FtZWwiOiIzZGVlYWEwYiJ9LCJpYXQiOjE1MzU0NjUwNjN9.nr-EcfWXaW-rn2OTq0J01pbM8hzK1Iq6hIxkUvZPG8U

  • http://fslink.freshdesk.com/email/track/unsubscribe?hash=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJkYXRhIjp7Imxpb24iOiIyZiIsImdvcmlsbGEiOiIzYzJkNmFiOCIsImhvcnNlIjoiZGF2aWQubWNjb2xsb3VnaEBvbmVnYXMuY29tIiwiY2FtZWwiOiIzZGVlYWEwYiJ9LCJpYXQiOjE1MzU0NjUwNjN9.W2QGdDNC-GDLJ9csy94Ll3x33bogjteWlRRE_Octi78

  • http://fslink.freshdesk.com/email/track/click?hash=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJkYXRhIjp7Im11c3RoIjoiaHR0cHM6Ly93d3cuc3RhdGlzdGEuY29tL3N0YXRpc3RpY3MvNDM5NTU4L3VzLW9ubGluZS1zaG9wcGVyLWNvbnZlcnNpb24tcmF0ZS8iLCJsaW9uIjoiMmYiLCJnb3JpbGxhIjoiM2M0YWE4ZTUiLCJkZWVyIjoiM2M3OGM5MDcifSwiaWF0IjoxNTM5MzYwNzU3fQ.4QXXQHROKrt_zrHDaqUXZfHQ9EtcF0dU6SRu2hybWkQ~eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJkYXRhIjp7ImhvcnNlIjoiZGF2aWQucm9zZW5sdW5kQG9jdGFubmVyLmNvbSIsImNhbWVsIjoiM2U1NjU0ZTkifSwiaWF0IjoxNTM5MzYwNzU4fQ.w635PtCBQaETqnOgHGyCydktebYBjZXh_8t8Px_QRJs​​

  • http://fslink.freshdesk.com/email/track/click?hash=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJkYXRhIjp7Im11c3RoIjoiaHR0cHM6Ly93d3cucXVvcmEuY29tL0hvdy1tdWNoLWRvZXMtbGl2ZS1jaGF0LWluY3JlYXNlLWNvbnZlcnNpb24iLCJsaW9uIjoiMmYiLCJnb3JpbGxhIjoiM2M1N2FiMDciLCJkZWVyIjoiM2M4M2FhYmMifSwiaWF0IjoxNTQwMzEwMDYyfQ.12bYJ12WN2kNrhbCALMiERlVSA6bblEWSCAtYZeIH3I~eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJkYXRhIjp7ImhvcnNlIjoia2FpdGx5bi5wZW5mb2xkQG9jdGFubmVyLmNvbSIsImNhbWVsIjoiM2U4NTNhZGEifSwiaWF0IjoxNTQwMzEwMDYyfQ.2utn833e5u_NjmnXD9k4VN88UQif682MwJhmHpYvpPI

                               Domain name: freshdesk.com
Registry Domain ID: 119843106_DOMAIN_COM-VRSN
Registrar WHOIS Server: whois.namecheap.com
Registrar URL: http://www.namecheap.com
Updated Date: 2018-01-25T09:05:09.00Z
Creation Date: 2004-05-11T21:19:07.00Z
Registrar Registration Expiration Date: 2019-05-11T21:19:07.00Z
Registrar: NAMECHEAP INC
Registrar IANA ID: 1068
Registrar Abuse Contact Email: abuse@namecheap.com
Registrar Abuse Contact Phone: +1.6613102107
Reseller: NAMECHEAP INC
Domain Status: clientTransferProhibited https://icann.org/epp#clientTransferProhibited 
Registry Registrant ID: 
Registrant Name: Girish Mathrubootham
Registrant Organization: 
Registrant Street: 340 S Lemon Ave #7585
Registrant City: Walnut
Registrant State/Province: CA
Registrant Postal Code: 91789
Registrant Country: US
Registrant Phone: +1.9253991646
Registrant Phone Ext: 
Registrant Fax: 
Registrant Fax Ext: 
Registrant Email: cloudinfra@freshworks.com
Registry Admin ID: 
Admin Name: Girish Mathrubootham
Admin Organization: 
Admin Street: 340 S Lemon Ave #7585
Admin City: Walnut
Admin State/Province: CA
Admin Postal Code: 91789
Admin Country: US
Admin Phone: +1.9253991646
Admin Phone Ext: 
Admin Fax: 
Admin Fax Ext: 
Admin Email: cloudinfra@freshworks.com
Registry Tech ID: 
Tech Name: Girish Mathrubootham
Tech Organization: 
Tech Street: 340 S Lemon Ave #7585
Tech City: Walnut
Tech State/Province: CA
Tech Postal Code: 91789
Tech Country: US
Tech Phone: +1.9253991646
Tech Phone Ext: 
Tech Fax: 
Tech Fax Ext: 
Tech Email: cloudinfra@freshworks.com
Name Server: ns-514.awsdns-00.net 
Name Server: ns-350.awsdns-43.com 
Name Server: ns-1270.awsdns-30.org 
Name Server: ns-1955.awsdns-52.co.uk 
DNSSEC: unsigned
URL of the ICANN WHOIS Data Problem Reporting System: http://wdprs.internic.net/
>>> Last update of WHOIS database: 2018-10-12T09:21:29.02Z <<<

For more information on Whois status codes, please visit https://icann.org/epp

                             
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<h1 class=" ">Trade live chat software for a modern messaging experience</h1><p class=" sub-text">Engage with website visitors and product users for sales and customer success</p><div class="mt-md "><form data-signup-url="https://web.freshchat.com/app/v1/signup/unity_signup?noredirect=true" autocomplete="off" novalidate="novalidate" class="email-only-signup email-only-signup-light" id="fchat-header" action="https://web.freshchat.com/app/v1/signup/unity_signup" enctype="application/x-www-form-urlencoded" method="POST" data-redirect="/live-chat-software/signup/thank-you">
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        <h2>A continuous, familiar messaging experience</h2>
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<div class="row"><div class="col-sm-6 l-col-widget"><div class="icon-small" style="background-image: url('/assets/images/freshchat/feature-glossary/channels-icon-ea5e55bf.svg" ')"=""></div><h6>Message Channels</h6><p>Categorize conversations into topic-based message channels (E.g., refunds, feedback) for setting expectations or for routing to the right groups.</p></div><div class="col-sm-6 l-col-widget"><div class="icon-small" style="background-image: url('/assets/images/freshchat/feature-glossary/infinite-contacts-a6de970e.svg" ')"=""></div><h6>Unlimited Contacts</h6><p>Contacts are visitors who chat with you and users. Don’t fret over deleting their data as your website traffic grows. Save and access them on any pricing plan.</p></div></div><div class="row"><div class="col-sm-6 l-col-widget"><div class="icon-small" style="background-image: url('/assets/images/freshchat/feature-glossary/priority-inbox-icon-cb567558.svg" ')"=""></div><h6>Priority Inbox</h6><p>Discover and respond to conversations that are vital, with filtered views that sort based on time for which responses are due.</p></div><div class="col-sm-6 l-col-widget"><div class="icon-small" style="background-image: url('/assets/images/freshchat/feature-glossary/custom-views-icon-078fc425.svg" ')"=""></div><h6>Custom Views</h6><p>Filter conversations by team members, groups, and message channels, and save the views you access frequently.</p></div></div><div class="row"><div class="col-sm-6 l-col-widget"><div class="icon-small" style="background-image: url('/assets/images/freshchat/feature-glossary/customer-widget-icon-b6f6d64d.svg" ')"=""></div><h6>Web Messenger</h6><p>Modern, personal, and continuous. Use emojis, videos, or words. Get all the forgotten context from chat history.</p></div><div class="col-sm-6 l-col-widget"><div class="icon-small" style="background-image: url('/assets/images/freshchat/feature-glossary/agent-widget-icon-1d206bdf.svg" ')"=""></div><h6>Team Widget</h6><p>Help your team talk to visitors with a widget that sits right inside the CRM or helpdesk apps they are on.</p></div></div>      </div>
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<p></p><a href="/live-chat-software/bots-campaigns/" class="link forward--link">More about bots and campaigns</a><img alt="" title="" src="/assets/images/freshchat/feature-glossary/campaigns-glossary-7bd93981.svg" class="feature-bucket-image">      </div>
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<div class="row"><div class="col-sm-6 l-col-widget"><div class="icon-small" style="background-image: url('/assets/images/freshchat/feature-glossary/events-and-user-icon-6095c5b2.svg" ')"=""></div><h6>Events and User Properties</h6><p>Learn the what, where, and how of your website visitors by recording events (E.g. page visited, report downloaded, FAQ read), and user properties (geography, etc.).</p></div><div class="col-sm-6 l-col-widget"><div class="icon-small" style="background-image: url('/assets/images/freshchat/feature-glossary/people-segment-icon-87f14968.svg" ')"=""></div><h6>People Segmentation</h6><p>Group your leads and customers based on geography, event history, or product usage. Target with precision using user properties and events.</p></div></div><div class="row"><div class="col-sm-6 l-col-widget"><div class="icon-small" style="background-image: url('/assets/images/freshchat/feature-glossary/trigger-message-icon-4c905353.svg" ')"=""></div><h6>Triggered Messaging</h6><p>Engage visitors before they stop caring. Use advanced event and attribute based targeting to send them the right message at the right moment.</p></div><div class="col-sm-6 l-col-widget"><div class="icon-small" style="background-image: url('/assets/images/freshchat/feature-glossary/campaigns-icon-76ac0392.svg" ')"=""></div><h6>In-app Campaigns</h6><p>Onboard, educate, retain, re-engage. Enable everything for great customer success.</p></div></div><div class="row"><div class="col-sm-6 l-col-widget"><div class="icon-small" style="background-image: url('/assets/images/freshchat/feature-glossary/lead-bot-icon-a56dd214.svg" ')"=""></div><h6>Bot</h6><p>Generate leads 24x7 - even when your team is offline. Let the bot exchange pleasantries, set expectations, and reduce team dependency.</p></div><div class="col-sm-6 l-col-widget"><div class="icon-small" style="background-image: url('/assets/images/freshchat/feature-glossary/customize-bots-icon-4a535140.svg" ')"=""></div><h6>Customized Bot Workflow</h6><p>Control what your bot says and when. Set the right tone for the bot - empathetic, fun, or confident.</p></div></div><div class="row"><div class="col-sm-6 l-col-widget"><div class="icon-small" style="background-image: url('/assets/images/freshchat/feature-glossary/crm-autoload-icon-6a3d0bb3.svg" ')"=""></div><h6>CRM Autoload</h6><p>A bot that does more than just operate. The leads get auto-uploaded into the CRM to help sales team focus on what they do best - Selling.</p></div></div>      </div>
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<section class="section-bucket feature-bucket l-section " id="routing" data-scroll-target="routing">
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        <h2>Auto-assign the right conversation to the right team member</h2>
<p></p><a href="/live-chat-software/chat-routing/" class="link forward--link">More about routing</a><img alt="" title="" src="/assets/images/freshchat/feature-glossary/routing-ba00a2ba.svg" class="feature-bucket-image">      </div>
      <div class="col-md-8 l-grid">
<div class="row"><div class="col-sm-6 l-col-widget"><div class="icon-small" style="background-image: url('/assets/images/freshchat/feature-glossary/intelliassign-icon-e0cd5585.svg" ')"=""></div><h6>IntelliAssign</h6><p>Auto-assign conversations to team members, according to their groups, and based on their current load and skill levels.</p></div><div class="col-sm-6 l-col-widget"><div class="icon-small" style="background-image: url('/assets/images/freshchat/feature-glossary/groups-icon-82f29bca.svg" ')"=""></div><h6>Groups</h6><p>Create expertise-based or category-based team member groups. Route conversations to the right group, and automate assignment within a group.</p></div></div><div class="row"><div class="col-sm-6 l-col-widget"><div class="icon-small" style="background-image: url('/assets/images/freshchat/feature-glossary/assignment-rules-icon-62af8998.svg" ')"=""></div><h6>Assignment Rules</h6><p>Assign conversations to specific team members or groups based on pre-set conditions like chat keywords, language, user properties, time of day, and more.</p></div></div>      </div>
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        <h2>Help visitors find solutions from inside the messenger</h2>
<p></p><a href="/live-chat-software/self-service/" class="link forward--link">More about self-service</a><img alt="" title="" src="/assets/images/freshchat/feature-glossary/self-service-glossary-0501f868.svg" class="feature-bucket-image">      </div>
      <div class="col-md-8 l-grid">
<div class="row"><div class="col-sm-6 l-col-widget"><div class="icon-small" style="background-image: url('/assets/images/freshchat/feature-glossary/inproduct-faq-icon-b01aad72.svg" ')"=""></div><h6>In-Product FAQs</h6><p>Deflect common queries with an integrated FAQ browse and search experience inside the messenger, and native FAQs on mobile.</p></div><div class="col-sm-6 l-col-widget"><div class="icon-small" style="background-image: url('/assets/images/freshchat/feature-glossary/multilingual-faq-icon-c0ebb09d.svg" ')"=""></div><h6>Multilingual FAQs</h6><p>Extend self-help to visitors in the language they prefer. Empower your team members by giving them more than 31 languages to create FAQs in.</p></div></div><div class="row"><div class="col-sm-6 l-col-widget"><div class="icon-small" style="background-image: url('/assets/images/freshchat/feature-glossary/faq-feedback-icon-037ee156.svg" ')"=""></div><h6>FAQ Feedback</h6><p>Gather feedback with an easy upvote or downvote on FAQ content, and keep your self-service experience top notch.</p></div></div>      </div>
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<section class="section-bucket feature-bucket l-section " id="agent-productivity" data-scroll-target="agent-productivity">
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        <h2>Automate tasks. Bring your team members closer to their goals.</h2>
<p></p><a href="/live-chat-software/team-productivity/" class="link forward--link">More about team productivity</a><img alt="" title="" src="/assets/images/freshchat/feature-glossary/automate-c620bb73.svg" class="feature-bucket-image">      </div>
      <div class="col-md-8 l-grid">
<div class="row"><div class="col-sm-6 l-col-widget"><div class="icon-small" style="background-image: url('/assets/images/freshchat/feature-glossary/smartplugs-icons-87e37e9b.svg" ')"=""></div><h6>SmartPlugs</h6><p>Bring all the context from external apps and systems right inside the conversation view to help your team sound smarter.</p></div><div class="col-sm-6 l-col-widget"><div class="icon-small" style="background-image: url('/assets/images/freshchat/feature-glossary/canned-responses-icon-d6800644.svg" ')"=""></div><h6>Canned Response</h6><p>Set up pre-formatted responses to common queries, reduce time and optimize resolution time.</p></div></div><div class="row"><div class="col-sm-6 l-col-widget"><div class="icon-small" style="background-image: url('/assets/images/freshchat/feature-glossary/labels-icon-2e22511c.svg" ')"=""></div><h6>Labels</h6><p>Track and categorize conversations by adding labels to them.</p></div><div class="col-sm-6 l-col-widget"><div class="icon-small" style="background-image: url('/assets/images/freshchat/feature-glossary/private-icon-67529792.svg" ')"=""></div><h6>Private Notes</h6><p>Take pointers, log updates, record learnings. Share this with your team for collective learning.</p></div></div><div class="row"><div class="col-sm-6 l-col-widget"><div class="icon-small" style="background-image: url('/assets/images/freshchat/feature-glossary/chrome-notification-icon-76e269c5.svg" ')"=""></div><h6>Desktop Notifications</h6><p>Alert and notify both visitors and team members of messages when they are inactive or have navigated to other pages.</p></div><div class="col-sm-6 l-col-widget"><div class="icon-small" style="background-image: url('/assets/images/freshchat/feature-glossary/read-receipts-icon-fce2a601.svg" ')"=""></div><h6>Read Receipts</h6><p>Give team members clarity on the conversation status by displaying the customer read status of a message.</p></div></div><div class="row"><div class="col-sm-6 l-col-widget"><div class="icon-small" style="background-image: url('/assets/images/freshchat/feature-glossary/business-hours-icon-25c584ed.svg" ')"=""></div><h6>Business Hours</h6><p>Let your visitors know when your team is offline, and when they’ll get back. Set up automated messages that inform them this better.</p></div><div class="col-sm-6 l-col-widget"><div class="icon-small" style="background-image: url('/assets/images/freshchat/feature-glossary/bulk-action-icon-e8f872c9.svg" ')"=""></div><h6>Bulk Actions</h6><p>Segment, assign, resolve, and respond to multiple conversations in a single action.</p></div></div>      </div>
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        <h2>Measure to grow. Act on metrics in real-time.</h2>
<p></p><a href="/live-chat-software/insights/" class="link forward--link">More about insights</a><img alt="" title="" src="/assets/images/freshchat/feature-glossary/insights-738137d6.svg" class="feature-bucket-image">      </div>
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<div class="row"><div class="col-sm-6 l-col-widget"><div class="icon-small" style="background-image: url('/assets/images/freshchat/feature-glossary/realtime-dashboard-icon-01d3eb82.svg" ')"=""></div><h6>Real-time Dashboard</h6><p>Get a visual summary of your team’s performance. Measure speed of response, conversation trends, resolution time, and deep dive into any team member’s workload.</p></div><div class="col-sm-6 l-col-widget"><div class="icon-small" style="background-image: url('/assets/images/freshchat/feature-glossary/response-speeds-330170f2.svg" ')"=""></div><h6>Response Speeds</h6><p>Identify and understand the speed of response of your team to make data driven decisions about support and quality of interaction.</p></div></div><div class="row"><div class="col-sm-6 l-col-widget"><div class="icon-small" style="background-image: url('/assets/images/freshchat/feature-glossary/customer-satisfaction-icon-24c37b47.svg" ')"=""></div><h6>Customer Satisfaction Ratings</h6><p>Measure team member performance. Find out if it was a yay or nay for your team with CSAT ratings and subjective feedback.</p></div><div class="col-sm-6 l-col-widget"><div class="icon-small" style="background-image: url('/assets/images/freshchat/feature-glossary/incoming-conversation-trends-a6c93ad1.svg" ')"=""></div><h6>Incoming Conversation Trends</h6><p>Keep track of conversation volume across different times of the day and compare it with metrics from the previous week to understand trends.</p></div></div><div class="row"><div class="col-sm-6 l-col-widget"><div class="icon-small" style="background-image: url('/assets/images/freshchat/feature-glossary/conversation-metrics-011ce89d.svg" ')"=""></div><h6>Conversation Status Metrics</h6><p>Examine first response times, response times and resolution times, and compare incoming conversation volume with other conversation statuses. Take stock of what is being handled and what is falling through the cracks.</p></div><div class="col-sm-6 l-col-widget"><div class="icon-small" style="background-image: url('/assets/images/freshchat/feature-glossary/team-member-performance-5638ed5e.svg" ')"=""></div><h6>Team Member Performance</h6><p>Know which team members are doing well, and who needs help in real time. Find patterns on how response times or messages exchanged influence ratings.</p></div></div>      </div>
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</section>
<section class="section-bucket feature-bucket l-section " id="integrations" data-scroll-target="integrations">
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        <h2>The best of all worlds, to make smart decisions</h2>
<p></p><a href="/live-chat-software/integrations/" class="link forward--link">More about integrations</a><img alt="" title="" src="/assets/images/freshchat/feature-glossary/integration-0658cf6c.svg" class="feature-bucket-image">      </div>
      <div class="col-md-8 l-grid">
<div class="row"><div class="col-sm-6 l-col-widget"><div class="icon-small" style="background-image: url('/assets/images/freshchat/feature-glossary/slack-icon-c8b29ce5.svg" ')"=""></div><h6>Slack</h6><p>Automatically convert incoming conversations into messages on a specific Slack channel. Respond to conversations right from Slack.</p></div><div class="col-sm-6 l-col-widget"><div class="icon-small" style="background-image: url('/assets/images/freshchat/feature-glossary/fb-messenger-icon-af9c45b8.svg" ')"=""></div><h6>Facebook Messenger</h6><p>Manage Facebook Messenger conversations, respond to customer enquiries, and provide real-time updates without ever having to leave the Freshchat inbox.</p></div></div><div class="row"><div class="col-sm-6 l-col-widget"><div class="icon-small" style="background-image: url('/assets/images/freshchat/feature-glossary/clearbit-icon-c3f2bb79.svg" ')"=""></div><h6>ClearBit</h6><p>Know more about who you’re talking to. Get access to your visitor’s company details, contact information, job details, and link to social profiles to send messages that resonate.</p></div><div class="col-sm-6 l-col-widget"><div class="icon-small" style="background-image: url('/assets/images/freshchat/feature-glossary/zendesk-icon-fbcd16e3.svg" ')"=""></div><h6>Zendesk</h6><p>Convert conversations coming in on Freshchat as tickets on Zendesk. Manage and respond to Freshchat conversations through the Zendesk inbox.</p></div></div><div class="row"><div class="col-sm-6 l-col-widget"><div class="icon-small" style="background-image: url('/assets/images/freshchat/feature-glossary/freshworks-icon-aad1f802.svg" ')"=""></div><h6>Freshworks Ecosystem</h6><p><span class="national-semibold">Freshdesk: </span>Convert conversations and support queries to tickets on Freshdesk.<br><span class="national-semibold">Freshsales: </span>Auto-upload leads generated from chat into Freshsales. Use the Freshchat web widget to initiate lead conversations - engage leads, qualify, and close them - all from one place.</p></div></div>      </div>
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        <h2>Chat from beyond your desk</h2>
<p></p><a href="/live-chat-software/mobile/" class="link forward--link">More about mobile</a><img alt="" title="" src="/assets/images/freshchat/feature-glossary/mobile-glossary-cf8c6629.svg" class="feature-bucket-image">      </div>
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<div class="row"><div class="col-sm-6 l-col-widget"><div class="icon-small" style="background-image: url('/assets/images/freshchat/feature-glossary/in-app-support-icon-5585518d.svg" ')"=""></div><h6>In-app Support</h6><p>With in-app chat, real-time notifications, rich media and native FAQs, support users wherever they are.</p></div><div class="col-sm-6 l-col-widget"><div class="icon-small" style="background-image: url('/assets/images/freshchat/feature-glossary/push-notification-icon-82118f99.svg" ')"=""></div><h6>Push Notifications</h6><p>Alert users on mobile and team members who use the app, to respond to messages, even when they are not active inside the app.</p></div></div><div class="row"><div class="col-sm-6 l-col-widget"><div class="icon-small" style="background-image: url('/assets/images/freshchat/feature-glossary/agent-app-icon-950ca205.svg" ')"=""></div><h6>Mobile App for Team Members</h6><p>Engage with visitors and users on the fly with Freshchat’s app for team members, designed to make selling and supporting mobile-friendly.</p></div></div>      </div>
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